Good water, average service
The filters work well and we use them a lot, although the supplied "free" tap is quite flimsy. The technicians who replace the filters are somewhat unreliable though, do not believe any time you are given. We were given a $15 discount for entering a 5 star review here, probably why you see so many 5 star reviews, I have since changed to 3 stars which is about right.
I had the same experience as other people where you get quoted one price to change the filters but on the way it is more- be wary and ask for the quote in writing. Also, last year and now this year, I am being hounded to get the water filter changed to the point that I feel totally harassed. I told the first woman who rang to ring back after Christmas as I can’t do it before and I have been rung about 7 times since in one week!! I am actually going to get someone else to change the filters as they are annoying me so much.
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
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