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Integrity 100% for COVID 19 cruise cancellation refund.
Clean Cruising were outstanding in their willingness to work with Carnival Australia arranging my chosen Future Cruise Credit option quickly. This may not sound unusual but having experienced my fully paid cruises for 2021 and 2022 cancelled doe to COVID 19 and, the problems I encountered with the other travel agents I had booked my cruise with. One particularly fraught was OZ Cruising who kept my fully paid fare while for months assuring me Royal Caribbean had not refunded the money. It was such a relief to deal with Clean Cruising and I would recommend them highly for cruise travel bookings in these uncertain times.
Clean Cruising is the Best
I have booked with Carli Fergusson for many years, nothing is a problem for her, she always answers all my questions and is friendly and professional. I wouldn’t want to book with anyone else. I have recommended her to all my family and friends, and they have nothing but praise for her. Just booked a cruise for March 2022 and can’t wait to cruise again.
Thanks Carli for all your help, again, you’re the best.
pleasant and helpful
I would not consider anyone else to help with my cruising arrangements.
Sally is the best , always so pleasant and helpful, always a pleasure to talk with her.
We cant wait to get back to our cruising days
Service way above and beyond!
Rita (Cross) has attended to our "cruising bookings" for some years now and has a keen understanding of what we like - and what we don't. Her detailed knowledge of the kinds of cruise lines has really given her an edge, we feel, over a lot of other consultants we have experienced over the years. Despite the Covid's impact on our ability to go anywhere overseas she continues to be proactive, is always there when you need her, and has a meticulous attention to detail. She's - for us - a real treasure and the reason we keep booking with Clean Cruising!
Concern about Clients in these uncertain times.
Call from my Consultant Sally was most appreciated, her concern regarding my health and well-being was much appreciated.
Keep up the good work and hopefully we will be able to cruise again, love getting the notifications of what we will be able to do, once we all get vaccinated.
Sally has been very helpful for us on our past cruises & we can’t wait to use her services again when COVID allows us to travel overseas again in 2022 or 2023
Best Service and Trusted Agent
We have dealt with Athena who has booked our cruises since 2016. We keep coming back to Clean Cruising because when we book a cruise we know every detail has been taking care of. We currently have booking for next year, which has been cancelled twice due to COVID. Nothing has been a problem we have transferred our cruise credits from cruise to cruise without any issues. I would highly recommend both Clean Cruising and Anthena who always keeps us informed of any issues along the way. You can book your trip with certainty that everything will be booked with complete professionalism.
I have booked a couple of cruises with Clean Cruising and always found the staff to be very friendly, helpful and knowledgeable. I would not hesitate in recommending to friends
Hi booked with Rita Cross she was extremely helpful. Unfortunately our cruise was canceled but she was quick to let us know all the details and what options we had. I would definitely book with Rita again.
Our perfect partner in tourism
We are Assist Travel, specialising in domestic and international tours for clients with special needs since 1981.
Benice handled our bookings for small to medium groups of special needs clients supported by our own support staff. Our tours ranged from Pacific Cruises to Hawaii and Alaska Our bookings were made far in advance and costings made by Benice were always at best price which only sometimes increased if we required upgrades. We used different cruise lines over the years and Benice was happy to discuss relevant cruise features...of each. Our clients require special arrangements and we were able to get great information from Benice. Often after booking twin cabins individuals would decide to share with another person and rooms were being contantly being altered. Benice always worked around these issues. We have had our share of cancellations and again this was made easier by Benice. Cruising was the one tour of our yearly tour program that we looked forward to. Once on board we could relax. It is with regret that we have had to end cruising as a tour program as the covid has made any attempt of advance bookings and the need of confidence in government decisions too difficult. We have ended all our Tours except within Tasmania and even that has now on hold with border closures. However, our enthusiasm for cruising will always remain and we recomend it as the ideal holiday. Thanks again Benice, we will miss you.
Ciaran goes above and beyond!
Ciaran has recently taken over our account and worked through a particularly messy and complicated set of bookings for us – it has been a complete pleasure to work with him. He has listened and acted on every detail, proactively dealt with each part of the puzzle to ultimately give us a great result, and patiently worked to negotiate with the cruise line.
It is often easy to criticise service received nowadays but equally important to recognise when great service is provided.
We would love that this fantastic level of service and dedication is shared with management. To know that they have such a wonderful ambassador for the company deserves the highest recognition. Thank you Cieran
Great customer service,
We have used Clean Cruising quite a few times when booking our cruises in the past and found the experience very pleasing. Any queries we had were immediately dealt with in a professional, courteous and timely manner. The staff have been wonderful.
We know the best travel agents
We have been helped by Rita Cross for some time, and always know the exact costing together with friendly personalised manner. When we can cruise Rita will be first choice.
Very happy customer
We did a lift & shift. No problem at all. Very professional service. Looking forward to cruising again. Met our expectations. Wouldn't hesitate to book further cruises in the future. Cheers
Thank you Martine!
Thank you to our Senior Consultant Martine Hero who has graciously booked, and rebooked, and refunded cruises for us over the past 18 months during this pandemic time. Your service has at all times, been superb.
Questions & Answers
i would like to know how they went with the refunds from cancelled cruises as there were no mention in the comments
My brother mother and myself booked and my brother chose a refund and was refunded within 30 days my mother and I chose to rebook and they were extremely helpful and we ended up getting upgraded
I thought that they would do that they seem quite honest
My wife and I did not request a refund as we rebooked 2 Cruises in 2022. Our Consultant was very helpful and we received cabin upgrades to boot.
can we change our booking from Bali to australia
Do you serve 'Halal' or Vegetarian diet on board?
Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.
HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible for vegetarian and just need to check which cruise line can do Halal.
Much thanks Anna
Get an answer from our members and Clean Cruising representatives
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