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Cleaner didn't show up!
Cleaner changed time 4 times prior to asking me to be at the property for an end of lease clean at 12pm.
Once I was at the property, they refused to pick up calls or responds to texts. Helpline didn't have a clue what was going on and made me wait over 30 minutes to " talk to the guys"
Pick this service if u have lots of free time to sit around waiting :)
The Job went very well and the team was professional and reached on time. It was end of lease cleaning single bedroom. Good job done. Completed on time as expected.
I’m happy with the cleaner and the job, but the customer service needs to upgrade. When I gave them a call to check, I couldn’t reach them and then sent an email and quickly got the response. Too pushi to put the review which is not great for business
Unprofessional , think before booking your cleaning services
Booked a bond cleaning service, paid deposit of $100 on the same day, but the cleaner never turned up (twice). Was told two days prior to having to vacant the property that the cleaner was sick so rebooked for the day we had to vacate. Worried about not having completing the cleaning I followed up
And was told once again that the cleaner was unavailable.
In collecting a deposit (payment) but unable to follow through with promises.
*this company does not care about the stress and headaches caused by their failure to deliver.
They...do not realise that the real estate/property manager charged me for additional rental fee for not returning the keys on time and additional charges for not returning the property in a clean condition. *they dont respond to your complaints.
Cleaning well done and everything is cleaned properly. They missed a Few spots but they cleaned after straight away - they arrived on time and finish within their time frame. Overall satisfied
Very bad service
Cancelled on 3 days in a row. Then they showed up with one person who worked till 1 am. Then demanded payment befor works were completed. Extremely unprofessional on there management/booking team. would not recommend using these guys
WORST CLEANING SERVICE I HAVE EVER USED. Quick to take your money but absolutely terrible service.
I booked an end of lease clean for $495 including oven clean and garage steam clean for my 2 bedroom apartment. Unfortunately, I had to pay additional professional cleaners to do the job properly.
1. The subcontracted cleaners that CLEAN MY CRIB sent were unaware that the clean was for the end of lease.
2. The cleaners did not have equipment to steam clean and therefore were unable to do the carpets, the tiled floors or the garage as I had requested, confirmed and PAID for. Even after they came back, these had to be done again properly by ...professionals. 3. The oven was not cleaned as requested. Range hood was still full of grease. This had to be done again properly by professionals. 4. The bathrooms was not cleaned as requested. There was still mould on the tiles and soap dish.
Worst scammer ever! Irresponsible! Big players to stuff up the customers
Contacted first time on 7may, asked for initial $110 payment to book for 13 may at 3pm. Left the key in the box in front of the unit for them to access. Then they asked for full payment straightaway few days in a row, claimed the job was done. I said let me check it first then I pay. I went there on mon to check and was shocked to see the unit was untouched at all. What a scammer. Ask for payment for not getting job done. Then rebooked for 19 may (10-11am). Cleaner came 4am in the morning, woke me up just to tell me there was no key to access t...he unit. I had to drive all the way to cabramatta early in the morning. It costed me $230 to get a locksmith to unlock and rekeys for both keys. Then rebooked again for 24 may, supposed to collect the new key at my office in padstow at 10-11am. Till now no one came. Tried to called many times from 11.30am till now 2.30pm, still no response. They said will call me back and put me on hold for long time. Then tried to call both 1300 numbers, never pick up the calls anymore, simply avoiding my calls. Worst ever, unit is uncleaned for almost 3 weeks. Biggest scammer! I hope no one else have to go through this hassle. Contact me to resolve this asap.
The worst cleaning company ever...
I chose 1* because there is no any option for a big 0. The WORST CLEANING COMPANY I have ever dealt with. They are extremely polite till they get the deposit after that is a completely disaster. They are never on time as they cancel or reschedule with unbelievable excuses or without. When they decided to show up , a young boy in early 20s came introducing himself as a professional cleaner. He literally left the house almost untouched, as i couldn't stay home to supervise him because I have a 6weeks old baby and I didn't want to keep my baby ...in a house with chemicals. He picked the things that he wanted to clean like the one of 2 fans , the stove not the oven , of course he didn't vacuum and mop the floor. About the windows and the bathroom I have no words to describe at all. He wiped the kitchen's cupboards just the areas without things. It seems was a big deal to complete his job. I called many times the company to inform them about the situation and they ignored us. When we finally talked with one of them he was really rude. Only when we said that we called a lawyer and the bank to cancel the payment, he said that he will send one guy the next morning. They said that the cleaner will come at 9ish and he show up 3pm with just a bathroom cleaning product and 2 rags. What to mention again. They charged me for "professional cleaning " 70 $ per hour and the result is to clean the house by myself. i wish there is a way to close this company for good , not to let them treat people like that anymore. I will definitely report them to FAIR TRADE. Don't trust them they are scammers
Bond clean fixup
I was called in to help a lady who had hired Clean my Crib for an end of lease clean. To be honest, I really dont know what they did as everything was pretty much untouched. Ripped her off and she had to pay another cleaner to actually cleanit!
