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Clean and Clear Water

Clean and Clear Water (page 2 of 37)

4.7 from 730 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (73)
  • Return Claim MadeYes (2) · No (64)
  • Customer Service
    4.7 (79)
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Radamel

Radamel

  • 3 reviews

Quick and prompt

published

Came in and John was quick and professional and the device was Quick and prompt. Can’t ask for more. Excellent service, highly recommended. Hope more service is just as good and professional.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Radamel! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Sally Aoun M.

Sally Aoun M.Sydney, NSW

Excellent service. 5 star Quality!

published

Jay was very professional and efficient in getting the job done. Will definitely stick with Clean and Clear for our filtering system. Water always so clean and crisp after getting services done.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Sally! We highly appreciate you taking time to leave us this great review. We count ourselves lucky for customers like you and look forward to working with you again in the future!

Kelley

KelleySydney Surrounds, NSW

Amazing service!

published

Amazing service, on time, professional and friendly as always! We have used Clean and Clear for years and they have always been great! We would not go anywhere else ever!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Kelley! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

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Kathleen

KathleenSydney, NSW

Professional and friendly

published

John is nice and friendly. He explains the functions of the filters clearly. The service is prompt and excellent. I am very pleased. Reasonable Rates. I recommend Clean and Clear.

Epping NSW

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Kathleen. Our team is thrilled you’re so happy with your filter. John really is an amazing technician and we feel so lucky to have him. We’d love to continue our services for customers like you. Thanks again!

  • Verified customer

Good unit. Decent installer

published

Jay was friendly, called before arriving, knew his product and is just a nice guy.
We now have the cleanest sweetest tasting water
I happily recommend Jay and Clean and Clear Water.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note David. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

Love the clean water

published

Love the nice clean water
Service is top notch, I'll give it ten out of ten for being
punctual, tidy and friendly. No problems here, very reasonable rates
Thank you,
Mrs P Augustus, Berkeley Vale

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationInternet search
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Pauline. Our team is thrilled you’re so happy with your filter and we’d love to continue our services for customers like you. Thanks again!

Friendly and Professional

published

John was absolutely fantastic.
The product is excellent and the service was second to none. This is my second house that I have this product installed in but this time the installer went way above and beyond the expectations.
Highly Recommended

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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2 comments
Clean and Clear Water
AdminClean and Clear Water

Hi Helio. We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Helio. We appreciate you taking the time to share your feedback about the service of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

Darren

DarrenSydney

  • 5 reviews

Great service on time.

published

John from clean and clear was prompt and was very informative. We are really happy with his service as well as clean nd clear service well done highly recommended. Now time to enjoy our clean fresh water

Incentivised ReviewNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

We highly appreciate you taking time to leave us this great review Darren. We count ourselves lucky for customers like you and look forward to working with you again in the future!

Great service

published

Jay was very professional and friendly. Great attitude and got the filter installed in no time. He also installed the ceramic filter for a reduced price. Good product and great service.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Nachi. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

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Great service and good product.

published

John was a true professional with the installation. Instead of putting the filters just anywhere he made sure it was placed in the best location. Very friendly service. Would recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your amazing review MPK. We appreciate you taking the time to share your feedback about the installation of your water filter. We agree that John is truly an amazing technician. Thanks once again!

Perfect clean water always

published

Very great communication on arrival status and very quick service. Friendly and fast. Couldn’t believe how much cleaner the water is after it goes through the filtration process. Wouldn’t be without one

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationOnline
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for taking the time to put up this review MIchelle. We look forward to providing you with our services in the years ahead. Thank you once again.

Sandra

SandraSydney, NSW

Jay did a great job answered all my questions nice guy

published

I’ve had clean and clear water filter system for years and we can’t leave without it .after 6 years it started dripping I gave them a call and it was fixed within days great service thanks

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Sandra. We appreciate you taking the time to share your feedback about the services that you were provided with on your water filter. Thanks again.

we use filtered water for everything including the family pet if i could i would install one for the bathroom showers !

published

installed the top of the range system 10 years ago replacing them every year we use filtered water for everything including the family pet there is a huge difference in the taste of normal tap to filtered water

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks Con for taking the time to share your amazing feedback on Clean & Clear. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Michael

MichaelSydney, NSW

Clean & Clear good job

published

John is amazing, went over and above to do a difficult job. Really glad I had these filters done. Enjoying cool clean water and I am happy with it. Thanks John!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the amazing review Michael. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with our filter and services.

Deborah

DeborahSydney, NSW

Amazing service by Jay and very friendly.

published

Customer service was fantastic. I love our water system and the taste great. And Jay was amazing and very friendly. I would recommend him to my friends and family. One very happy customer

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Deborah. We appreciate you taking the time to share your feedback about the installation of your water filter. We look forward to installing our system for family and friends. Thanks once again

The reviewer stated that an incentive was offered for this review

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Wendy

WendyCranebrook, NSW

  • 3 reviews

Excellent service by Jay

published

Excellent service by clean and clear and the best in the business highly recommend to all Jay was very nice and helpful and quick never go back to tap water !!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for taking the time to put up this review Wendy. We look forward to providing you with our services in the years ahead and we agree, Jay is a great technician.

Perfect installation

published

Ordered a Clean and Clear under sink filter and Jay was our technician. He was very friendly, open and courteous. He did the installation perfectly (and fast), was considerate on where the filter should be installed under the sink and overall, it was a very pleasant process. Jay's customer service was top notch and I really applaud him for talking with us during the install, it doesn't make the whole process to be formal but a rather friendly atmosphere.

The tap he installed looks premium and we can't wait to try it out. Would recommend both him and Clean and Clear again. BTW, this is the second time we used them to install the water tap and both has been painless.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Filtap
AdminFiltap

Thanks for the awesome review Ricardo. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with our filter and services. Thanks again

Perfect product and maintenance service!

published

Customer service is always brilliant and I've never had any issues with my water filter. It's affordable and the maintenance team are always efficient and helpful when they come each year to change the filters.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you so much for taking the time to put up this review Jenny. We look forward to providing you with our services in the years ahead. Thank you!

The reviewer stated that an incentive was offered for this review

Ela

ElaSydney Surrounds, NSW

Water filter

published

John has rang on arrival. Explained with details how the filters work and how filters effects the taste of the water. The whole service call has been done quickly, efficiently and professionally . Highly recommended .

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the awesome review Ela. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with our filter and services.

Judith Meppem

Judith MeppemSydney, NSW

My Water Filter

published

Great service every time. John today was very helpful. It is reassuring to know that all is working well. I am very happy with my water filter. 5 stars 100%. Judith

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you Judith for taking the time to offer a review on your new filter. We really appreciate the positive feedback and the great benefits you are experiencing from your filtration system. Thanks again.

Page 2 of 37
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Questions & Answers

Pete

Peteasked

Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter

3 answers
Kit
Kit

Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!

interested to see if there are other water filter companies out there to compare to. I’ll be looking.

Gra
Gra

Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.

Tiffiny
Tiffiny

It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).

Carmi

Carmiasked

How much is the filter to change every year?

No answers

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