8Claro Whisper

Claro Whisper Questions & Answers

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Stephen
Stephen · Whisper Low Profile DC

We would like to connect new Whisper DC fan / LED light to our existing wall switch so that we can continue to use the wall switch. Is this possible? If so, will it still be possible to select the various light functions (e.g. temperature, dimmer) and fan functions using the remote control?

Peter B.
Peter B.  

I had one wall switch in my study, which controlled my previous ceiling fan, which had a light. My new claro whisper DC fan with the led light does the same. The remote control allows you to select the various light functions with the dimmer and fan speeds.

Tim K.
Tim K. · Whisper DC without Light 48"

We have lost the remote. Can we buy a replacement remote or operate the fan manually?

Claro Fans
Claro Fans   DM   

Hi there, You can purchase a new remote from our National Distributor, Universal Fans. Please contact them directly at external link  so they can assist you further.

Regards,
The team at Claro

Suzanne
Suzanne · Whisper DC without Light 48"

Hello, we have installed 3 fans and all tested ok on installation and now when we turn them on they are not working. We hear beeping sounds but no movement from the fan. Can you tell me what the issue is?

Gayle
Gayle · Whisper DC with LED Light 48"

Our Claro Whisper DC remote has started continuously flashing blue. I have replaced batteries, and re-paired, but the fan speed doesn't adjust anymore, and the light only occasionally changes. Have to turn off light switch most times to stop the fan, which is stuck on 6 so we can't use it at all.

Claro Fans
Claro Fans   DM   

Hi Gayle, Thanks for reaching out to us.

We're very happy to address your enquiry, please contact our Customer Service team directly at warranty@clarofans.com.au and they will be able to look into it in more detail.

Regards,
The team at Claro

Sophie W.
Sophie W. · Whisper DC with LED Light 48"

Hello, the remote control makes a beep noise every time we turn the light on and off using the remote. Is there a way to turn this noise off?

Claro Fans
Claro Fans   DM   

Hi Sophie, Thanks for reaching out to us.

We're very happy to address your enquiry, please contact our Customer Service team directly at warranty@clarofans.com.au and they will be able to look into it in more detail.

Regards,
The team at Claro

Sean D.
Sean D. · Whisper DC with LED Light 48"

Will this be suitable for larger bedrooms of 20-24m2?

Elisabeth Reeve
Elisabeth Reeve  

Hi Sean, I’m pretty sure one would just be ok. We have 2 in a 60m2.
Settings 2 and 3 are very effective. Hope this helps. Liz

Sean D.
Sean D. · Whisper

Would the 48 inch blade size still work well in a larger master room 24m2 (6mx4m)?

Greg Wootton
Greg Wootton  

We have one installed in the the living room 4.8 x 6.4 and it is just right on 3.

Emma K.
Emma K. · Whisper DC without Light 48"

We have installed 5 fans which were all working for the first day, however now when we try and turn them on, they all beep a few times but won’t rotate. Any idea what could have gone wrong? Thank you!

Claro Fans
Claro Fans   DM   

Hi Emma, Thanks for reaching out to us.

We're very happy to address your enquiry, please contact our Customer Service team directly at external link  and they will be able to look into it in more detail.

Regards,
The team at Claro

Patrick Flaton
Patrick Flaton · Whisper DC with LED Light 48"

Living in a cyclone area I have been told to get a fan where the blades are easily removed. Is that the case here?

Claro Fans
Claro Fans   DM   

Hi Patrick, Thanks for reaching out to us.
Our fans are fairly easy to put together, however they require some tools and time to finalise the whole process.
We highly recommend you to visit a ceiling/wall fans specialist, as they would be able to offer more suitable products for your particular situation.
Regards,
The team at Claro

Patrick Flaton
Patrick Flaton  

Impressed with level of service. Rather than trying to smooth over my “objection” you suggested visiting a specialist. Definitely buying your fans.

Eddy A
Eddy A  

In the event of an upcoming cyclone, why not cover the entire fan with a large garbage bag?

Claro Fans
Claro Fans   DM   

Hi Eddy, Thanks for reaching out to us.
We're very happy to address your enquiry in more detail, please contact our Customer Service team directly at external link .
Regards,
The team at Claro

Elliott K.
Elliott K. · Whisper DC with LED Light 48"

Does the remote control cause the fan to beep when used?

redrocket
redrocket  

Mmmm no, there is no beep at all. Its just activates.

Elliott K.
Elliott K.  

Thanks for your response redrocket. Do you have to cycle through light settings when you turn the light on? Or does it keep the last setting used?

Claro Fans
Claro Fans   DM   

Hi Elliot, the remote control on our Whisper fans does not emit a beeping noise when you press the buttons. We hope this information helps! Kind regards, Stuart from the Claro Team.

Elliott K.
Elliott K.  

Hi Stewart, thanks for the helpful response. Can you please tell me if you have to cycle through light settings when you turn the light on? Or does it keep the last setting used? Also, is the LED light panel user replaceable? Or do you need an electrician to replace it?
Cheers!

Claro Fans
Claro Fans   DM   

No problem! The Whisper has CCT memory function, so it will remember the colour temperature. It does not however have brightness memory (so if it’s dimmed at certain level, turn back on, you will have to go through the dimming steps again). Yes the LED panel is user replaceable :) Hope this info helps!!

Elliott K.
Elliott K.  

Thank you once again for your prompt and informative reply Stewart. This fan has now made my short list!

Claro Fans
Claro Fans   DM   

Happy to help :)

Bron Oakey
Bron Oakey · Whisper DC with LED Light 48"

Am I able to replace the LED light without using an electrician? How much are replacement lights. Thanks

Claro Fans
Claro Fans   DM   

Hi Bron, we're very happy to say you can! All stockists carrying the Claro Whisper will be able to supply you with a user replaceable LED panel, but you will need to contact them directly for pricing. We have a full list of stockists on our home page external link  and if you have any further questions, you can reach us by emailing sales@clarofans.com.au

Jeff
Jeff · Whisper DC with LED Light 48"

Has anyone had this fan installed in the bedroom? If so, how do you store the remote for when you come home as such and walk into a pitch dark room. Do you have a wall switch to turn the light on, or do you fumble around for the remote???

Claro Fans
Claro Fans   DM   

Hi Rob and Jeff, the remote comes with a cradle, so it can be mounted to the wall and operated from there. This is the way the fan is designed to be used, and it gives you access to the light’s dimming and CCT function. We generally don’t recommend switching the light on and off using the isolation switch as it cuts power to the entire fan, not just the light. Although it sounds like using the isolation switch is working for Rob at the moment, we have had advice that switching the light on and off this way may affect the lifespan of the fan. If you have any further questions, please email sales@clarofans.com.au

Shane
Shane  

As above, remote mounts on a holder you can fit anywhere. When you enter the room and hit the wall switch the light comes on, then you can use the remote for all the various functions. I had the same question as you before I installed it as the unit replaced the ceiling light. Am happy with how it turned out.

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