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No customer service
I had a scheduled booking for a filter system installation yesterday between 2-5pm.
After waiting until after 5pm with no one showing up I decided to contact the company (via FB msger as they wouldn't answer calls), they stated that my "technician had an emergency and wouldn't be coming today".
No one even bothered to give me a courtesy call during the 3hr booking window to state no one would be able come. Absolutely terrible customer service. They then stated they'd call first thing tomorrow to arrange a solution. I didn't get a call...
Fast installation friendly service
Jay was a happy friendly technician! He installed the alkaline qauttro water filter today ,quick and easy ,with a friendly conversation !
He answered my questions about the filter ! Water taste good ! Thanks
Very happy with Clear Water technicisian, finally someone that give me best advice and service. Relly like the taste of water.
What an amazing service. Jay our technician was very experienced and helpful to guide us on what suitable for our family. Very satisfied with the service and thank you Jay
I absolutely recommend John from clean and clear water he was very efficient with his job , quick and punctual also he explained everything about my filter water .thanks John wonderful job.
Outstanding service and great bloke
John is impeccable when it comes to changing filters and knowledgeable, outstanding and a great sense of humour. He was in time for the schedule appointment and informative on it.
Three way mixer install and filter system install under kitchen sink.
John the installer was on time and also called 30min before arrival. He was courteous calm and methodical with his install process. The install turned out to be a nightmare having to remove and install the new mixer behind the deep sink. Whilst on his back lying on the shelf fighting with the locking nut never lost his composure and remained focused and determined to complete the install successfully. And he did. He had to adjust something which had been installed incorrectly and with skill and focus completed the install cleaning after himself never swearing and keeping a bubbly and focused attitude throughout.
Johns a champion and a professional recommend him in a heartbeat.
Excellent filtered water tap installation
John installed our 4 stage water filter. He was on time and extremely friendly. The installation was professional, and he explained everything. Even explained upgrade options. Checked for leaks and did an alkaline test on completion. Highly recommend John.
Abdul visited me today to service my Cean and Clear Water system. He was very efficient, professional and informative. Very nice young man. I am very happy with my water filter.
Quick and prompt
Came in and John was quick and professional and the device was Quick and prompt. Can’t ask for more. Excellent service, highly recommended. Hope more service is just as good and professional.
Excellent service. 5 star Quality!
Jay was very professional and efficient in getting the job done. Will definitely stick with Clean and Clear for our filtering system. Water always so clean and crisp after getting services done.
Amazing service, on time, professional and friendly as always! We have used Clean and Clear for years and they have always been great! We would not go anywhere else ever!
Professional and friendly
John is nice and friendly. He explains the functions of the filters clearly. The service is prompt and excellent. I am very pleased. Reasonable Rates. I recommend Clean and Clear.
Good unit. Decent installer
Jay was friendly, called before arriving, knew his product and is just a nice guy.
We now have the cleanest sweetest tasting water
I happily recommend Jay and Clean and Clear Water.
Love the clean water
Love the nice clean water
Service is top notch, I'll give it ten out of ten for being
punctual, tidy and friendly. No problems here, very reasonable rates
Mrs P Augustus, Berkeley Vale
Friendly and Professional
John was absolutely fantastic.
The product is excellent and the service was second to none. This is my second house that I have this product installed in but this time the installer went way above and beyond the expectations.
Great service on time.
John from clean and clear was prompt and was very informative. We are really happy with his service as well as clean nd clear service well done highly recommended. Now time to enjoy our clean fresh water
Jay was very professional and friendly. Great attitude and got the filter installed in no time. He also installed the ceramic filter for a reduced price. Good product and great service.
Great service and good product.
John was a true professional with the installation. Instead of putting the filters just anywhere he made sure it was placed in the best location. Very friendly service. Would recommend.
Perfect clean water always
Very great communication on arrival status and very quick service. Friendly and fast. Couldn’t believe how much cleaner the water is after it goes through the filtration process. Wouldn’t be without one
Jay did a great job answered all my questions nice guy
I’ve had clean and clear water filter system for years and we can’t leave without it .after 6 years it started dripping I gave them a call and it was fixed within days great service thanks
we use filtered water for everything including the family pet if i could i would install one for the bathroom showers !
installed the top of the range system 10 years ago replacing them every year we use filtered water for everything including the family pet there is a huge difference in the taste of normal tap to filtered water
Clean & Clear good job
John is amazing, went over and above to do a difficult job. Really glad I had these filters done. Enjoying cool clean water and I am happy with it. Thanks John!
Amazing service by Jay and very friendly.
Customer service was fantastic. I love our water system and the taste great. And Jay was amazing and very friendly. I would recommend him to my friends and family. One very happy customer
Excellent service by Jay
Excellent service by clean and clear and the best in the business highly recommend to all Jay was very nice and helpful and quick never go back to tap water !!!
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
How much is the filter to change every year?
Get an answer from our members and Clean and Clear Water representatives
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