Reviewer Photos & Videos
Sally has been very helpful for us on our past cruises & we can’t wait to use her services again when COVID allows us to travel overseas again in 2022 or 2023
I have booked a couple of cruises with Clean Cruising and always found the staff to be very friendly, helpful and knowledgeable. I would not hesitate in recommending to friends
Our perfect partner in tourism
We are Assist Travel, specialising in domestic and international tours for clients with special needs since 1981.
Benice handled our bookings for small to medium groups of special needs clients supported by our own support staff. Our tours ranged from Pacific Cruises to Hawaii and Alaska Our bookings were made far in advance and costings made by Benice were always at best price which only sometimes increased if we required upgrades. We used different cruise lines over the years and Benice was happy to discuss relevant cruise features...of each. Our clients require special arrangements and we were able to get great information from Benice. Often after booking twin cabins individuals would decide to share with another person and rooms were being contantly being altered. Benice always worked around these issues. We have had our share of cancellations and again this was made easier by Benice. Cruising was the one tour of our yearly tour program that we looked forward to. Once on board we could relax. It is with regret that we have had to end cruising as a tour program as the covid has made any attempt of advance bookings and the need of confidence in government decisions too difficult. We have ended all our Tours except within Tasmania and even that has now on hold with border closures. However, our enthusiasm for cruising will always remain and we recomend it as the ideal holiday. Thanks again Benice, we will miss you.
Great customer service,
We have used Clean Cruising quite a few times when booking our cruises in the past and found the experience very pleasing. Any queries we had were immediately dealt with in a professional, courteous and timely manner. The staff have been wonderful.
I have always booked my cruises through Clean Cruising and usually deal with Sally. I am always extremely happy with the service she provides. Getting refunds due to Covid was very easy and hassle free.
Cruise consultant par excellence
Athena was my consultant for cruises I booked through Clean Cruising. She was most helpful, efficient and professional in her dealings with me. I have many happy memories of the cruises she organised for me. I very highly recommend her to you.
Just the best time
Athena organised our cruises in a most professional manner and met all our expectations.
She is so pleasant to deal with.
Fully recommend here services to anyone wanting a great cruising experience.
Great Relaxing & Fun Holiday
Not really only drink cost, prefer fully integrated package. Overall the entertainment, food preparation and activities were great, something for everyone. Great gymnasium to help keep the cruise calories under control to a certain extent!!
Have booked Cruises through Clean Cruising and always received excellent service and guidance.
Sally Berry has handled our bookings and has kept us up to date and informed as to each cruise with care.
We feel dealing with Clean Cruising makes our planning so much easier and with someone with the experience of Sally we have very little to worry about.
As soon as Covid clears Clean Cruising will be our first point of contact for our next booking
Excellent service and friendly staff. Always obliging and nothing is too difficult. Wide knowledge of their products so they can sell it in an efficient manner. Highly recommend using them.
Exceptional Service by Russell
Have booked many cruises, circle pacific, world cruises and family cruises and have been always confident with our booking! Clean cruising have met our expectations. Thank You Russell very much. We have been using Russell at Clean cruising now for at least the past 7 years now and have been impressed with his professionalism and knowledge. He has been very helpful over the past 18 months with all the cancellations due to covid. Clean cruising is lucky to have Russell
Russell Cameron & Clean Cruising :Excellent service and knowledge of cruise travel
Russell has helped me book nine cruises in the past few years, three of which I have been on and thoroughly enjoyed. Unfortunately due to the pandemic three have been cancelled. He has helped me navigate using future cruise credit to book three future cruises. He has helped me get the best deals, choose good cabins and generally has been exceptionally helpful and friendly. Other staff from Clean Cruising have also been most helpful when Russell on leave. I hope to be booking many future cruises with Russell, and hoping they will all go ahead !
Russell Cameron at Clean Cruising
It has been a pleasure dealing with Russell at Clean Cruising. He always returns calls promptly, understands exactly what I want & makes me feel I'm a valued client. Many thanks!
Very professional service
We have used the services of Clean Cruising on several occasions to plan and book holidays for ourselves and our extended family. We have always found staff at Clean Cruising to be very professional in all aspects of their service; for example: promptness and accuracy of responding to requests and extensive knowledge of travel options with corresponding helpful advice. Also, their customer relations are exceptional, evident from their listening skills, their willingness to give full attention and time to us as well as a clear commitment to cust...omer satisfaction. In particular, I would make special reference to Natasha Osman with whom we have had extensive dealings in planning and booking our travel. Her professionalism has been constant on all occasions. We have found her constancy of excellent service in the years pre-Covid as well as assisting us through the minefield of adjustments and cancellations of bookings associated with the travel restrictions triggered by the onset of Covid 19. We highly recommend Clean Cruising.
My daughter and I have used Clean Cruising to book our holidays for a number of years now, and Athena has always gone above and beyond what we had expected. During Covid we had two cruises cancelled and Athena saw to it that all monies were refunded in full. We look forward to cruising with CC again when things get back to normal.
Questions & Answers
i would like to know how they went with the refunds from cancelled cruises as there were no mention in the comments
My brother mother and myself booked and my brother chose a refund and was refunded within 30 days my mother and I chose to rebook and they were extremely helpful and we ended up getting upgraded
I thought that they would do that they seem quite honest
My wife and I did not request a refund as we rebooked 2 Cruises in 2022. Our Consultant was very helpful and we received cabin upgrades to boot.
can we change our booking from Bali to australia
Do you serve 'Halal' or Vegetarian diet on board?
Sorry, I am only a passenger. I don't know if you can get halal, but you can definitely get vegetarian.
HI Rohana, thanks for your question. We are not a cruise line but we can match you with the right cruise line to meet your needs. Feel free to give us a call on 1800 121 187. It is certainly possible ...for vegetarian and just need to check which cruise line can do Halal.
Much thanks Anna
Get an answer from our members and Clean Cruising representatives
About Clean Cruising
Clean Cruising is a cruise operator that is100% family owned and operated, and has been based in Australia for 20 years.
With destinations all over the world, as well as Transatlantic and world cruises, you’re bound to find a trip that’s right for you.
The fare you pay for a cruise includes accommodation, all meals onboard the ship (including 24-hour room service), onboard daytime activities, as well as evening entertainment on most ships. That means you can know what most of your holiday will cost before you even head for the terminal or airport.
Part of Clean Cruising’s mission is to make a positive contribution to the environment, and Clean Cruising works with Take Three for the Sea, Substation 33, and Rural Aid to help support Aussie community and environmental initiatives.
Points of praise:
- Most reviewers found that Clean Cruising’s customer service was friendly, organised, and professional. They said that company representatives were on top of their travel plans and answered all their questions quickly.
- Reviewers also praised the flexibility of Clean Cruising. When cruises were delayed or cancelled, or when reviewers needed to change their plans (often due to COVID-19 restrictions), they reported that the company was accommodating to their needs and gave them the best alternatives.
- Overall, reviewers said that the cruises they booked with Clean Cruises were great experiences that met - and even exceeded - expectations.
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