Don't bother expecting them to give you the bonus benchtop water cooler.
I am really angry at the fact that I was promised a benchtop water cooler when i purchased the order however I still haven't received it yet. I have followed up multiple times and they keep saying we will get you one but don't know when. Everything was paid on the day they installed the water filter. Since then I have had no communication unless I follow up with them. False advertising esp since I don't think I will ever get what I was promised. if you are going to go with them make sure you tell them to bring the bench top cooler with them on the day or you will be left angry like me.
On time and fast service.
Thank you for fast service the phone call was quickly answered and progress was smooth. John was here on time which is great and i recommend this service to anyone who needs it.
The reviewer stated that an incentive was offered for this review
Filter system great
The initial installation was very good.
Trying to order replacement filters was a bit difficult, The sales person on the phone wasn't very helpful, and at times quite rude.
When I eventually did get the filters replaced by the company, I found white powdery residue in my kettle. I wouldn't ring this company again to get replacement filters...
Fully satisfied with service.The guys name Yusuf did a perfect job .My family is happy with new tap and water cooler.
Fully satisfied with the service.The technician name Yusuf did a perfect job for me.He knows his jay very well.My family is very new ware tap and top of that water cooler system.
Had yearly filters changed today..technician was thorough, clean and tidy. Was very knowledgeable when I asked my usual 100 questions lol
On time and reliable
Had yearly maintenance. Fast and efficient. Water quality is good. Use in all my cooking. No stain build up in kettle.
Used it for years. Service follow up and reminders are useful. Helps keep track of the condition of the system.
Great services thank you so much adam is a wonderful person and very respectful highly recommend him only for to come out evry year for the service
Adam did a good job. Didn't get the phonecall the day before to confirm so wasn't sure if they were coming.
Good clear and clean tasting water. Annual service has always been efficient with pleasant people changing the filters - thanks
- Verified customer
Very good product Adam did a great job fast and effective. Very friendly and easy to get along with.
Wasn't aware there would be a few extra charges. Needed to pay extra for a pressure valve and a shorter tap would cost an extra $90
Can taste the difference.
Technician was prompt, polite and answered all our questions regarding filter system and service. Water quality has always been great.
Always fresh tasting water.
Clean and clear filter system provides water that always taste fresh and clean with no odour or after taste. The filter change service is always prompt and the service person calls ahead to let you know arrival time.
- Verified customer
I've had it installed in my last three houses.
Install and replacement cartridges is always quick and easy. When there is an issue they have always been very good in resolving it.
Reliable product and service
We have our underskin water filters with this company for a few years now and have been quite happy with the product and services provided.
Next time advise clients if there's an additional equipment to be installed and at what cost don't put the hard sell on the shoulders of the guys who install the filters. Inform your clients when you ring them.
This is perfect
Very fast like 10mins to change, workmanship will have to wait and see but overall good so far cost okay bit more expensive than last time.
So far so good
Very happy with the filters never a problem so far the team that come to serve the filters are always friendly happy easy to talk to about anything of the products.
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
How much is the filter to change every year?
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