Reviewer Photos & Videos
Don't bother expecting them to give you the bonus benchtop water cooler.
I am really angry at the fact that I was promised a benchtop water cooler when i purchased the order however I still haven't received it yet. I have followed up multiple times and they keep saying we will get you one but don't know when. Everything was paid on the day they installed the water filter. Since then I have had no communication unless I follow up with them. False advertising esp since I don't think I will ever get what I was promised. if you are going to go with them make sure you tell them to bring the bench top cooler with them on the day or you will be left angry like me.
Worst service ever , you want to be deal with .
I won’t never ever wanna hear back from this People at all, so so unprofessional! They told us they will be sending someone’s to my place to install at 2 pm!! But nearly 2 hours after, around 4 pm, I called them and they become with nonsense excuse that they did try to call me!? But case what!!! No ones called from them, just being waiting and cancel my baby doctor appointment because of this stupid services. I highly not recommend this unprofessional peoples at all! I wish I can write more but that’s more then enough. Stop stop nonsense to people, we all have a life and I am not going to waste my time with someone’s they don’t respect other peoples time time and life style.
John was on time, quick to install and explained everything we need to know. We can already taste the difference in water. Company should include ceramic filter in the price though and advertise it for little higher if need to. When given choice most will choose ceramic filter.
Very good service!!!
Very good service, will see how different water quality. He explained well what is the step 4 filter and how it works. And also told me good thing about seramic filter, even though extra charged. Should mentioned on the website though
Overall I am happy with installation.
Excellent customer service and professionalism!
John was prompt, friendly and got the job done. Additionally he made some really good recommendations and showed us where the problem areas were for our issue which was very helpful. We were very happy with the end result and would definitely recommend him and the company.
John thanks sooooo much for the great work you did for me, i am so lucky to have you complete the job for me.
John came to my house and installed my filters in a professional manner. Expained everything well and cleaned after himself. 5 stars i recommend this company. Thank you john much appreciated.
John came to my house and installed my new Water Filter. He was very pleasant and knew exactly what he was doing. John was very professional and he didn't take very long at all to install the filter. My water was so dreadful that I couldn't drink it before I got the water filter. Now my water is crystal clear, with no smell at all and is a pleasure to drink. Worth every cent. Very happy customer here. Thank you!!
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
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