Don't bother expecting them to give you the bonus benchtop water cooler.
I am really angry at the fact that I was promised a benchtop water cooler when i purchased the order however I still haven't received it yet. I have followed up multiple times and they keep saying we will get you one but don't know when. Everything was paid on the day they installed the water filter. Since then I have had no communication unless I follow up with them. False advertising esp since I don't think I will ever get what I was promised. if you are going to go with them make sure you tell them to bring the bench top cooler with them on the day or you will be left angry like me.
Filter system great
The initial installation was very good.
Trying to order replacement filters was a bit difficult, The sales person on the phone wasn't very helpful, and at times quite rude.
When I eventually did get the filters replaced by the company, I found white powdery residue in my kettle. I wouldn't ring this company again to get replacement filters...
Good but dodgy... bE Careful
Had these guys install me a 3 stage filter $210, when they installation was up to the filters, tech wanted to charge pensioners price from $70 to 50 for a ceramic filter instead of a cotton. He said the cotton was standard an ceramic was an extra charge. I was like what.. the website states 1 stage is a ceramic filter. Luckily I have one of these installed before previous houses an told the tech no cotton is old crap I wanted the top of the range 3 stage filter an they wanted to charge me cotton an also the pressure valve is a charge too they d...on't tell you that till last minute. Overall great install water tastes great better than tap water. Since I got this installed I wont have to use them anymore, I can buy my own filters online cheaper next time round an its easy to remove the cartridges. Hence be careful know your product an ask questions always ask what filter they installing never purchase the ceramic is supposedly to be include in the package not this cotton filter crap. Check their website its states it there always bargain $210 can get a better price with the valve.
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
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