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Don’t rely on this mob!
We booked this company a week in advance for end of lease clean only to be told told at 6pm the day before that they couldn’t do it. No reason no excuse, nothing. Our $100 deposit was finally returned but after phone calls. Totally unprofessional! Can we recommend this mob!! Absolutely not!!
Scam. Never showed up and never returned deposit.
I booked and paid the $100 deposit weeks in advance. On the arrange day the cleaners never turned up and I was told that “nothing could be done”.
Never received deposit back. They will not answer my emails or calls.
Please do not use this company.
Horrendous!!! The worst “professionals” i have ever dealt with!!!
Clean my crib cancelled my appointment for an end of lease clean 5 minutes before the cleaners were supposed to meet me. they have failed to answer my calls and failed to return my deposit!!!
the only person i spoke to [Name Removed] was rude, unprofessional and quite frankly should not be employed in this role
If I could give 0 stars I would BUYER BEWARE AVOID AVOID
My daughter hired you to clean. Cancelled appt. She rebooked you. NO SHOW. After many phone calls a guy turns up and drags a garden hose into the apartment. My daughter had to leave. When she returned the unit was not cleaned, AND it was VERY WET. It was so wet that it leaked into the downstairs apartment and shorted the electricity leaving the food in the fridge spoiling. Who knows if his TV etc will work again? I am also on the lease and have spent the entire afternoon chasing these people and they put you on hold for 27 mins, cut you off, say yes to a refund, then put you thru to someone who says no. Then they say they will ring you back and don't. What a farce. I will make sure we take this further. Who is with me?
Avoid like the plague! They lie and steal your deposit!
They lied about arriving late, then they never should up and nobody is replying to us. They are not refunding the deposit and now we are looking for another cleaner last minute and paying an extra day of rent because of this company.
Avoid them at all costs!!
They failed to show up, promised to refund my deposit and lied .
Clean my crib did not show up to a job I booked . After many communications they agreed to the mistakes they’ve made and advised me my $100 deposit will be refunded in 48 hours . 2 weeks later they have no refunded my money back . A company with no integrity who scam their customers . Avoid .
Do not use this company
Do not follow simple instructions, muck around for two hours looking for a key.. Have 4 different people ringing you at the same time extremely stressful , lost my 100$ deposit because I ended up telling them to leave what a joke.
Would HIGHLY NOT recommend if you're looking for a bond cleaner!! Entry level Quality cleaning.
Would HIGHLY NOT recommend if you are looking for a Professional Bond Cleaner - very entry level quality cleaning. The 1st time we decided not to clean ourselves...100% regret. Cleaning products that were used left streaks & water marks. Dusting was not completed. All floors were not mopped properly. Mirrors left with streak marks etc. My Real Estate agents attempted to contact the company in regards to the quality of the cleaning and believes we were scammed. The couple that was sent were lovely but unfortunately being lovely does not help with getting you your bond back - The Real Estate attempted to take half of our bond due to the cleaning conditions!! That should tell you enough.
This is a scam
After getting an online quote, I was harassed by this company daily to book in the clean. I then booked it in.
I received a call the night before confirming a 9.30am arrival time. At 9.30am I received a call that the cleaners were running late and would be arriving at 11am. at 10.45am I received a call advising that the cleaners car had broken down and they advised the new arrival time of after.
I spent all day with phone calls from different numbers advising that a cleaner was on the way, but they never showed up. Then I got a call advisin...g that I needed to pay for parking for the cleaner if I wanted him to come as its in the contract!! Seriously... they are late by over 5 hours and then ask for parking money! Cleaner never came, wasted my whole day waiting at home for them, such a dodgy company. Disgusting
Under no circumstances use this company
In trying to arrange a cleaning, I felt as though I was on a merry go round. This is the most unprofessional company I have ever come into contact with. I advised that I was waiting for the house to be vacated. When I had a date I advised them. Unfortunately that date was changed and I spoke with Renna and advised her, and told her I would let the company know when I had a new date. Apparently she did not advise the office, so on the date the cleaner turned up. I spoke with the office and told them that I had advised 4 weeks previously that the...date had changed and would advise them of a new date. Today I gave them the new date and was told that my deposit had been forfeited because I had cancelled the previous date. Renna, who must be an owner was not working today no answers!!
