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Clean and Clear Water

Clean and Clear Water

4.7 from 744 reviews · View Statistics
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Reviews

  • Product Quality
    4.9 (77)
  • Return Claim MadeYes (2) · No (67)
  • Customer Service
    5.0 (80)
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Vanessa
VanessaSydney, NSW

Jay was amazing!!

published

Jay has been out a couple of times to service our water filter. He was extremely polite, helpful, kind and knowledgeable. He spent so much time trying to sort out our problem with our water filter and did not leave until it worked perfectly and until we were happy. It is so nice to see young people who are eager to please, extremely well mannered and well presented.Our water tastes great and the filter system is working perfectly. Thankyou Jay for your time and patience. This company is very lucky to have you as part of their team.

Product Quality
Customer Service
Bill
BillSydney, NSW
  • 2 reviews

Have Been A Customer For Over 10 Years .....Great Water And Excellent Service

published

Upgraded our system last year. Moe just did first annual service of the new system. Explained things well. Arrived in time slot .

Incentivised Review No

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Teresa Davis
Teresa Davis
  • 3 reviews

Excellent customer setvice

published

Moe phoned and gave an ETA, arrived in time and fitted new water filter. Moe was at all times highly professional, and fully explained process.

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Very good.

published

I made the right decision in choosing clean and clear water to replace our old and broken water filter. Excellent service,very happy with it. Moe made a call before coming and was punctual.He is very polite and explained everything of what we need to know.Thanks again Moe.

Product Quality
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Clean and Clear Water
AdminClean and Clear Water

Love my new water filter!

published

Excellent service and excellent product. The installer, Jay was punctual, courteous and went out of his way to make sure we were happy with everything. I can highly recommend this company to anyone looking for a quality water filter at a reasonable price.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

We are incredibly grateful that you took the time to leave us this comment Almasa. Our company values put customers satisfaction as top priority and we are happy that Jay's services met your standards. Thank you once again.

Jenny
JennySydney, NSW
  • Verified

Highly recommend

published

We are very happy with our stage 4 filter, 3 way mixer faucet, and the installation provided by Jay was professional and tidy. Thank you for our clean drinking water!

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Quick and efficient

published

John arrived on time and was quick and efficient. No price increase for a number of years. Reasonable price too.

Incentivised Review No
Clean and Clear Water
AdminClean and Clear Water

Thank you for your amazing feedback Michael. We appreciate you taking the time to share your feedback about the maintenance of your water filter and look forward to having you with us in the years ahead.

Jana
Jana Sydney, NSW

Great Service

published

Jay was professional and efficient! He made some great recommendations which myself and my partner are really pleased with!

The overall system itself is meeting our needs perfectly.

Would highly recommend clean and clear water.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

We are incredibly grateful that you took the time to leave us this comment Jana. Our company values put customers satisfaction as top priority and we are happy that Jay's services met your standards. Thank you once again.

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Mariam
Mariam Sydney, NSW

Good

published

Good service. The technician jay convinced me to go for stage 4 with a different ceramic filter that filters 99 percent more than the regular filter costing me approx 100 dollars more than stage 3 offer. I am happy with the water, its wonderful to drink.

The free cooler provided has a weird taste or smell coming although I had washed the cooler prior to use. Not sure how to fix it.

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Customer Service
Clean and Clear Water
AdminClean and Clear Water
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Clean and clear water filter

published

Great service by the technician Jay.Called before arrival and was on time.Explained how it works.Everything done clean and clear,its all in the name ,great filter system,highly recommend to family and friends.

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you for your amazing feedback. We appreciate you taking the time to share your feedback about the maintenance of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

Eniko
Eniko
  • 2 reviews

It was excellent

published

Jay called ne before arriving. Doing an absolute nice job. He was vey kind and doing his job quickly. Thanks to clean and clear water is amazing

Product Quality
Customer Service
Incentivised Review No
Eniko
Eniko

jay was excellent he called us before arriving.doing an absolutly nice job.he was very kind and doing his job quicly.thanks to clean and clear water is amazing.

Clean and Clear Water
AdminClean and Clear Water

We are incredibly grateful that you took the time to leave us this comment. Our company values put customers satisfaction as top priority and we are committed to our customers. Thank you once again.

Perfect, best technician

published

He did amazing job and very quick, clean the kitchen area after changing the filter. All three filters changed, Well done Suzuki!!!

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thanks for the awesome review Bhadresh. We work hard to meet expectations like yours, and we’re happy to hear you were pleased with our filter and services.

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The reviewer stated that an incentive was offered for this review

Great product & Great Service

published

From the first time I rang inquiring about water filters through to them coming out and installing it, these guys have been a pleasure to do business with.

Andy came and installed our system and tap and he was friendly, professional and super fast!

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Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you for taking the time to give this great review Matt. We appreciate your time and we agree, Andy is a great technician. Thanks again!

Jean
JeanSydney, NSW

Perfect job, your services is amazing

published

Over all the services is very good, very satisfied. Good product quality.
Thanks to Jay the technician, you're experienced and professional.
Receptionist is very friendly. Would recommend to every family in Australian.

Clean and Clear Water
AdminClean and Clear Water

We are grateful that you took the time to leave us this comment. Our company puts customers satisfaction as number one priority and we are committed to our customers. Thank you once again.

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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)

Looking forward to using my new Clean & Clear water filter.

published

“Jay“was the service technician who fitted my new filter. He was very kind & friendly. Thank you Jay for your wonderful service!

Product Quality
Customer Service
Clean and Clear Water
AdminClean and Clear Water

Thank you for your lovely note Wendy. We appreciate you taking the time to share your feedback about the installation of your water filter. We take pride in giving our best service and value customers like you. Thanks once again!

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Questions & Answers

shakir99
shakir99asked

Hi, Does Clean and Clear do installations in Melbourne?
Thanks

2 answers
Issa Alzard
Issa Alzard

Yes

Bill
Bill

Yes both Sydney and Melbourrne.

Pete
Peteasked

Hi, can anyone advise what the annual cost for replacement of the clean and clear water filters is?
Email reply to [email removed]
Thanks, Peter

3 answers
Kit
Kit

Hi Peter, it’s $119 plus anything else they decide needs replacing. If you don’t agree, they tell you your warranty will be void. We were told another part had to be replaced which ended up costing us $155. Maybe next year they will tell us something else needs to be replaced and it will be $200!

interested to see if there are other water filter companies out there to compare to. I’ll be looking.

Gra
Gra

Hi Peter, It is $119 for the normal yearly replacement and then every two years another part needs replacing and that brings it up to the $155. I had mine done yesterday and that was the cost. I am extremely happy with mine as the water is lovely and fresh tasting.

Tiffiny
Tiffiny

It's supposed to be $119 for 2 stages, or $155 for 3 stages (the 3rd stage only needs to be changed every 2 years), however Clean and Clear have charged me $155 for the last 3 years in a row, and even though they tell me on the phone that "the third stage was changed last year so you don't need to change it this year" the plumber who comes onsite just replaces all 3 stages anyway, and I don't find out until I get the invoice (and look in our kitchen bin to find all the old filters laying in there with our rubbish).

Carmi
Carmiasked

How much is the filter to change every year?

No answers

Get an answer from our members and Clean and Clear Water representatives

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