Reviewer Photos & Videos
Good service. The technician jay convinced me to go for stage 4 with a different ceramic filter that filters 99 percent more than the regular filter costing me approx 100 dollars more than stage 3 offer. I am happy with the water, its wonderful to drink.
The free cooler provided has a weird taste or smell coming although I had washed the cooler prior to use. Not sure how to fix it.
Great product & Great Service
From the first time I rang inquiring about water filters through to them coming out and installing it, these guys have been a pleasure to do business with.
Andy came and installed our system and tap and he was friendly, professional and super fast!
Looking forward to using my new Clean & Clear water filter.
“Jay“was the service technician who fitted my new filter. He was very kind & friendly. Thank you Jay for your wonderful service!
Efficient and Good Customer Service
Jay was really good at answering all the questions and he had clearly explained all the filters and functions that we chose to install. He was also very efficient and had contacted us prior his arrival. Worth the money on having it saved lots of time.
Clean and clear best company around
Just installed the 3 stage water filter amazing system no more buying bottles of water and jay the technician was a gentle and done a wonderful job would highly recommend to all my friends and family 5 stars
No customer service
I had a scheduled booking for a filter system installation yesterday between 2-5pm.
After waiting until after 5pm with no one showing up I decided to contact the company (via FB msger as they wouldn't answer calls), they stated that my "technician had an emergency and wouldn't be coming today".
No one even bothered to give me a courtesy call during the 3hr booking window to state no one would be able come. Absolutely terrible customer service. They then stated they'd call first thing tomorrow to arrange a solution. I didn't get a call...
- Verified customer
Fast installation friendly service
Jay was a happy friendly technician! He installed the alkaline qauttro water filter today ,quick and easy ,with a friendly conversation !
He answered my questions about the filter ! Water taste good ! Thanks
Very happy with Clear Water technicisian, finally someone that give me best advice and service. Relly like the taste of water.
The reviewer stated that an incentive was offered for this review
I absolutely recommend John from clean and clear water he was very efficient with his job , quick and punctual also he explained everything about my filter water .thanks John wonderful job.
Outstanding service and great bloke
John is impeccable when it comes to changing filters and knowledgeable, outstanding and a great sense of humour. He was in time for the schedule appointment and informative on it.
Three way mixer install and filter system install under kitchen sink.
John the installer was on time and also called 30min before arrival. He was courteous calm and methodical with his install process. The install turned out to be a nightmare having to remove and install the new mixer behind the deep sink. Whilst on his back lying on the shelf fighting with the locking nut never lost his composure and remained focused and determined to complete the install successfully. And he did. He had to adjust something which had been installed incorrectly and with skill and focus completed the install cleaning after himself never swearing and keeping a bubbly and focused attitude throughout.
Johns a champion and a professional recommend him in a heartbeat.
Excellent filtered water tap installation
John installed our 4 stage water filter. He was on time and extremely friendly. The installation was professional, and he explained everything. Even explained upgrade options. Checked for leaks and did an alkaline test on completion. Highly recommend John.
Abdul visited me today to service my Cean and Clear Water system. He was very efficient, professional and informative. Very nice young man. I am very happy with my water filter.
Excellent service. 5 star Quality!
Jay was very professional and efficient in getting the job done. Will definitely stick with Clean and Clear for our filtering system. Water always so clean and crisp after getting services done.
- Verified customer
Good unit. Decent installer
Jay was friendly, called before arriving, knew his product and is just a nice guy.
We now have the cleanest sweetest tasting water
I happily recommend Jay and Clean and Clear Water.
Love the clean water
Love the nice clean water
Service is top notch, I'll give it ten out of ten for being
punctual, tidy and friendly. No problems here, very reasonable rates
Mrs P Augustus, Berkeley Vale
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
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