Worst company, buyer beware
I requested a quote, sales team called, text and email repeatedly to book in cleaning service. Once deposit was payed, communication. I sent a text to ensure clean was still going ahead the next day, received a response hours later (6pm) that the clean had been cancelled with no reschedule available in time for settlement. Do not even contact this company.
The job was incomplete.
I ended up doing it myself, the carpet cleaning machine was not a professional deep clean, but a home vacuum. And they did not keep to their bond back guarantee as they never returned to finish as promised. Don't waste your money.
Shabby cheap service
I booked the cleaning service well in advance. OIn the day of cleaning the person arrived 4.30 hours late giving a number of excuses. I had doubts if they would be able to clean properly. By the time the job finished it was around 9.30 pm and I was advised not to step on the carpet due to the steam cleaning, they had done. So I agreed and came on the following day to check. They had not cleaned the bathroom. Also, my post-inspection report had so many concerns regarding cleaning. I sent them the report but after that, no one has got back to me ...and no one answers my calls. The customer service simply ignores my calls or if they answer they keep me on hold for so long saying they are transferring to a compliance officer. The so-called compliance officer never returns back the call. They were so eager in getting the sales but after that too afraid to face their mistakes. Please do not use this company for any type of cleaning now I have to do the remaining cleaning stuff on my own.
Cleaner did not show up . Unprofessional company.
I booked an end of lease cleaning for Wednesday 7/4/2021 at 10am . The day before the cleaning , they asked if we can move the booking in the afternoon . I agreed . I was advised someone will arrive between 1-2pm . Nobody showed up at 2pm . I received no phone call. After many calls to the manager , he kept assuring me he is trying to get in touch with the cleaner . I waited until 3pm . Eventually I asked for my $100 deposit back as this was not my fault - and an email to confirm they will honour this request , which the manager agreed . I still have not received confirmation that my deposit will be refunded . Avoid clean my crib and save yourself from trouble .
Really, really, realllllyyyyyyyy not good
This is by far one of the worst services I’ve ever tried to use. They cancelled the day they were meant to come and do an end of lease clean because they couldn’t find parking (after already being 2 hours late) so [Name Removed] said he’d come back the next morning at 9am. I contacted him at 8:30 just to make sure he was still coming. He tells me he’ll be there closer to 11am. Ok, this is fine. I wait and wait and wait and wait and call and call and caaaaaallllll and message so many times - the time is now 2:45. I finally get fed up and call th...e company and tell them to just cancel it. They dispute giving me my $100 deposit back. [Name Removed] then calls saying he’s really 30 minutes away this time! When I tell him that it’s too late and I’ve already canceled, I am met with a grunt and the dial tone. I am stillllllllll waiting on my deposit back. The fact that not only [Name Removed] the cleaner was super rude and unprofessional buuuuuut the people from reception or whatever were also equally as rude and unhelpful makes me want to burn this place to the ground.
Job not done, windows not cleaned, cupboards not cleaned sunroom not cleaned bathrooms not complete.
Did not turn up on time 5 hours late
Lied repeatedly about work being complete when it was not had to show and then complained 5 times we then we had to complete jobs ourselves. So disappointing
We booked them for end of lease cleaning and since the beginning they knew we lived in city so there won't be any free parking available. We came at our place on time but they arrived 2 hours late and there was only one person with all the equipment in the car. We told him that we can help you out (we were 3 people) to carry the equipment. But he said he doesn't work like that it's very heavy. Then we offered we can pay for parking but then again the cleaner wanted parking at the doorstep which is not possible on swanston street. They took 100 ...aud deposit and reschedulled twice but they never cleaned our place. It's really disappointing. They are now not picking up my call. The cleaner which was send the next day did not even pick up my phone and we waited for 3 hours. After 3 hours he called us and said that, " We left the city and now nothing can be done". We were very understanding and even offered To help them with everything but no response.
Very Poor Service
They rung on the morning of the job and cancelled my service. Told me that their cleaner was injured on a job and then they were sick. Took $100 deposit. Very poor service and not at all happy
Absolute TRASH, NEVER use this again
Can anyone believe for a very small studio they charged me for 4 HOURS. It’s actually an hour job. They mentioned in the email saying min 2 hours before booking so I thought that’s ok but shockingly they said 4 hours after the cleaning. Can you believe it? It’s a terrible customer service and very rude. PLEASE DONT USE THEIR SERVICE, THEY LITERALLY DID STEAL MY MONEY.
