Excellent & professional service
I've had the water filtration system installed 4 years ago & every 12 months I receive a call from clean & clear to change the cartridges,today I just had new cartridges installed & looking back over the 4 years this company has always delivered what they promised,excellent,prompt & on time service their techs have always been courteous & respectful
Thank you Clean & Clear
They are helpful and i had a big confusion
I had a big confusion before about how they are treating me but after i realized it was a confusion; i am happy with this lovely lady (don't know her name) helping me out. I did have to wait for at least 4 months to receive my stuff and follow ups but all good. Product itself is good though :)
Need better communication for booking system
Clean and clear booking was for 7.30-9.30 but never arrived. I then called customer service and had been rescheduled to 12.30-3.30pm. I was not notified of this so was a little annoyed.
However, the system is good. Been using clean n clear for about 4 years now.
Punctual and thorough
Adam arrived in a timely manner and the filters replaced quickly and efficiently. You get a yearly telephone reminder for filter change over so you can book there and then without you having to organise the work. If you want clean, chemical-free drinking water I recommend Clean and Clear.
Something that is a must in my home
My review for clean and clear, is nothing but positive, the service persons are quick and on the job, the end results are always left clean and if I have had problems after service the problem is solved promptly, have recommended your service to family and friends
Questions & Answers
Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!
interested to see if there are other water filter companies out there to compare to. I’ll be looking.
Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.
It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).
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