Clean my crib was booked and deposit was taken a month prior to vacating for bond clean. Two days before the day they asked to change the time, although was inconvenient I agreed. At 450pm the day before my bond clean was due to occur I received a phone call stating that they were unable to do the bond clean and would refund the deposit. Have left me completely high and dry two days before my lease ended. NEVER RISK this incompetent company!! Now I have to loose some of my bond which looks bad on my rental history as am required to have professional cleaning on exit.
Minus 10 stars if I could.
End of Lease Clean - very easy
The team of cleaners were very efficient, they followed instructions and I was able to leave and return to check the apartment with minimum hassle. I would recommend this service.
Don’t rely on this mob!
We booked this company a week in advance for end of lease clean only to be told told at 6pm the day before that they couldn’t do it. No reason no excuse, nothing. Our $100 deposit was finally returned but after phone calls. Totally unprofessional! Can we recommend this mob!! Absolutely not!!
Scam. Never showed up and never returned deposit.
I booked and paid the $100 deposit weeks in advance. On the arrange day the cleaners never turned up and I was told that “nothing could be done”.
Never received deposit back. They will not answer my emails or calls.
Please do not use this company.
Horrendous!!! The worst “professionals” i have ever dealt with!!!
Clean my crib cancelled my appointment for an end of lease clean 5 minutes before the cleaners were supposed to meet me. they have failed to answer my calls and failed to return my deposit!!!
the only person i spoke to [Name Removed] was rude, unprofessional and quite frankly should not be employed in this role
Questions & Answers
hi. I'm still waiting for my payment of my 6 weeks bond and the cleaning I had to organise through 2 other companies, because of the damages your company made to my carpet.
Do not reply saying to send my jobID... I have. Many times. I have tried to call. I'm blocked online. Your company, CleanMyCrib, which is owned by the SAME OWNER as MyMoovers, ruined my rental carpet by being incompetent and not knowing how to clean using a steam cleaner. It was absolutely saturated. It didn't dry, and was completely ruined and smelly. The new tenants couldn't stay because it stunk so bad. My landlord has lost rent for weeks.
This is NOT my fault at all, it's your incompetent hiring practices. The total you currently owe me is $2,476 for the loss of my bond which will not be paid to me because of loss of rent and damage to the house under my care, even though I hired you in good faith, and for the additional cleaning companies I had to hire to try to undo the total lack of cleaning and damage you did to our unit. The landlord could probably sue for more, because I doubt they managed to re carpet the unit for less than that, plus the loss of rent for a few months now.
Tomorrow I'm calling the CCA. And putting in my paperwork for a small claims case. I am not afraid of airing this dirty laundry all over the internet. I have photographic evidence, witnesses, phone numbers and names.
Just so everyone knows, they change their company name, their ABN ownership and company registration OFTEN.
They called and offered me $154 'compensation' months after my initial complaints, which I said was not enough.
They say that their cleaners are policechecked but that is NOT checked by the company, or asked for. Interviews are 5 minutes over the phone then they are given an app to deal with customers on. These cleaners could literally be anyone. A good and honest cleaner, or absolute idiots like my two were, who lied about if they knew how to clean or not, or they were just lazy. I mean I asked for a bond clean and there was still heaps of dust and dirt and grime and cobwebs. Cobwebs!! In an empty house! How on earth can anyone count that as 'cleaned'. And my carpet was literally sopping wet.
The cleaners are not asked for any sort of evidence that they've had the promised 2 years experience. No reference checks, nothing.
Pay me, Clean My Crib/Ajay. You already have my details, I doubt there's more than one Nyree in your books who has been emailing you.
I’ve had a similar experience with their movers
Did the job incomplete
Left storage items in my previous rental place where I had to hand over
I was told they will move it and never called back
I had to move myself
Cost me additional 100 and few days rent as I could not hand over
I was promised compensation for the extra transport and it has been 10 days not yet paid.
Their insurance is bogus
I have claimed it and it has never been processed
I can double up on the complaint
I want to take these guys to the cleaners (pun intended)
I can count my blessing that they never showed up for scheduled appointment, only to be messed around by them with new times for next day. When they showed up two after new scheduled time I had already made other arrangements. Reading your comments I got a lucky escape. Clean and crap is definitely not a company to use.
So... it is unlikely that we'll get our bond back after Clean My Crib which is owned by the same people as MyMoovers totally destroyed our carpets with water damage. Clean My Crib offers a bond back guarantee... and quality, experienced cleaners. I expect them to pay the amount of my bond back to me, since they're apparently so well insured and have experienced cleaners only. If they do not, it'll be court, and additional amounts for stress caused.
They need to be taken to court!
Sorry you got scammed as well.
Seriously can't believe that I fell for all their talk of professionalism and insurance. I tried to get a bond clean in good faith and not only was it not cleaned it was damaged. Just... insane.
I’m hearing you - wish I read all of this before I hired them. I dodged a bullet with My Moovers but just wasn’t quick enough with these guys.
I’m still in disbelief I trusted them
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