You are crap
So we had booked originally for 8am in morning, unprofessionally they txt night before and asked if they could change time to 10am. We said ok, then another’s txt asking to change time to11am. They did not arrive at 11 am forcing us to phone the company and cleaners informed company not us that they will be there at 11:30 am. Very dirt poor service. They will not phone me back as I believe they are scared of the response - it was our daughters place but my husband approached the cleaners and they were not so Ballsy lol. They don’t respond to an...y invite of discussion, they are happy to try and bully a single female but once I have said to our daughter to give them her parents number they have been super silent. You should be horrified by you and your disgusting discrediting of women - I will not be endorsing your company and to be honest. Have just found you are the same company that was on A Current Affair that was for movers who threatened and held goods for rams on. Please take me on I will have you run out of Australia - you don’t know who I am but I know you and your companies - so please take me on I beg you lol Lol
Questions & Answers
hi. I'm still waiting for my payment of my 6 weeks bond and the cleaning I had to organise through 2 other companies, because of the damages your company made to my carpet.
Do not reply saying to send my jobID... I have. Many times. I have tried to call. I'm blocked online. Your company, CleanMyCrib, which is owned by the SAME OWNER as MyMoovers, ruined my rental carpet by being incompetent and not knowing how to clean using a steam cleaner. It was absolutely saturated. It didn't dry, and was completely ruined and smelly. The new tenants couldn't stay because it stunk so bad. My landlord has lost rent for weeks.
This is NOT my fault at all, it's your incompetent hiring practices. The total you currently owe me is $2,476 for the loss of my bond which will not be paid to me because of loss of rent and damage to the house under my care, even though I hired you in good faith, and for the additional cleaning companies I had to hire to try to undo the total lack of cleaning and damage you did to our unit. The landlord could probably sue for more, because I doubt they managed to re carpet the unit for less than that, plus the loss of rent for a few months now.
Tomorrow I'm calling the CCA. And putting in my paperwork for a small claims case. I am not afraid of airing this dirty laundry all over the internet. I have photographic evidence, witnesses, phone numbers and names.
Just so everyone knows, they change their company name, their ABN ownership and company registration OFTEN.
They called and offered me $154 'compensation' months after my initial complaints, which I said was not enough.
They say that their cleaners are policechecked but that is NOT checked by the company, or asked for. Interviews are 5 minutes over the phone then they are given an app to deal with customers on. These cleaners could literally be anyone. A good and honest cleaner, or absolute idiots like my two were, who lied about if they knew how to clean or not, or they were just lazy. I mean I asked for a bond clean and there was still heaps of dust and dirt and grime and cobwebs. Cobwebs!! In an empty house! How on earth can anyone count that as 'cleaned'. And my carpet was literally sopping wet.
The cleaners are not asked for any sort of evidence that they've had the promised 2 years experience. No reference checks, nothing.
Pay me, Clean My Crib/Ajay. You already have my details, I doubt there's more than one Nyree in your books who has been emailing you.
I’ve had a similar experience with their movers
Did the job incomplete
Left storage items in my previous rental place where I had to hand over
I was told they will move it and never called back
I had to move myself
Cost me additional 100 and few days rent as I could not hand over
I was promised compensation for the extra transport and it has been 10 days not yet paid.
Their insurance is bogus
I have claimed it and it has never been processed
I can double up on the complaint
I want to take these guys to the cleaners (pun intended)
I can count my blessing that they never showed up for scheduled appointment, only to be messed around by them with new times for next day. When they showed up two after new scheduled time I had already made other arrangements. Reading your comments I got a lucky escape. Clean and crap is definitely not a company to use.
So... it is unlikely that we'll get our bond back after Clean My Crib which is owned by the same people as MyMoovers totally destroyed our carpets with water damage. Clean My Crib offers a bond back guarantee... and quality, experienced cleaners. I expect them to pay the amount of my bond back to me, since they're apparently so well insured and have experienced cleaners only. If they do not, it'll be court, and additional amounts for stress caused.
They need to be taken to court!
Sorry you got scammed as well.
Seriously can't believe that I fell for all their talk of professionalism and insurance. I tried to get a bond clean in good faith and not only was it not cleaned it was damaged. Just... insane.
I’m hearing you - wish I read all of this before I hired them. I dodged a bullet with My Moovers but just wasn’t quick enough with these guys.
I’m still in disbelief I trusted them
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