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Always charge too much.
Company had on a number of occasions stated one price over the phone then charged a lot more on attendance. $155 for the 3 filters then $240 when they attended. Not happy. Did the same to I know pensioner as well.
This company advertised the system in view to give with the system a free Cooler, we called them and asked for one system with the cooler. their technician came and installed the system and said that the cooler will be delivered tom you as soon as the company receives the coolers and this never happened and I think it will not happen and this shows advertising a free cooler with the system is to attract customers.
I kept on calling them several times and every time I call, they will give excuse and now they are saying that the manufacturer stop...
I had this company ring me saying my filter was due to be changed. While my water still tasted great, i decided to have it changed. The came out and changed all 3 filters and when they left the water tasted horrendous. I keep calling them to come back and change it. They have changed it 4 times now and it still tasted terrible. They were suppose to come back today between 9am and 12pm and it's now nearly 4pm and still no show.
I have spent a fortune on buying bottled water and no compensation was offered for that. Very dissapointed and would not recommend this company to anyone.
My nan has cancer and we wanted nan to be drinking pure water. I called a week before installation day and was told installation will be done on a Thurs. Received a call Thurs saying that installation is rescheduled for the next day Fri. Fri came and no show so I called and complain. The lady said someone will be out on Monday and still no show. Will never recommend this company to anyone. How can you run a business and be so unreliable. Very disgusted.
Very disappointed with service
Not happy with service. 3 attempts to have you show up at the 3 hourly slot quoted. Price quoted did not match what was charged. This was after checking my existing file and quoting on what was required. Overcharged and unhappy
Don’t waste your time
They are unable to even schedule an appointment and even after multiple attempts did not show up. Unreliable and incomplete.
No customer service
I had a scheduled booking for a filter system installation yesterday between 2-5pm.
After waiting until after 5pm with no one showing up I decided to contact the company (via FB msger as they wouldn't answer calls), they stated that my "technician had an emergency and wouldn't be coming today".
No one even bothered to give me a courtesy call during the 3hr booking window to state no one would be able come. Absolutely terrible customer service. They then stated they'd call first thing tomorrow to arrange a solution. I didn't get a call...
Worst service ever , you want to be deal with .
I won’t never ever wanna hear back from this People at all, so so unprofessional! They told us they will be sending someone’s to my place to install at 2 pm!! But nearly 2 hours after, around 4 pm, I called them and they become with nonsense excuse that they did try to call me!? But case what!!! No ones called from them, just being waiting and cancel my baby doctor appointment because of this stupid services. I highly not recommend this unprofessional peoples at all! I wish I can write more but that’s more then enough. Stop stop nonsense to people, we all have a life and I am not going to waste my time with someone’s they don’t respect other peoples time time and life style.
Worst customer service with all the staff a
Bad running on time, accusing the customer with bad language, they won't care about the customer service and never try to call or send at lease a message to tell you they running late. And if you speak to manager won't help you as well
Promised complimentary water cooler and didn’t receive it. Tried chasing it up multiple times but no reply. Manager said would call back but have not heard anything since. Really not impressed
WARNING...Be very careful!
Arrived to install under bench filtration system.
Drilled 10-12mm hole into stainless steel bench top however it was in the wrong place, too close to the edge of the sink and hit the lip of the ceramic kitchen basin. Wanted to continue to drill through the basin lip. I expressed my concern regarding this as then it would compromise the kitchen basin and potentially crack it. Installer left and had someone else come by weeks later and someone else came by and said the exact same thing. I sort an independent third opinion and was advised to defi...
Bad after sales service
Was booked in for a service, I waited and waited and no one showed up! Plus no call! Now was told have to for 2 weeks with a leaky filter!
I ordered a filter system last week and was advised install this Saturday. Waited all day. No one turned up. Not even a phone call. No second chance here. I cancelled my order. Going to Bunnings instead.
Could not give me a morning time for installation - inefficient and ultimately rude
My 2 year old sleeps 12-3 and I asked repeatedly for a time either in the morning or afternoon. 3 times they scheduled my install between 12-3pm. Not good customer service. I cancelled the installation and the customer service consultant could not care less.
Very unprofessional receptionist ! Service canceled by the company but no phone call or any voicemail left to advice me!!!
Not reliable at all! I wouldn’t recommend to anyone to use this company!
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
How much is the filter to change every year?
Get an answer from our members and Clean and Clear Water representatives
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