Great customer service,
We have used Clean Cruising quite a few times when booking our cruises in the past and found the experience very pleasing. Any queries we had were immediately dealt with in a professional, courteous and timely manner. The staff have been wonderful.
Nothing is to much trouble. Great Service
No additional fees
Flight & accommodation to Norfolk Island
Very clear and concise communication between agent and ourselves
Always asked if we needed any further clarification with our trip
Adjustment to booking carried out with no fuss or problems
Great Relaxing & Fun Holiday
Not really only drink cost, prefer fully integrated package. Overall the entertainment, food preparation and activities were great, something for everyone. Great gymnasium to help keep the cruise calories under control to a certain extent!!
We have used Clean Cruising several times now,and have always found Natasha Osman friendly and efficient always goes the extra mile even through these difficult times we would have no hesitation in recommending Natasha Clean Cruising
Antarctica here I come!
Fantastic, knowledgeable efficient service from my consultant. Quick access to the booking program to answer each and any questions and required items of my trip. Their first hand experience of cruising puts them ahead in the booking procedure.
The reviewer stated that an incentive was offered for this review
Agents working in difficult times
Anthia marvellous handling my Seabourn refund (03/2020) & ongoing difficulties with QF (who didn’t accept S canc) for a full refund, consistently chasing QF (now 01/2021). So sorry for agents working on refunds during Covid. Great, friendly service: booking cruise of a lifetime ...
If you have to cancel don't take any notice of what you are told. Expected refund times are a shear guess and they have no system to keep you updated.
Majestic Princess to Hobart
A wonderful cruise with great excursions in such a wonderful Australian state .For a real treat do the Tasman Island boat tour .
Makes you think you are in the Sydney -Hobart yacht race .
Sapphire Princess cruise from Singapore
Bridgit organised perfect midship cabins for us on our recent Sapphire Princess cruise out of Singapore. The ship was in excellent condition and the staff were generally very helpful. I have been on 2 P&O Australia cruises previously both booked through Bridgit and I think P&O's product stands up very well v Princess, particularly in regards to food quality and variety and stage show entertainment. We all enjoyed our time on Sapphire Princess.
Thanks Clean Cruising!
Learni Ehrnholm from Clean Cruising has been a pleasure to deal with for our cruise holidays, looking out for the best deals for us as well wherever she can. Thank-you Learni.
QUALITY ADICE AND SERVICE
As two elderly retired Australians, my wife and I spent a very safe and peaceful cruise on the Majestic Princess during October/November that was arranged by Mr Russell Cameron of Clean Cruising. Mr Cameron's efforts to make our holiday enjoyable deserve praise: our entire journey was flawless, and achieved our cruise intentions. Clean Cruising deserves a big YES tick for proving great quality advice and service.
Looked after us very well. Nothing was a problem.
There were no additional fees everything quoted was correct. We selected this holiday for it's destinations and length and we were not disappointed. All arrangements went very well. We wanted to mark this holiday off our bucket list.
Help that i received
I would like to thank Sally Berry for helping me book my cruise through your company. Without her help I would still be struggling
The price was in my price range
Things I've done for you.
Never will I book with them again. Clean Cruising was referred to me by a fellow cruising passenger. So, next time I booked a cruise I went to them. I booked for 20 people. i.e. 7 o/view and 3 Balc cabins, for myself and my brothers and sisters back in March, 2016. I also booked with them the 14 airfares from Melb to Bne. When trying to cancel an airfare and rebooking another and trying to get a refund, the answer I received from Clean Cruising was, "The things I have done for you and your family. I have bent over backwards organising everythi...ng for you all." When I related this to Management much later, I got the usual, " We are so sorry we will look into it. I,m sure she didn't mean it." Then without any further attempt to placate me I was told I would be taken off their mailing list. Was the booking process pleasant? No. Did this experience match my expectations? No. Was I satisfied with the service? No. Would I recommend them? No. Would I use them again? No.
Cancellation policy ripoff
I cancelled my cruise within a week of booking and paying a deposit and the cruise was not until January 2018 so plenty of time to book out the cabin, but Clean cruising insist on keeping $200, saying it is their policy, I have asked to see their cooling off details to no avail. They are unmoving and will not negotiate, plus gave me false information in regard to my travel insurance which has a reasonable 15 day cooling off period, then say that it will take a month to give me back the money they deem to refund.
Questions & Answers
i would like to know how they went with the refunds from cancelled cruises as there were no mention in the comments
My brother mother and myself booked and my brother chose a refund and was refunded within 30 days my mother and I chose to rebook and they were extremely helpful and we ended up getting upgraded
I thought that they would do that they seem quite honest
My wife and I did not request a refund as we rebooked 2 Cruises in 2022. Our Consultant was very helpful and we received cabin upgrades to boot.
can we change our booking from Bali to australia
Do you serve 'Halal' or Vegetarian diet on board?
Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.
HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible for vegetarian and just need to check which cruise line can do Halal.
Much thanks Anna
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