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Clean Cruising
4.9 from 552 reviews · View Statistics
See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by Clean Cruising

Reviews

  • Transparency
    4.9 (90)
  • Customer Service
    5.0 (95)
  • Trip Completed Yes · No (98)
  • Ease of Booking
    5.0 (93)
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Reviewer Photos & Videos

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Cher
CherSydney, NSW
  • 7 reviews
  • 3 likes

Clean Cruising is the Best

published

I have booked with Carli Fergusson for many years, nothing is a problem for her, she always answers all my questions and is friendly and professional. I wouldn’t want to book with anyone else. I have recommended her to all my family and friends, and they have nothing but praise for her. Just booked a cruise for March 2022 and can’t wait to cruise again.
Thanks Carli for all your help, again, you’re the best.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise

pleasant and helpful

published

I would not consider anyone else to help with my cruising arrangements.
Sally is the best , always so pleasant and helpful, always a pleasure to talk with her.
We cant wait to get back to our cruising days

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise

Service way above and beyond!

published

Rita (Cross) has attended to our "cruising bookings" for some years now and has a keen understanding of what we like - and what we don't. Her detailed knowledge of the kinds of cruise lines has really given her an edge, we feel, over a lot of other consultants we have experienced over the years. Despite the Covid's impact on our ability to go anywhere overseas she continues to be proactive, is always there when you need her, and has a meticulous attention to detail. She's - for us - a real treasure and the reason we keep booking with Clean Cruising!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Clean Cruising
Anna R.Clean Cruising

Wow, we can’t thank you enough for your lovely review. We will pass along your kind words of appreciation to Rita and our Clean Cruising team. Thank you again for being a loyal customer and writing this awesome review.

Happy customer
Happy customer Sydney Surrounds, NSW

Best Service and Trusted Agent

published

We have dealt with Athena who has booked our cruises since 2016. We keep coming back to Clean Cruising because when we book a cruise we know every detail has been taking care of. We currently have booking for next year, which has been cancelled twice due to COVID. Nothing has been a problem we have transferred our cruise credits from cruise to cruise without any issues. I would highly recommend both Clean Cruising and Anthena who always keeps us informed of any issues along the way. You can book your trip with certainty that everything will be booked with complete professionalism.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Clean Cruising
Anna R.Clean Cruising

Hi Happy Customer! That's so great - thanks for recommending us to others and for taking the time to share your experience with us. I'll pass on your kind words to Athena too. We look forward to helping with many more great trips!

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Elizabeth R.
Elizabeth R.Metropolitan Adelaide, SA

Very helpful.

published

Hi booked with Rita Cross she was extremely helpful. Unfortunately our cruise was canceled but she was quick to let us know all the details and what options we had. I would definitely book with Rita again.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Mark E
Mark EGreater Melbourne (Inner), VIC

Ciaran goes above and beyond!

published

Ciaran has recently taken over our account and worked through a particularly messy and complicated set of bookings for us – it has been a complete pleasure to work with him. He has listened and acted on every detail, proactively dealt with each part of the puzzle to ultimately give us a great result, and patiently worked to negotiate with the cruise line.
It is often easy to criticise service received nowadays but equally important to recognise when great service is provided.
We would love that this fantastic level of service and dedication is shared with management. To know that they have such a wonderful ambassador for the company deserves the highest recognition. Thank you Cieran

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
G W.
G W.Mid North Coast, NSW

We know the best travel agents

published

We have been helped by Rita Cross for some time, and always know the exact costing together with friendly personalised manner. When we can cruise Rita will be first choice.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
McMahon
McMahon Central, SA

Very happy customer

published

We did a lift & shift. No problem at all. Very professional service. Looking forward to cruising again. Met our expectations. Wouldn't hesitate to book further cruises in the future. Cheers

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Lyndell D.
Lyndell D.Greater Melbourne (Outer), VIC

