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The service was great prices are also cheap and Jay was very polite and professional and answered all my questions concerning the filter. Will highly recommend clean and clear filters to all.
Perfect service, Mr Jay fix everything including replacing a tap. Thank you for attention, and professional service. Highly recommended. Very happy with this, because today is Saturday and we are not able to be at home during weekdays.
Water filter installation was great
John was great. Very professional with the installation and he explained about the parts and the process. Very happy. I would recommend this company to friends and family. Clean water!
John and Jay fitted two filters for us. John took the time to explain everything to us and even tested the level of chlorine in our water. Excellent, professional service. Highly recommended.
John was good and on time
He came on time and was very patient and explained everything. I did not know their was so much to know about water. I appreciate that he took he’s time to help me understand
The trade man is on time and very good customer service. Thank and highly recommended in the future. Very good service and fantastic Thank you. See next year. Thank you.
Don't bother expecting them to give you the bonus benchtop water cooler.
I am really angry at the fact that I was promised a benchtop water cooler when i purchased the order however I still haven't received it yet. I have followed up multiple times and they keep saying we will get you one but don't know when. Everything was paid on the day they installed the water filter. Since then I have had no communication unless I follow up with them. False advertising esp since I don't think I will ever get what I was promised. if you are going to go with them make sure you tell them to bring the bench top cooler with them on the day or you will be left angry like me.
Worst service ever , you want to be deal with .
I won’t never ever wanna hear back from this People at all, so so unprofessional! They told us they will be sending someone’s to my place to install at 2 pm!! But nearly 2 hours after, around 4 pm, I called them and they become with nonsense excuse that they did try to call me!? But case what!!! No ones called from them, just being waiting and cancel my baby doctor appointment because of this stupid services. I highly not recommend this unprofessional peoples at all! I wish I can write more but that’s more then enough. Stop stop nonsense to people, we all have a life and I am not going to waste my time with someone’s they don’t respect other peoples time time and life style.
This is great !
John was great ! On time and great service. He was keeping me informed through out the process. He was quick to install. The all process was hassle free with John”s explanation on products. Thanks John.
Highly recommended product.
Great product and service
John arrived right on time, installed the water filtering system with a minimum of fuss keeping me informed throughout the process provinding with very usefull information..
It was all done in 30 minutes
I really recommend the product
On time and fast service.
Thank you for fast service the phone call was quickly answered and progress was smooth. John was here on time which is great and i recommend this service to anyone who needs it.
John was on time, quick to install and explained everything we need to know. We can already taste the difference in water. Company should include ceramic filter in the price though and advertise it for little higher if need to. When given choice most will choose ceramic filter.
Very good service!!!
Very good service, will see how different water quality. He explained well what is the step 4 filter and how it works. And also told me good thing about seramic filter, even though extra charged. Should mentioned on the website though
Overall I am happy with installation.
Excellent customer service and professionalism!
John was prompt, friendly and got the job done. Additionally he made some really good recommendations and showed us where the problem areas were for our issue which was very helpful. We were very happy with the end result and would definitely recommend him and the company.
John thanks sooooo much for the great work you did for me, i am so lucky to have you complete the job for me.
John came to my house and installed my filters in a professional manner. Expained everything well and cleaned after himself. 5 stars i recommend this company. Thank you john much appreciated.
John came to my house and installed my new Water Filter. He was very pleasant and knew exactly what he was doing. John was very professional and he didn't take very long at all to install the filter. My water was so dreadful that I couldn't drink it before I got the water filter. Now my water is crystal clear, with no smell at all and is a pleasure to drink. Worth every cent. Very happy customer here. Thank you!!
Great friendly service
Tarkan was a very friendly technician, smooth installation. Nothing was a problem. Cleaned up after the job and left us feeling very taken care of. Thankyou Tarkan we would recommend this company absolutely
Worst customer service with all the staff a
Bad running on time, accusing the customer with bad language, they won't care about the customer service and never try to call or send at lease a message to tell you they running late. And if you speak to manager won't help you as well
Promised complimentary water cooler and didn’t receive it. Tried chasing it up multiple times but no reply. Manager said would call back but have not heard anything since. Really not impressed
Technician John was thoroughly professional and an all round great guy who braved the stormy weather to make sure my filters were changed. Original technician Kareem couldn't be bothered ringing to say he was here for the 1st booking and left.
Would recommend John for every job
WARNING...Be very careful!
Arrived to install under bench filtration system.
Drilled 10-12mm hole into stainless steel bench top however it was in the wrong place, too close to the edge of the sink and hit the lip of the ceramic kitchen basin. Wanted to continue to drill through the basin lip. I expressed my concern regarding this as then it would compromise the kitchen basin and potentially crack it. Installer left and had someone else come by weeks later and someone else came by and said the exact same thing. I sort an independent third opinion and was advised to defi...
This product is great .
Order under sink filter on 15th still no filter on 29th and no one returns calls to tell me where it is. Next time I will use another company that can deliver on time.
Replacement of reverse osmosis filtration system
I called up the company to see if they could service my existing filters and check on the water levels , unfortunately their product wasnt compatible , they advised prior to appt that no call out fee would be charged in that event .
The technician by the name of John was most helpful and patient , he advised the differences between the systems and alkaline levels and because of his expertise and willingness to oblige as the previous company had closed down , he called up head office quoted me a price and I decided to go ahead with the replace...
Great Filtered Water at a Great Price
Kathleen in the office was a very pleasant and knowledgeable CSO helping to get the product best for me at a great price. On time, Abdul turned up and from the start showed he was a capable and professional technician. Abdul was polite and helpful and skilled with the installation. Tap looks good, water tastes terrific and bank balance not ruined. Highly recommended.
Filter system great
The initial installation was very good.
Trying to order replacement filters was a bit difficult, The sales person on the phone wasn't very helpful, and at times quite rude.
When I eventually did get the filters replaced by the company, I found white powdery residue in my kettle. I wouldn't ring this company again to get replacement filters...
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
How much is the filter to change every year?
Get an answer from our members and Clean and Clear Water representatives
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