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Clean and Clear Water

Clean and Clear Water

4.7 from 735 reviews · View Statistics

Reviews

  • Product Quality
    4.9 (75)
  • Return Claim MadeYes (2) · No (65)
  • Customer Service
    4.9 (78)
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Love my new water filter!

published

Excellent service and excellent product. The installer, Jay was punctual, courteous and went out of his way to make sure we were happy with everything. I can highly recommend this company to anyone looking for a quality water filter at a reasonable price.

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Jenny

JennySydney, NSW

  • Verified customer

Highly recommend

published

We are very happy with our stage 4 filter, 3 way mixer faucet, and the installation provided by Jay was professional and tidy. Thank you for our clean drinking water!

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1 comment
Clean and Clear Water
AdminClean and Clear Water

Quick and efficient

published

John arrived on time and was quick and efficient. No price increase for a number of years. Reasonable price too.

Incentivised ReviewNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your amazing feedback Michael. We appreciate you taking the time to share your feedback about the maintenance of your water filter and look forward to having you with us in the years ahead.

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Jana

Jana Sydney, NSW

Great Service

published

Jay was professional and efficient! He made some great recommendations which myself and my partner are really pleased with!

The overall system itself is meeting our needs perfectly.

Would highly recommend clean and clear water.

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Clean and Clear Water
AdminClean and Clear Water

We are incredibly grateful that you took the time to leave us this comment Jana. Our company values put customers satisfaction as top priority and we are happy that Jay's services met your standards. Thank you once again.

Mariam

Mariam Sydney, NSW

  • 2 reviews
  • 1 like

Good

published

Good service. The technician jay convinced me to go for stage 4 with a different ceramic filter that filters 99 percent more than the regular filter costing me approx 100 dollars more than stage 3 offer. I am happy with the water, its wonderful to drink.

The free cooler provided has a weird taste or smell coming although I had washed the cooler prior to use. Not sure how to fix it.

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Clean and Clear Water
AdminClean and Clear Water

Clean and clear water filter

published

Great service by the technician Jay.Called before arrival and was on time.Explained how it works.Everything done clean and clear,its all in the name ,great filter system,highly recommend to family and friends.

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Clean and Clear Water
AdminClean and Clear Water

Thank you for your amazing feedback. We appreciate you taking the time to share your feedback about the maintenance of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

Eniko

Eniko

  • 2 reviews

It was excellent

published

Jay called ne before arriving. Doing an absolute nice job. He was vey kind and doing his job quickly. Thanks to clean and clear water is amazing

Product Quality
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Incentivised ReviewNo
2 comments
Eniko
Eniko

jay was excellent he called us before arriving.doing an absolutly nice job.he was very kind and doing his job quicly.thanks to clean and clear water is amazing.

Clean and Clear Water
AdminClean and Clear Water

We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Perfect, best technician

published

He did amazing job and very quick, clean the kitchen area after changing the filter. All three filters changed, Well done Suzuki!!!

Product Quality
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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the awesome review Bhadresh. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with our filter and services.

The reviewer stated that an incentive was offered for this review

Great product & Great Service

published

From the first time I rang inquiring about water filters through to them coming out and installing it, these guys have been a pleasure to do business with.

Andy came and installed our system and tap and he was friendly, professional and super fast!

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Clean and Clear Water
AdminClean and Clear Water

Thank you for taking the time to give this great review Matt. We appreciate your time and we agree, Andy is a great technician. Thanks again!

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Jean

JeanSydney, NSW

Perfect job, your services is amazing

published

Over all the services is very good, very satisfied. Good product quality.
Thanks to Jay the technician, you're experienced and professional.
Receptionist is very friendly. Would recommend to every family in Australian.

1 comment
Clean and Clear Water
AdminClean and Clear Water

We are grateful that you took the time to leave us this comment. Our company puts customers satisfaction as number one priority and we are committed to our customers. Thank you once again.

The reviewer stated that an incentive was offered for this review

Looking forward to using my new Clean & Clear water filter.

published

“Jay“was the service technician who fitted my new filter. He was very kind & friendly. Thank you Jay for your wonderful service!

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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Wendy. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

Jack

JackSydney, NSW

perfect job perfect service by suzuki

published

nice firendly talk on time arrive,good service 5 star all good perfect service. Highly recommended. The best technician with great knowledge.

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Clean and Clear Water
AdminClean and Clear Water

Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for your filtration services anytime. Thank you once again.

Suzuki did a banger job

published

Suzuki did a great job for me. He called ahead of time. He cleaned after him self and was polite.

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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for giving us a perfect rating about the service and our technician. Thank you once again.

Gabriella

GabriellaSydney, NSW

Efficient and Good Customer Service

published

Jay was really good at answering all the questions and he had clearly explained all the filters and functions that we chose to install. He was also very efficient and had contacted us prior his arrival. Worth the money on having it saved lots of time.

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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for giving us a perfect rating. We are sure our technician and office staff were more than happy to guide you with getting the most relevant system. Thank you once again.

Clean and clear best company around

published

Just installed the 3 stage water filter amazing system no more buying bottles of water and jay the technician was a gentle and done a wonderful job would highly recommend to all my friends and family 5 stars

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1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for taking the time to offer a review on your new filter. We really appreciate the positive feedback. Thanks again.

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Jassi

JassiSydney, NSW

  • 3 reviews
  • Verified customer

Fast installation friendly service

published

Jay was a happy friendly technician! He installed the alkaline qauttro water filter today ,quick and easy ,with a friendly conversation !
He answered my questions about the filter ! Water taste good ! Thanks

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Clean and Clear Water
AdminClean and Clear Water

Hi Jassi! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Milena

MilenaSydney, NSW

Fantastic techniciar!

published

Very happy with Clear Water technicisian, finally someone that give me best advice and service. Relly like the taste of water.

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1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Milena. We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

The reviewer stated that an incentive was offered for this review

Linh

LinhSydney, NSW

Exceptional Service

published

What an amazing service. Jay our technician was very experienced and helpful to guide us on what suitable for our family. Very satisfied with the service and thank you Jay

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Clean and Clear Water
AdminClean and Clear Water

Thanks for the great review Linh. Our team is thrilled you’re so happy with your filter. Jay really is a fantastic technician and we feel so lucky to have him. We’d love to continue our services for customers like you. Thanks again!

The reviewer stated that an incentive was offered for this review

Maggie g.

Maggie g.Sydney, NSW

excellent service

published

I absolutely recommend John from clean and clear water he was very efficient with his job , quick and punctual also he explained everything about my filter water .thanks John wonderful job.

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Clean and Clear Water
AdminClean and Clear Water

Thanks for taking the time to share your prestiged opinion on Clean & Clear Maggie. We take pride in giving outstanding service to every customer and we're overjoyed to receive your compliments and appreciation.

Outstanding service and great bloke

published

John is impeccable when it comes to changing filters and knowledgeable, outstanding and a great sense of humour. He was in time for the schedule appointment and informative on it.

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Clean and Clear Water
AdminClean and Clear Water

Thank you so much for your kind words Edwins. We really appreciate you taking the time out to share your experience with us and we agree that John is an amazing technician. Thanks again.

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Questions & Answers

Pete

Peteasked

Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter

3 answers
Kit
Kit

Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!

interested to see if there are other water filter companies out there to compare to. I’ll be looking.

Gra
Gra

Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.

Tiffiny
Tiffiny

It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).

Carmi

Carmiasked

How much is the filter to change every year?

No answers

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