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They have been great at what they do. Really professional. Worked on everything they were asked to do. Followed instructions well. Arrived on time and were very friendly when they arrived
Very happy with outcome.
Customer service was great and convenient. Cleaners was on time and did job well, rental bond was returned. No issues in obtaining information and completing the required job. Very pleased.
Really, really, realllllyyyyyyyy not good
This is by far one of the worst services I’ve ever tried to use. They cancelled the day they were meant to come and do an end of lease clean because they couldn’t find parking (after already being 2 hours late) so [Name Removed] said he’d come back the next morning at 9am. I contacted him at 8:30 just to make sure he was still coming. He tells me he’ll be there closer to 11am. Ok, this is fine. I wait and wait and wait and wait and call and call and caaaaaallllll and message so many times - the time is now 2:45. I finally get fed up and call th...e company and tell them to just cancel it. They dispute giving me my $100 deposit back. [Name Removed] then calls saying he’s really 30 minutes away this time! When I tell him that it’s too late and I’ve already canceled, I am met with a grunt and the dial tone. I am stillllllllll waiting on my deposit back. The fact that not only [Name Removed] the cleaner was super rude and unprofessional buuuuuut the people from reception or whatever were also equally as rude and unhelpful makes me want to burn this place to the ground.
Job not done, windows not cleaned, cupboards not cleaned sunroom not cleaned bathrooms not complete.
Did not turn up on time 5 hours late
Lied repeatedly about work being complete when it was not had to show and then complained 5 times we then we had to complete jobs ourselves. So disappointing
We booked them for end of lease cleaning and since the beginning they knew we lived in city so there won't be any free parking available. We came at our place on time but they arrived 2 hours late and there was only one person with all the equipment in the car. We told him that we can help you out (we were 3 people) to carry the equipment. But he said he doesn't work like that it's very heavy. Then we offered we can pay for parking but then again the cleaner wanted parking at the doorstep which is not possible on swanston street. They took 100 ...aud deposit and reschedulled twice but they never cleaned our place. It's really disappointing. They are now not picking up my call. The cleaner which was send the next day did not even pick up my phone and we waited for 3 hours. After 3 hours he called us and said that, " We left the city and now nothing can be done". We were very understanding and even offered To help them with everything but no response.
Very Poor Service
They rung on the morning of the job and cancelled my service. Told me that their cleaner was injured on a job and then they were sick. Took $100 deposit. Very poor service and not at all happy
Great service. Came at a good time and did a fantastic job cleaning. Very happy with the outcome. Cleaned inside the oven aswell which was a bonus! Would recommend to anyone.
They were late for the job, and I had to call the customer service 2 times. They're not overly good and all that, but I guess they did an ok job.
Overall good cleaning and both cleaners were on time. but still a few spots that still need to be redone, like kitchen draws and cupboards, bathroom floor and cupboard, mirror.
Absolute TRASH, NEVER use this again
Can anyone believe for a very small studio they charged me for 4 HOURS. It’s actually an hour job. They mentioned in the email saying min 2 hours before booking so I thought that’s ok but shockingly they said 4 hours after the cleaning. Can you believe it? It’s a terrible customer service and very rude. PLEASE DONT USE THEIR SERVICE, THEY LITERALLY DID STEAL MY MONEY.
Mediocre but accomodating
Original appt booked had to be rescheduled (our fault), appreciated that they were flexible in rescheduling given our time restraints
Mould not cleaned in showers
Arrived 1.5 hours late (supposed to arrive between 8-9am, arrived at 10:30am)
Originally advised it was an end of lease clean, but told after the job that the walls wouldn’t be cleaned and that it would be extra. Ignored instructions given
Got the job done, but I wouldn’t use them again
Quick, efficient and helpful
Cleaners were on time and completed all work in a quick and efficient manner. They were patient while working around me and assisted with moving furniture out of the way.
You are crap
So we had booked originally for 8am in morning, unprofessionally they txt night before and asked if they could change time to 10am. We said ok, then another’s txt asking to change time to11am. They did not arrive at 11 am forcing us to phone the company and cleaners informed company not us that they will be there at 11:30 am. Very dirt poor service. They will not phone me back as I believe they are scared of the response - it was our daughters place but my husband approached the cleaners and they were not so Ballsy lol. They don’t respond to an...y invite of discussion, they are happy to try and bully a single female but once I have said to our daughter to give them her parents number they have been super silent. You should be horrified by you and your disgusting discrediting of women - I will not be endorsing your company and to be honest. Have just found you are the same company that was on A Current Affair that was for movers who threatened and held goods for rams on. Please take me on I will have you run out of Australia - you don’t know who I am but I know you and your companies - so please take me on I beg you lol Lol
Helpful and well done
I had to organize this clean quickly and those organizing the job were very helpful. Sulav, the cleaner, was polite and accommodating and consistent with his efforts, conducting himself in a positive and polite manner.
