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Clean and Clear Water

Clean and Clear Water (page 2 of 30)

4.7 from 744 reviews · View Statistics
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Reviews

  • Product Quality
    4.6 (84)
  • Return Claim MadeYes (2) · No (75)
  • Customer Service
    4.5 (90)
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D'Arcy G.
D'Arcy G.Greater Melbourne (Inner), VIC

No customer service

published
Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water
D'Arcy G.
D'Arcy G.
Jassi
JassiSydney, NSW
  • 3 reviews
  • Verified

Fast installation friendly service

published

Jay was a happy friendly technician! He installed the alkaline qauttro water filter today ,quick and easy ,with a friendly conversation !
He answered my questions about the filter ! Water taste good ! Thanks

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Jassi! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

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Milena
MilenaSydney, NSW

Fantastic techniciar!

published

Very happy with Clear Water technicisian, finally someone that give me best advice and service. Relly like the taste of water.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Milena. We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

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The reviewer stated that an incentive was offered for this review

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Linh
LinhSydney, NSW

Exceptional Service

published

What an amazing service. Jay our technician was very experienced and helpful to guide us on what suitable for our family. Very satisfied with the service and thank you Jay

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Linh. Our team is thrilled you’re so happy with your filter. Jay really is a fantastic technician and we feel so lucky to have him. We’d love to continue our services for customers like you. Thanks again!

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The reviewer stated that an incentive was offered for this review

Maggie g.
Maggie g.Sydney, NSW

excellent service

published

I absolutely recommend John from clean and clear water he was very efficient with his job , quick and punctual also he explained everything about my filter water .thanks John wonderful job.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks for taking the time to share your prestiged opinion on Clean & Clear Maggie. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Outstanding service and great bloke

published

John is impeccable when it comes to changing filters and knowledgeable, outstanding and a great sense of humour. He was in time for the schedule appointment and informative on it.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for your kind words Edwins. We really appreciate you taking the time out to share your experience with us and we agree that John is an amazing technician. Thanks again.

Three way mixer install and filter system install under kitchen sink.

published

John the installer was on time and also called 30min before arrival. He was courteous calm and methodical with his install process. The install turned out to be a nightmare having to remove and install the new mixer behind the deep sink. Whilst on his back lying on the shelf fighting with the locking nut never lost his composure and remained focused and determined to complete the install successfully. And he did. He had to adjust something which had been installed incorrectly and with skill and focus completed the install cleaning after himself never swearing and keeping a bubbly and focused attitude throughout.
Johns a champion and a professional recommend him in a heartbeat.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks for taking the time to share your opinion on Clean & Clear. We take pride in giving outstanding service to every customer and we're extremely happy to receive your compliments and amazing feedback. Thanks again.

Excellent filtered water tap installation

published

John installed our 4 stage water filter. He was on time and extremely friendly. The installation was professional, and he explained everything. Even explained upgrade options. Checked for leaks and did an alkaline test on completion. Highly recommend John.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Steve! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

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Carol H.
Carol H.Sydney Surrounds, NSW

Excellent service!

published

Abdul visited me today to service my Cean and Clear Water system. He was very efficient, professional and informative. Very nice young man. I am very happy with my water filter.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for your kind words Carol. We really appreciate you taking the time out to share your experience with us, and we agree, Abdul is truly a gem to have on our team!

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Radamel
Radamel
  • 3 reviews

Quick and prompt

published

Came in and John was quick and professional and the device was Quick and prompt. Can’t ask for more. Excellent service, highly recommended. Hope more service is just as good and professional.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Radamel! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Sally Aoun M.
Sally Aoun M.Sydney, NSW

Excellent service. 5 star Quality!

published

Jay was very professional and efficient in getting the job done. Will definitely stick with Clean and Clear for our filtering system. Water always so clean and crisp after getting services done.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Sally! We highly appreciate you taking time to leave us this great review. We count ourselves lucky for customers like you and look forward to working with you again in the future!

Kelley
KelleySydney Surrounds, NSW

Amazing service!

published

Amazing service, on time, professional and friendly as always! We have used Clean and Clear for years and they have always been great! We would not go anywhere else ever!

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Kelley! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Kathleen
KathleenSydney, NSW

Professional and friendly

published

John is nice and friendly. He explains the functions of the filters clearly. The service is prompt and excellent. I am very pleased. Reasonable Rates. I recommend Clean and Clear.

Epping NSW

Product Quality
Customer Service
Incentivised Review No
Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Kathleen. Our team is thrilled you’re so happy with your filter. John really is an amazing technician and we feel so lucky to have him. We’d love to continue our services for customers like you. Thanks again!

