They are unable to even schedule an appointment and even after multiple attempts did not show up. Unreliable and incomplete.

Abismal.
I had a scheduled booking for a filter system installation yesterday between 2-5pm.
After waiting until after 5pm with no one showing up I decided to contact the company (via FB msger as they wouldn't answer calls), they stated that my "technician had an emergency and wouldn't be coming today".
No one even bothered to give me a courtesy call during the 3hr booking window to state no one would be able come. Absolutely terrible customer service. They then stated they'd call first thing tomorrow to arrange a solution. I didn't get a call...

I won’t never ever wanna hear back from this People at all, so so unprofessional! They told us they will be sending someone’s to my place to install at 2 pm!! But nearly 2 hours after, around 4 pm, I called them and they become with nonsense excuse that they did try to call me!? But case what!!! No ones called from them, just being waiting and cancel my baby doctor appointment because of this stupid services. I highly not recommend this unprofessional peoples at all! I wish I can write more but that’s more then enough. Stop stop nonsense to people, we all have a life and I am not going to waste my time with someone’s they don’t respect other peoples time time and life style.

Thank you for fast service the phone call was quickly answered and progress was smooth. John was here on time which is great and i recommend this service to anyone who needs it.

Bad running on time, accusing the customer with bad language, they won't care about the customer service and never try to call or send at lease a message to tell you they running late. And if you speak to manager won't help you as well

Promised complimentary water cooler and didn’t receive it. Tried chasing it up multiple times but no reply. Manager said would call back but have not heard anything since. Really not impressed

Arrived to install under bench filtration system.
Drilled 10-12mm hole into stainless steel bench top however it was in the wrong place, too close to the edge of the sink and hit the lip of the ceramic kitchen basin. Wanted to continue to drill through the basin lip. I expressed my concern regarding this as then it would compromise the kitchen basin and potentially crack it. Installer left and had someone else come by weeks later and someone else came by and said the exact same thing. I sort an independent third opinion and was advised to defi...

Was booked in for a service, I waited and waited and no one showed up! Plus no call! Now was told have to for 2 weeks with a leaky filter!

Fully satisfied with the service.The technician name Yusuf did a perfect job for me.He knows his jay very well.My family is very new ware tap and top of that water cooler system.

I ordered a filter system last week and was advised install this Saturday. Waited all day. No one turned up. Not even a phone call. No second chance here. I cancelled my order. Going to Bunnings instead.

My 2 year old sleeps 12-3 and I asked repeatedly for a time either in the morning or afternoon. 3 times they scheduled my install between 12-3pm. Not good customer service. I cancelled the installation and the customer service consultant could not care less.

Very unprofessional receptionist ! Service canceled by the company but no phone call or any voicemail left to advice me!!!
Not reliable at all! I wouldn’t recommend to anyone to use this company!

Purchased the 3 stage filter, the next day I noticed white bits in the water. I used it a couple more times then it stopped working altogether. Called their reception, they advised me that a technician will be in touch and come out the next day. Didn't receive a call back and no technician came to check.

It was very bad bad bad experience to deal with this company. The water flow was so weak after installation for 4 weeks. We keep to call the company and told us to wait until their technician who come back from Sydney to fix. Totally waiting nearly 1.5 months. NO Recommend this company at all.choose any other companies.

Had yearly filters changed today..technician was thorough, clean and tidy. Was very knowledgeable when I asked my usual 100 questions lol

Had yearly maintenance. Fast and efficient. Water quality is good. Use in all my cooking. No stain build up in kettle.

Used it for years. Service follow up and reminders are useful. Helps keep track of the condition of the system.

Great services thank you so much adam is a wonderful person and very respectful highly recommend him only for to come out evry year for the service

Adam did a good job. Didn't get the phonecall the day before to confirm so wasn't sure if they were coming.

Good clear and clean tasting water. Annual service has always been efficient with pleasant people changing the filters - thanks