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Clean Cruising
4.9 from 552 reviews · View Statistics
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Listing monitored by Clean Cruising

Reviews

  • Transparency
    2.0 (2)
  • Customer Service
    3.3 (3)
  • Trip Completed Yes (1) · No (3)
  • Ease of Booking
    3.5 (2)
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Clean cruising

published

We have never encountered unexpected additional fees after bookings, we have booked numerous cruises & holidays & find Clean Cruises very efficient with all of there bookings, & also easy to alter bookings.

Customer Service
5/5
Ease of Booking
3/5
Jaylord
Jaylord
  • 2 reviews

Refunds

published

If you have to cancel don't take any notice of what you are told. Expected refund times are a shear guess and they have no system to keep you updated.

Transparency
1/5
Customer Service
1/5
Clean Cruising
Anna R.Clean Cruising

Hi Jaylord, thanks for your message – we appreciate your frustration. Could you please share the details of your cancelled booking through to hello@cleancruising.com.au so we can look at your situation further? Many thanks, Clean Cruising

Clean Cruising
Anna R.Clean Cruising
Davo
Davo
  • 9 reviews
  • 8 likes

Some website prices and cabin classifications are misleading

published
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Transparency
3/5
Customer Service
4/5
Clean Cruising
Anna R.Clean Cruising
Davo
Davo
Davo
Davo

I have amended my review. But it appears the price difference is not the drinks package as mentioned above but for a deluxe balcony cabin with an unobstructed view.

Dont cancel

published

Had good dealings until confusion with our booking and delays in answering our queries led us to lose confidence and cancel our booking. Although we cancelled 125 days in advance, various previously undisclosed rules were produced to avoid refunding any of our deposit. So, Clean Cruising may be an efficient agent, but make sure of your plans that you do not have to cancel

Incentivised Review No
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Sales manager13
Sales manager13Cairns
  • 8 reviews
  • 8 likes

I get a better deal online.

published

I've booked 3 cruises, however I have come to realise I can negotiate a better deal shopping around.
My last request for Japan cruises was responded to with a few cruises that were not even close to what my customer profile would have displayed, nor what I asked about.
There was no follow up.
The last cruise I booked was quoted at over $7,000, it was only after I came back with a better offer that it was reduced to mid $5000.
I'm doing all the work!

Incentivised Review No
Trip Completed Yes
Booking TypeCruise
Clean Cruising
Anna R.Clean Cruising
Fussy Pants
Fussy PantsFar North Queensland, QLD
  • 3 reviews
  • 5 likes

Things I've done for you.

published
Clean Cruising
Anna R.Clean Cruising
Fussy Pants
Fussy Pants

I have since supplied you with information. I do not appreciate being called a fraud and a phoney in your private messages. Nor do I like being threatened. I suggest if you are genuine, you keep looking.

Clean Cruising
Anna R.Clean Cruising

Thank you for providing further information. We will be looking into this today.

Bill
BillSydney Surrounds, NSW

Sharp practice in my view!

published

Fully paid for three balcony cabins months before due, only to miss out on the $100 US (per cabin) on board credit now on offer. Told it is not worth cancelling my booking with a view to qualifying for the new deal. Are they kidding? This leaves a bad taste in my mouth, nothing to do with customer satisfaction!

Clean Cruising
Anna R.Clean Cruising
M J R M
M J R M
  • 2 reviews

I have moved our next cruise elsewhere

published

Problem with staff member. Emails were in Capital letter when I have requested information eg I DO NOT TEXT. A nicer reply would have been better. Formal nights quoted 2 on board 3!

Clean Cruising
Anna R.Clean Cruising

Good morning,
We are really sorry you weren't happy with your experience. We will certainly look into this further to ensure this does not happen again.
Thank you for advising us.

Cancellation policy ripoff

published

I cancelled my cruise within a week of booking and paying a deposit and the cruise was not until January 2018 so plenty of time to book out the cabin, but Clean cruising insist on keeping $200, saying it is their policy, I have asked to see their cooling off details to no avail. They are unmoving and will not negotiate, plus gave me false information in regard to my travel insurance which has a reasonable 15 day cooling off period, then say that it will take a month to give me back the money they deem to refund.

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Peter Fink
Peter FinkGreater Melbourne (Metropolitan), VIC
  • 9 reviews
  • 17 likes
  • Verified

Unprofessional and Uncaring

published

Feeling Ripped Off

published
Errolash
Errolash
  • 2 reviews
  • 1 like

Terms and Conditions.

published

I booked a cruise from Hawaii to Sydney, last year to celebrate our 50th Wedding anniversary. ..
However I had to cancel, ,because my wife became very ill, I gave the travel Agent plenty of time
For the cancellation. .but later found out that I'd lose $200 Of the $1000 Deposited. .because I
Failed to read the full Terms and conditions. So please read the full term and conditions before
Parting with your Money.

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Jody.B
Jody.BTasmania

Worst experience ever with a travel agency, avoid like the plague

published

Questions & Answers

dapter
dapterasked

i would like to know how they went with the refunds from cancelled cruises as there were no mention in the comments

3 answers
Deidre jones
Deidre jones

My brother mother and myself booked and my brother chose a refund and was refunded within 30 days my mother and I chose to rebook and they were extremely helpful and we ended up getting upgraded

dapter
dapter

I thought that they would do that they seem quite honest

Jim Neilson
Jim Neilson

My wife and I did not request a refund as we rebooked 2 Cruises in 2022. Our Consultant was very helpful and we received cabin upgrades to boot.

sue bell
sue bellasked

can we change our booking from Bali to australia

No answers
Rohana
Rohanaasked

hello
Do you serve 'Halal' or Vegetarian diet on board?

5 answers
Gay
Gay

Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.

Clean Cruising
Anna R.Clean Cruising

HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible for vegetarian and just need to check which cruise line can do Halal.

Rohana
Rohana

Much thanks Anna

Get an answer from our members and Clean Cruising representatives

Details

CategoryBooking Services
Service TypesCruises
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