Classic Pools were really helpful when it came to choosing the right product, kept us well informed throughout the process and the installation team were fantastic. An all round professional and customer friendly service which is becoming increasingly harder to find these days!
- Verified customer
Great Experience With Classic Pools - Would Highly Recommend Them
We bought a pool through Mark at Classic Pools – Loganlea, who was fantastic throughout the entire process. When you buy a pool from Classic Pools, you are essentially buying a ‘kit’ above ground pool, so you need someone to organise the Council approval for the pool, and the pool installation itself. Mark organised all the Council approvals for us, and he put us in touch with a pool installer they use. In our case Mark also put us in touch with a builder, who they also use, who was going to build a deck around the pool. The whole process was p...ainless, Mark, the builder, and the pool installer all work together all the time, so they just co-ordinated with one another to make it all happen. The builder and pool installer came around to the house to provide a quote for their services, and we got a quote from Mark for the kind of above ground pool we wanted, which included planning and Council approval fees. Once we had the total quote for the project, and are happy with it, we paid a deposit to Mark, and then he organised the Council approvals. A date was then set for the delivery of the pool, which came in boxes, and was surprisingly small, consisting of one pallet. The next day, the pool installer came in and installed the pool, which probably took less than a day. Then the builder came shortly afterwards, and extended our existing deck around the pool. The only thing i would do differently, is not purchase the 'step in the box' pool steps that we bought with the pool. They look cheap, they move around as they do not have sufficient weight to keep them in one place, and they do not really fit the pool. The pools do not have a ninety degree angle where the side wall of the pool, meets the bottom of the pool. It's more like a 'rounded curve.' The Step In The Box steps have a ninety degree angle at the back of the steps, consequently the steps do not fit snugly against the wall of the pool, more like they sit between 30cm to 60cm away from the pool wall. This contributes to the steps moving around. I would recommend getting one of the metal pool ladders Classic Pools sells, they look much better, they will fit the pool properly, and won't move about. It's not a big deal, we will find a work around. We also got a 'Pool Shark' with the pool, which works great, we just leave it connected all the time, so its continuously cleaning the pool, and turn the pump off when we use the pool. It means we never really have to clean the pool, it always looks immaculate. The pool itself is great, it takes a little getting used to, going from a fibreglass pool where we used to live, to an above ground pool which has a rubber liner. If you are on a budget, a Classic Pool above ground pool is a great option. The reality is, we did not have the budget for an equivalent concrete or fibreglass pool, and even if we did, it could not have been installed at our house, because of the layout and slope around the house. The pool looks great, you could not tell the difference between it and a regular pool. The service was also great, and really, the total cost was nothing compared to what installing a concrete or fibreglass pool would have been. I would highly recommend using Classic Pools, and working with Mark to make having a pool at home a reality for you and your family.
Love this pool!
Bought a 7.3 m salt water pool from Mark at Loganlea Classic Pools in late November and we're now swimming, all in just over 3 weeks! Which is insanely fast considering the crazy rainy weather we've been having. The guys have been flexible and helpful and I have exactly what I wanted. Thanks!
- Verified customer
shameless and without integrity
Long story short-
After having a classic pool for 2 years and almost all colour faded out of liner, the shark cleaner supplied with the pool started cutting along the wall where it meets the floor.
This instigated a warranty claim that was immediately dismissed by Classic Pools without any query or inspection, with the alligation that I was responsible, end of story.
Forced to take Classic Pools (aka Above Ground Pool Sales, because Classic Pools was de registered) to VCAT for action.
Promise the world and don’t deliver
Run fast the other way. They made the sale, committed that the whole process would be looked after and it was far from the case. We had to get involved all the way through. Just promised everything and delivered none of it. Installers had no idea and winged the whole time about the job, left the premises went to other jobs and left our site for days. Bad installation, local pool guys laughed at the installation and I have had issues consistently. No post sales follow up, no returned calls. Absolutely terrible. Honestly run the other way!!!
Questions & Answers
Hi everyone, has any one installed an oval pool themselves got a few questions
Crappy Kreepy Crawler that classic Pools sent with ‘ KIT POOL’ paid enough for the pool and installation at least you guys could supply quality products. Takes me 3 days to clean the pool with the Crawler....absolutely ridiculous!!!! I have better things to do....steps also move, cinder blocks in steps aren’t good enough to hold down the steps and the rail was never installed!!!! Oh I forgot...I’m the owner builder right? Tried to get other Pool companies to help but they won’t touch your product or deal with your issues.....
I’m ready to send the crawler back to Hoppers Crossing and throwing over thier fence and making a complaint to the Ombudsman about service, installation and quality of product ( pool and filter and solar )
So if I want help C at Hoppers tells you to get help from other pool companies.....I want answers on we’re to find people to help install steps properly and also what’s the best Crawler ?
Hi there has anyone owning a extreme stainless pool had any fading issue with the stone pattern fading on the outer wall?
hi andy , fading yes lots of it mainly on bottom but yes on wall i also have crinkles on the bottom hoping to resolve i have been handballed all over the place, it has been that bad with stress and anger i've been sick and been in hospital through stress i'm wanting them to take pool away and money back and them to take pool away
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.