Good price and good job
Our cleaner was a bit late. But they did a good job and the fee was very reasonable. I hope these guys are getting paid a fair wage. Thanks Clean My Crib
Clean was alright, staff was terrible
Planned an end of lease clean a month in advance. Booked in for an 8am start time. The night before I was texted by one of the cleaners and was asked if they could start at 10am to which I cautiously agreed. The next morning at 9am I received another text asking if they could start at 11am. Explained that I need to hand in the keys to the property manager by 330pm. They eventually showed up at 1140am. It’s now 310pm and they’re not finished.
Excellent service! Very happy
Had two helpful men clean my apartment. They were prompt, friendly, and the job was completed to a high standard. I would recommend these guys for any future work. Very satisfied
3 friendly helpful men cleaned my apartment.
Very satisfied with result. Took only one and a half hours including a steam clean of the carpets. They were very efficient. Couldn't recognise the apartment after they finished.
The results are ok, but the cleaners were a bit difficult to work with and unprofessional
My original 1-2pm schedule was cancelled from Clean My Crib part because their car broke down. Got a reschedule at 7pm the same day and they promised to finish in 3 hours. The cleaners contacted me and tried to persuade me to clean the next day instead of the agreed rescheduled time. When they agreed to do the clean on that time, I waited for an hour for them to come. They ended up taking the whole night to finish. And i have to come to the apartment again very early in the morning just to collect the keys.
awesome job done
Young man did a fantastic job. He cleaned everything really well nd was friendly and polite. Place hadn't been properly cleaned for many years and it came up great. Thanks again
Questions & Answers
hi. I'm still waiting for my payment of my 6 weeks bond and the cleaning I had to organise through 2 other companies, because of the damages your company made to my carpet.
Do not reply saying to send my jobID... I have. Many times. I have tried to call. I'm blocked online. Your company, CleanMyCrib, which is owned by the SAME OWNER as MyMoovers, ruined my rental carpet by being incompetent and not knowing how to clean using a steam cleaner. It was absolutely saturated. It didn't dry, and was completely ruined and smelly. The new tenants couldn't stay because it stunk so bad. My landlord has lost rent for weeks.
This is NOT my fault at all, it's your incompetent hiring practices. The total you currently owe me is $2,476 for the loss of my bond which will not be paid to me because of loss of rent and damage to the house under my care, even though I hired you in good faith, and for the additional cleaning companies I had to hire to try to undo the total lack of cleaning and damage you did to our unit. The landlord could probably sue for more, because I doubt they managed to re carpet the unit for less than that, plus the loss of rent for a few months now.
Tomorrow I'm calling the CCA. And putting in my paperwork for a small claims case. I am not afraid of airing this dirty laundry all over the internet. I have photographic evidence, witnesses, phone numbers and names.
Just so everyone knows, they change their company name, their ABN ownership and company registration OFTEN.
They called and offered me $154 'compensation' months after my initial complaints, which I said was not enough.
They say that their cleaners are policechecked but that is NOT checked by the company, or asked for. Interviews are 5 minutes over the phone then they are given an app to deal with customers on. These cleaners could literally be anyone. A good and honest cleaner, or absolute idiots like my two were, who lied about if they knew how to clean or not, or they were just lazy. I mean I asked for a bond clean and there was still heaps of dust and dirt and grime and cobwebs. Cobwebs!! In an empty house! How on earth can anyone count that as 'cleaned'. And my carpet was literally sopping wet.
The cleaners are not asked for any sort of evidence that they've had the promised 2 years experience. No reference checks, nothing.
Pay me, Clean My Crib/Ajay. You already have my details, I doubt there's more than one Nyree in your books who has been emailing you.
I’ve had a similar experience with their movers
Did the job incomplete
Left storage items in my previous rental place where I had to hand over
I was told they will move it and never called back
I had to move myself
Cost me additional 100 and few days rent as I could not hand over
I was promised compensation for the extra transport and it has been 10 days not yet paid.
Their insurance is bogus
I have claimed it and it has never been processed
I can double up on the complaint
I want to take these guys to the cleaners (pun intended)
I can count my blessing that they never showed up for scheduled appointment, only to be messed around by them with new times for next day. When they showed up two after new scheduled time I had already made other arrangements. Reading your comments I got a lucky escape. Clean and crap is definitely not a company to use.
So... it is unlikely that we'll get our bond back after Clean My Crib which is owned by the same people as MyMoovers totally destroyed our carpets with water damage. Clean My Crib offers a bond back guarantee... and quality, experienced cleaners. I expect them to pay the amount of my bond back to me, since they're apparently so well insured and have experienced cleaners only. If they do not, it'll be court, and additional amounts for stress caused.
They need to be taken to court!
Sorry you got scammed as well.
Seriously can't believe that I fell for all their talk of professionalism and insurance. I tried to get a bond clean in good faith and not only was it not cleaned it was damaged. Just... insane.
I’m hearing you - wish I read all of this before I hired them. I dodged a bullet with My Moovers but just wasn’t quick enough with these guys.
I’m still in disbelief I trusted them
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