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Integrity 100% for COVID 19 cruise cancellation refund.
Clean Cruising were outstanding in their willingness to work with Carnival Australia arranging my chosen Future Cruise Credit option quickly. This may not sound unusual but having experienced my fully paid cruises for 2021 and 2022 cancelled doe to COVID 19 and, the problems I encountered with the other travel agents I had booked my cruise with. One particularly fraught was OZ Cruising who kept my fully paid fare while for months assuring me Royal Caribbean had not refunded the money. It was such a relief to deal with Clean Cruising and I would recommend them highly for cruise travel bookings in these uncertain times.
Clean Cruising is the Best
I have booked with Carli Fergusson for many years, nothing is a problem for her, she always answers all my questions and is friendly and professional. I wouldn’t want to book with anyone else. I have recommended her to all my family and friends, and they have nothing but praise for her. Just booked a cruise for March 2022 and can’t wait to cruise again.
Thanks Carli for all your help, again, you’re the best.
pleasant and helpful
I would not consider anyone else to help with my cruising arrangements.
Sally is the best , always so pleasant and helpful, always a pleasure to talk with her.
We cant wait to get back to our cruising days
Service way above and beyond!
Rita (Cross) has attended to our "cruising bookings" for some years now and has a keen understanding of what we like - and what we don't. Her detailed knowledge of the kinds of cruise lines has really given her an edge, we feel, over a lot of other consultants we have experienced over the years. Despite the Covid's impact on our ability to go anywhere overseas she continues to be proactive, is always there when you need her, and has a meticulous attention to detail. She's - for us - a real treasure and the reason we keep booking with Clean Cruising!
Best Service and Trusted Agent
We have dealt with Athena who has booked our cruises since 2016. We keep coming back to Clean Cruising because when we book a cruise we know every detail has been taking care of. We currently have booking for next year, which has been cancelled twice due to COVID. Nothing has been a problem we have transferred our cruise credits from cruise to cruise without any issues. I would highly recommend both Clean Cruising and Anthena who always keeps us informed of any issues along the way. You can book your trip with certainty that everything will be booked with complete professionalism.
Hi booked with Rita Cross she was extremely helpful. Unfortunately our cruise was canceled but she was quick to let us know all the details and what options we had. I would definitely book with Rita again.
Ciaran goes above and beyond!
Ciaran has recently taken over our account and worked through a particularly messy and complicated set of bookings for us – it has been a complete pleasure to work with him. He has listened and acted on every detail, proactively dealt with each part of the puzzle to ultimately give us a great result, and patiently worked to negotiate with the cruise line.
It is often easy to criticise service received nowadays but equally important to recognise when great service is provided.
We would love that this fantastic level of service and dedication is shared with management. To know that they have such a wonderful ambassador for the company deserves the highest recognition. Thank you Cieran
We know the best travel agents
We have been helped by Rita Cross for some time, and always know the exact costing together with friendly personalised manner. When we can cruise Rita will be first choice.
Very happy customer
We did a lift & shift. No problem at all. Very professional service. Looking forward to cruising again. Met our expectations. Wouldn't hesitate to book further cruises in the future. Cheers
Great customer service
Booked a cruise with a load of perks for November 2021, unfortunately had to be postpones due to Covid but was offered to roll over for November 2022 with all the same benefits. Very happy about that.
Excellent Customer Service
We chose to book a Kimberely cruise through Clean Cruising because of the excellent service provided by Rob Warner during our research planning. We had contacted numerous sources and Rob consistently provided the most timely and accurate information--often immediately through calls and emails. He was patient and responsive as we changed dates and decks--ultimately leading to our decision to book through Clean Cruising. (We are still waiting for information from other agencies.) Since we have made our deposit, Rob has continued to provide information and follow-up on our requests. Fingers are crossed that Covid restrictions will allow us to take the cruise.
Our experience with clean cruising has been fantastic and the correspondence between myself and sally berry has been great very pleasant and friendly to talk to can’t do enough to help you would recommend to friends and family to contact sally at clean cruising
Can't cruise, but well connected
Three attempts to cruise on Azamara via Suez Canal in Club Continental Suite - dry dock and two Covid cancellations, and now no available replacement cruise. Original booking in 2018! Russell Cameron took on the booking and has worked with me over two cancellations to rebook and find the best options. He finds alternatives and choices and keeps me informed. We enjoy our phone chats! As hard as it is for a traveler not to cruise, it must be even harder for an agent not to sell. We will sail again .. not giving up!
Our consultant went above and beyond for us!!!
Our travel consultant Natalya Mills went above and beyond for us when booking our family holiday. She was prombt with replies and did everything in her power to make sure that our holiday would be amazing. She is not only amazing with her speciality in cruises but she has also helped us with holidays within Australia, local holidays are sometimes hard to find deals with but she stilll managed to get us an amazing deal with upgrades. Could not recommend Natalya more, you will not be disappointed.
Nothing is to much trouble. Great Service
No additional fees
Flight & accommodation to Norfolk Island
Very clear and concise communication between agent and ourselves
Always asked if we needed any further clarification with our trip
Adjustment to booking carried out with no fuss or problems
Questions & Answers
i would like to know how they went with the refunds from cancelled cruises as there were no mention in the comments
My brother mother and myself booked and my brother chose a refund and was refunded within 30 days my mother and I chose to rebook and they were extremely helpful and we ended up getting upgraded
I thought that they would do that they seem quite honest
My wife and I did not request a refund as we rebooked 2 Cruises in 2022. Our Consultant was very helpful and we received cabin upgrades to boot.
can we change our booking from Bali to australia
Do you serve 'Halal' or Vegetarian diet on board?
Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.
HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible for vegetarian and just need to check which cruise line can do Halal.
Much thanks Anna
Get an answer from our members and Clean Cruising representatives
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