David Mead
David Mead
  • 2 reviews
  • Verified

Good unit. Decent installer

published

Jay was friendly, called before arriving, knew his product and is just a nice guy.
We now have the cleanest sweetest tasting water
I happily recommend Jay and Clean and Clear Water.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note David. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

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0.0
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Love the clean water

published

Love the nice clean water
Service is top notch, I'll give it ten out of ten for being
punctual, tidy and friendly. No problems here, very reasonable rates
Thank you,
Mrs P Augustus, Berkeley Vale

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Pauline. Our team is thrilled you’re so happy with your filter and we’d love to continue our services for customers like you. Thanks again!

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Friendly and Professional

published

John was absolutely fantastic.
The product is excellent and the service was second to none. This is my second house that I have this product installed in but this time the installer went way above and beyond the expectations.
Highly Recommended

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Hi Helio. We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Helio. We appreciate you taking the time to share your feedback about the service of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

Darren
DarrenSydney
  • 5 reviews

Great service on time.

published

John from clean and clear was prompt and was very informative. We are really happy with his service as well as clean nd clear service well done highly recommended. Now time to enjoy our clean fresh water

Incentivised Review No
Clean and Clear Water
AdminClean and Clear Water

We highly appreciate you taking time to leave us this great review Darren. We count ourselves lucky for customers like you and look forward to working with you again in the future!

Great service

published

Jay was very professional and friendly. Great attitude and got the filter installed in no time. He also installed the ceramic filter for a reduced price. Good product and great service.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Nachi. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

MPK
MPK
  • 2 reviews

Great service and good product.

published

John was a true professional with the installation. Instead of putting the filters just anywhere he made sure it was placed in the best location. Very friendly service. Would recommend.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you for your amazing review MPK. We appreciate you taking the time to share your feedback about the installation of your water filter. We agree that John is truly an amazing technician. Thanks once again!

Perfect clean water always

published

Very great communication on arrival status and very quick service. Friendly and fast. Couldn’t believe how much cleaner the water is after it goes through the filtration process. Wouldn’t be without one

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for taking the time to put up this review MIchelle. We look forward to providing you with our services in the years ahead. Thank you once again.

Sandra
SandraSydney, NSW

Jay did a great job answered all my questions nice guy

published

I’ve had clean and clear water filter system for years and we can’t leave without it .after 6 years it started dripping I gave them a call and it was fixed within days great service thanks

Product Quality
Customer Service
Incentivised Review No
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Sandra. We appreciate you taking the time to share your feedback about the services that you were provided with on your water filter. Thanks again.

we use filtered water for everything including the family pet if i could i would install one for the bathroom showers !

published

installed the top of the range system 10 years ago replacing them every year we use filtered water for everything including the family pet there is a huge difference in the taste of normal tap to filtered water

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks Con for taking the time to share your amazing feedback on Clean & Clear. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Michael
MichaelSydney, NSW

Clean & Clear good job

published

John is amazing, went over and above to do a difficult job. Really glad I had these filters done. Enjoying cool clean water and I am happy with it. Thanks John!

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks for the amazing review Michael. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with our filter and services.

Deborah
DeborahSydney, NSW

Amazing service by Jay and very friendly.

published

Customer service was fantastic. I love our water system and the taste great. And Jay was amazing and very friendly. I would recommend him to my friends and family. One very happy customer

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Product Quality
Customer Service
Return Claim MadeNo
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Deborah. We appreciate you taking the time to share your feedback about the installation of your water filter. We look forward to installing our system for family and friends. Thanks once again

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The reviewer stated that an incentive was offered for this review

Wendy
WendyCranebrook, NSW
  • 3 reviews

Excellent service by Jay

published

Excellent service by clean and clear and the best in the business highly recommend to all Jay was very nice and helpful and quick never go back to tap water !!!

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for taking the time to put up this review Wendy. We look forward to providing you with our services in the years ahead and we agree, Jay is a great technician.

Page 2 of 30

Questions & Answers

shakir99
shakir99asked

Hi, Does Clean and Clear do installations in Melbourne?
Thanks

2 answers
Issa Alzard
Issa Alzard

Yes

Bill
Bill

Yes both Sydney and Melbourrne.

Pete
Peteasked

Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter

3 answers
Kit
Kit

Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!

interested to see if there are other water filter companies out there to compare to. I’ll be looking.

Gra
Gra

Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.

Tiffiny
Tiffiny

It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).

Carmi
Carmiasked

How much is the filter to change every year?

No answers

Get an answer from our members and Clean and Clear Water representatives

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