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Clean and Clear Water

Clean and Clear Water

4.7 from 734 reviews · View Statistics

Reviews

  • Product Quality
    3.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Customer Service
    1.0 (1)
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Preetika

PreetikaSydney, NSW

Don't bother expecting them to give you the bonus benchtop water cooler.

published

I am really angry at the fact that I was promised a benchtop water cooler when i purchased the order however I still haven't received it yet. I have followed up multiple times and they keep saying we will get you one but don't know when. Everything was paid on the day they installed the water filter. Since then I have had no communication unless I follow up with them. False advertising esp since I don't think I will ever get what I was promised. if you are going to go with them make sure you tell them to bring the bench top cooler with them on the day or you will be left angry like me.

Product Quality
Customer Service
See all answers

On time and fast service.

published

Thank you for fast service the phone call was quickly answered and progress was smooth. John was here on time which is great and i recommend this service to anyone who needs it.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Sarah! We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

The reviewer stated that an incentive was offered for this review

Pamela S.

Pamela S.Sydney, NSW

  • 2 reviews

Filter system great

published

The initial installation was very good.
Trying to order replacement filters was a bit difficult, The sales person on the phone wasn't very helpful, and at times quite rude.
When I eventually did get the filters replaced by the company, I found white powdery residue in my kettle. I wouldn't ring this company again to get replacement filters...

Incentivised ReviewNo
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Nirav

NiravSydney, NSW

Fully satisfied with service.The guys name Yusuf did a perfect job .My family is happy with new tap and water cooler.

published

Fully satisfied with the service.The technician name Yusuf did a perfect job for me.He knows his jay very well.My family is very new ware tap and top of that water cooler system.

Incentivised ReviewNo
1 comment
Clean and Clear Water
AdminClean and Clear Water

Thanks for the awesome review Nirav. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with Yusuf's services. Thank you once again.

Mary

MarySydney

Great technician

published

Had yearly filters changed today..technician was thorough, clean and tidy. Was very knowledgeable when I asked my usual 100 questions lol

1 comment
Clean and Clear Water
AdminClean and Clear Water

We appreciate your feedback. It makes us very happy to know that you were pleased with our services. Thank you once again!

On time and reliable

published

Had yearly maintenance. Fast and efficient. Water quality is good. Use in all my cooking. No stain build up in kettle.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Thank you for your feedback. We are pleased to know that you had a great experience with your service. Thank you once again!

Jin

Jin

  • 2 reviews
  • 1 like

Reliable

published

Used it for years. Service follow up and reminders are useful. Helps keep track of the condition of the system.

Great service

published

Great services thank you so much adam is a wonderful person and very respectful highly recommend him only for to come out evry year for the service

good job

published

Adam did a good job. Didn't get the phonecall the day before to confirm so wasn't sure if they were coming.

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Filtered water

published

Good clear and clean tasting water. Annual service has always been efficient with pleasant people changing the filters - thanks

  • Verified customer

Excellent product

published

Very good product Adam did a great job fast and effective. Very friendly and easy to get along with.
Perfect.

Water filter

published

Wasn't aware there would be a few extra charges. Needed to pay extra for a pressure valve and a shorter tap would cost an extra $90

1 comment
Clean and Clear Water
AdminClean and Clear Water

Can taste the difference.

published

Technician was prompt, polite and answered all our questions regarding filter system and service. Water quality has always been great.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi,
We appreciate the time you have taken to leave us a review. We hope to hear that each year you are offered a 5 star service.
Kind Regards, Clean and Clear

Always fresh tasting water.

published

Clean and clear filter system provides water that always taste fresh and clean with no odour or after taste. The filter change service is always prompt and the service person calls ahead to let you know arrival time.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Des,
We always like to ensure that we remind our customers of the annual maintenance. We appreciate the time you have taken to leave such a wonderful review.
Kind Regards, Clean and Clear

Tam Kellyville

Tam KellyvilleKellyville

  • Verified customer

I've had it installed in my last three houses.

published

Install and replacement cartridges is always quick and easy. When there is an issue they have always been very good in resolving it.

1 comment
Clean and Clear Water
AdminClean and Clear Water
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Reliable product and service

published

We have our underskin water filters with this company for a few years now and have been quite happy with the product and services provided.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Fiona,
We are glad to hear that you have been a customer of ours for a few years. We like to take care of our loyal customers at clean and clear water.
Kind Regards, Clean and Clear

Service

published

The guy was a really nice and friendly technician, the service was quick and he gave me a good price.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Jerry,
We are pleased that the technician was able to give you such great services. However, if there is anything we can do to turn that 4 star into a 5 star please let us know.
Kind Regards, Clean and Clear

This is perfect

published

Very fast like 10mins to change, workmanship will have to wait and see but overall good so far cost okay bit more expensive than last time.

1 comment
Clean and Clear Water
AdminClean and Clear Water

So far so good

published

Very happy with the filters never a problem so far the team that come to serve the filters are always friendly happy easy to talk to about anything of the products.

1 comment
Clean and Clear Water
AdminClean and Clear Water

Good Morning,
We appreciate the time you have taken to leave us a review. If there is anything we can do to get that 1 extra star, please do not hesitate to give us a call, so we can improve our services.
Kind Regards, Clean and Clear

I love my filtered water

published

I'm glad that I installed my filter with clean and clear they are very professional company customer service I highly recommend Adam to anyone who needs a filter

1 comment
Clean and Clear Water
AdminClean and Clear Water

Hi Annie,
We are pleased to be informed that you appreciate our professional services. We will pass on this wonderful review to Adam.
Kind Regards, Clean and Clear

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Questions & Answers

Pete

Peteasked

Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter

3 answers
Kit
Kit

Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!

interested to see if there are other water filter companies out there to compare to. I’ll be looking.

Gra
Gra

Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.

Tiffiny
Tiffiny

It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).

Carmi

Carmiasked

How much is the filter to change every year?

No answers

Get an answer from our members and Clean and Clear Water representatives

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