Great customer service

published

Booked a cruise with a load of perks for November 2021, unfortunately had to be postpones due to Covid but was offered to roll over for November 2022 with all the same benefits. Very happy about that.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
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Excellent Customer Service

published

We chose to book a Kimberely cruise through Clean Cruising because of the excellent service provided by Rob Warner during our research planning. We had contacted numerous sources and Rob consistently provided the most timely and accurate information--often immediately through calls and emails. He was patient and responsive as we changed dates and decks--ultimately leading to our decision to book through Clean Cruising. (We are still waiting for information from other agencies.) Since we have made our deposit, Rob has continued to provide information and follow-up on our requests. Fingers are crossed that Covid restrictions will allow us to take the cruise.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Clean Cruising
Anna R.Clean Cruising

Hi Simon! Thanks so much for your feedback - we appreciate you taking the time to share. Thrilled to hear Rob has been able to provide such great service. We look forward to helping with your amazing cruise holiday!

Tony
TonyMetropolitan Adelaide, SA

Excellent

published

Our experience with clean cruising has been fantastic and the correspondence between myself and sally berry has been great very pleasant and friendly to talk to can’t do enough to help you would recommend to friends and family to contact sally at clean cruising

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise

Can't cruise, but well connected

published

Three attempts to cruise on Azamara via Suez Canal in Club Continental Suite - dry dock and two Covid cancellations, and now no available replacement cruise. Original booking in 2018! Russell Cameron took on the booking and has worked with me over two cancellations to rebook and find the best options. He finds alternatives and choices and keeps me informed. We enjoy our phone chats! As hard as it is for a traveler not to cruise, it must be even harder for an agent not to sell. We will sail again .. not giving up!

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Clean Cruising
Anna R.Clean Cruising
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Kaela T.
Kaela T.South East Queensland, QLD
  • Verified

Our consultant went above and beyond for us!!!

published

Our travel consultant Natalya Mills went above and beyond for us when booking our family holiday. She was prombt with replies and did everything in her power to make sure that our holiday would be amazing. She is not only amazing with her speciality in cruises but she has also helped us with holidays within Australia, local holidays are sometimes hard to find deals with but she stilll managed to get us an amazing deal with upgrades. Could not recommend Natalya more, you will not be disappointed.

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeAccommodation and Tour
Clean Cruising
Anna R.Clean Cruising

Hi Kaela - thank you for sharing your experience over the years - we're so thrilled it's been such a positive one. We will share all your feedback with Natalya. We hope to assist with your next dream holiday soon!

Exceptional

published

Martine is very professional and she always delivers what is booked
I have had a cancellation and all was handled quickly and without prompting
Had a cruise booked for Papua New Guinea

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCar Hire, Cruise and Tour
Jenny
JennyPeel, WA
  • 2 reviews
  • 4 likes

Best in the business

published

After initial cruise cut short we booked another which has since been cancelled. We are trying our luck with one in 2023. Martine has been fantastic in helping every step of the way

Transparency
5/5
Customer Service
5/5
Ease of Booking
5/5
Incentivised Review No
Trip Completed No
Booking TypeCruise
Clean Cruising
Anna R.Clean Cruising

Hi Jenny, so thrilled to hear you had a positive experience with Joanne during the challenges of COVID. We appreciate your support and your wonderful feedback. We will share your kind words with Martine.

Page 1 of 4

Questions & Answers

dapter
dapterasked

i would like to know how they went with the refunds from cancelled cruises as there were no mention in the comments

3 answers
Deidre jones
Deidre jones

My brother mother and myself booked and my brother chose a refund and was refunded within 30 days my mother and I chose to rebook and they were extremely helpful and we ended up getting upgraded

dapter
dapter

I thought that they would do that they seem quite honest

Jim Neilson
Jim Neilson

My wife and I did not request a refund as we rebooked 2 Cruises in 2022. Our Consultant was very helpful and we received cabin upgrades to boot.

sue bell
sue bellasked

can we change our booking from Bali to australia

No answers
Rohana
Rohanaasked

hello
Do you serve 'Halal' or Vegetarian diet on board?

5 answers
Gay
Gay

Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.

Clean Cruising
Anna R.Clean Cruising

HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible for vegetarian and just need to check which cruise line can do Halal.

Rohana
Rohana

Much thanks Anna

Get an answer from our members and Clean Cruising representatives

Details

CategoryBooking Services
Service TypesCruises
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