Reviewer Photos & Videos
Ordered a Clean and Clear under sink filter and Jay was our technician. He was very friendly, open and courteous. He did the installation perfectly (and fast), was considerate on where the filter should be installed under the sink and overall, it was a very pleasant process. Jay's customer service was top notch and I really applaud him for talking with us during the install, it doesn't make the whole process to be formal but a rather friendly atmosphere.
The tap he installed looks premium and we can't wait to try it out. Would recommend both him and Clean and Clear again. BTW, this is the second time we used them to install the water tap and both has been painless.
Perfect product and maintenance service!
Customer service is always brilliant and I've never had any issues with my water filter. It's affordable and the maintenance team are always efficient and helpful when they come each year to change the filters.
John has rang on arrival. Explained with details how the filters work and how filters effects the taste of the water. The whole service call has been done quickly, efficiently and professionally . Highly recommended .
My Water Filter
Great service every time. John today was very helpful. It is reassuring to know that all is working well. I am very happy with my water filter. 5 stars 100%. Judith
What a great install
Jay arrived ready to go and managed to install the system despite our space issues. Really impressed by the system and looking forward to enjoying some good quality water. Peace and health ♀️
Jay is awesome! Perfect service!
Jay is a very friendly, nice and professional staff, who helped me fix the tap. Though I got a faulty product first day after installation, they can send nice people like Jay who help you fixed it so you don’t need to worry about anything. Love the work!
John is so great and professional! He’s so skilled with the filter changing.
I’m really happy with the water filter system. We all family are beneficial from the system, as the water tastes more clean and better than any place. Even bottled water in the grocery is beaten. And it’s our house third filter changing, John is so professional!
Came before time. Excellent service
Came to my house serviced the filter in a friendly manner. Informed me of my choices and helped me to understand my best options with what I was wanting. 5 star should
Fabulous service and product!
I am so happy to finally get this filter system and I'm so pleased I went with Clean and Clear. It seems to be a very well run business from the first call to the sales staff to the day of installing. John the installler is one of the loveliest, knowledgeable and professional guys I have every met. He rang me on the day, was on time, installed the system and a new tap which is great. One very happy customer. Thank you!
Great installation service
John was great. He arrived when he said he would and installed the filter quickly and left no mess. I would recommend him and the filter recommendation he made any time
Tastes so gud! can’t go back to tap water!!
It’s been my third installation! I’ve moved three times and have got the water filter installed every time.It tastes great !
Jay was very professional and informative!loved the service!
Very good products and service
Products (undersink boiler and filter) are working well. Service is excellent. Easy to call for service, and fast. Cost is affordable. Technician, John, is very knowledgeable and friendly. All good.
Great customer service
Very professional staff came in and install the filter. Love the work. The staff John explained how the system works and did a great job of the installation in my kitchen.
This is perfect
The water system filter system is excellent snd also after sales support is very good. Timely reminder for filter change takes all hassle away. Have not absolutely no problems since we got it installed 2 years back
Easy and smooth transaction :)
Prompt and great service, technician Jay arrived on time & is very professional explaining all the components of the filter, annual service and replacement cost. It’s an easy and smooth transaction.
Jay was awesome, nice to chat with, quick, professional in his job and answered all my questions. I took one step to better health by adding this tap & filter. Thanks heaps Jay
Exceptional customer service!
A huge thank you to your technician, Jay, who did an excellent job neatly installing our new water filter in a particularly difficult space. The placement was exactly as requested! Jay is an asset to your team.
Great customer service and informative throughout the whole process. Describes my osmosis system and filter replacement and connected my water filter to my fridge. Now we can have cold water just in time for summer.
Thank you Jay wonderful pleasant young man. Jay Did a great job my family is absolutely grateful water is so nice to drink
Can’t thank you enough and can’t thank Jay enough very nice young man
You have an ambassador here will be highly recommending your company and your service man Jay
Tech John in and out in no time, no fuss no mess done! Happy
Great guy, friendly & courteous, on time
Impressed with service.
Recommended full filter change which we did.
Water flowing faster now too
Reminder call each 12 months is great service provided, saves me guessing
Reverse osmosis unit
Great product, excellent service and John was very knowledgeable and helpful. Very happy with my filter. Highly recommend this product as good price and prompt installation. Thanks for all your help.
John was really professional and did an excellent job. Highly recommended. Good services and good unit and very reasonable price. Very happy with the unit and enjoying it. Thanks a lot
Its very professional
He has done a fantastic job. He has done in a very professional way. After fixing the filters he has cleaned the area nicely. Very impressed.
Would be recommending to my friends as well.
Excellent service, our water can be dirty so we really needed the filters and it can also remove chlorine taste as I was at a restaurant having water and now notice when chlorine is present in water.
And we have stopped buying bottles choosing to fill up reusable one's.
Alex 5 star service
Knowledgeable, quick, efficient service. Would definitely recommend. Alex knew the product well and was very efficient in the installation process. Very good value for money. I recommend the company and Alex.
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
How much is the filter to change every year?
Get an answer from our members and Clean and Clear Water representatives
Other Home Care Shops
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.