Generally OK Clean - some areas needed touching up
Overall, the our 2 bedroom apartment was cleaned well. Two cleaners arrived on time and started cleaning within 15 minutes. They asked us what areas to focus on and we gave them some instructions. The top of the PowerPoints and door frames on some places were missed. They vacuumed and mopped although the mop was not strained properly and the floor was really wet for the floating floors. The booking process seemed smooth up until they called afterwards to make the final charge and tried to add costs that were not quoted; such as 30 minute back t...o base charges. When they realised they missed it off the quote, they didn't charge me for it. Be prepared to do some additional cleaning yourself after they've left, which all in all was not an issue, but would've been great to just be able to leave. All in all a better than average experience but not as we expected. Maybe our expectations were too high - we'll see what the real estate agent/landlord says.
Friendly, punctual, clean
Clean, tidy, friendly, thorough. I would recommended this cleaning company. Friendly staff and my apartment smelled lovely when I came back home. Paul was punctual and very friendly. Thank you
The reviewer stated that an incentive was offered for this review
Great customer service and communication.. Very pleased with cleaning and steam clean of carpet areas..Great vacate clean..would recommended.. very easy booking process too.. you will not be disappointed..thank you for job well done..
Friendly and Cooperative
Willbert is a very friendly and positive person. The service was good and he took long because he knows his job very well. I couldn't get back to the property after the finish but he really was doing well when I left him working on the property. I haven't heard of anything from the owner as yet. I Will definitely recommend the services from this company for end-lease cleaning.
The cleaners did a good job, they were polite and did everything on the list I gave them. When the company rang for payment later in the day I was told that they could only supply a generic invoice, not one that stated the carpets were cleaned(as required by the estate agent). I rang back the next day and that turned out to be incorrect. I received the invoice I needed and am now just waiting for the agent inspection, which I’m sure will be fine.
Rang me as soon as I needed them
End of lease clean. Cleaner was a bit late but everything was cleaned very well except they didnt sweep or clean the balcony. Very understanding if you have a problem.
Thanks. Great job.
- Found money and was honest - reported it to me.
- Flexible with time. Done on day intended. Follows instructions.
- Happy overall with the clean job that was done.
- Thanks so much!
End of lease clean
The cleaners that came through cleaned the place well. Minor issue with timing however the office did keep me updated on the new time and follow up for when they were on their way.
The team did a great job for my end of lease cleaning. They were quick yet thorough so I was very satisfied. I was very impressed with the results of the carpet steam cleaning and wall washing given I had been at the apartment for 3 years. Thanks team!
Very impressed with the cleaning job
The cleaners were very friendly and approached the job in a professional manner. They were tidy and seemed to do a splendid job. Will definitely use this service again. Thank you
They were late, however, I’m told this was because of an earlier customer making everything late for them. Upon arriving however, they worked hard and were courteous, getting straight to work. The clean was great and thorough. Good communication.
Very helpful during our time of need
Friendly service and completed a professional cleaning service. Steam cleaned our carpets, vaccume and mopped the floors.
Pricing is very affordable.
Arrived 1 hour late (only because of traffic). Vet happy with the service
Attention to detail, and efficient - would recommend to anyone wanting to have a small apartment cleaned well and quickly especially following the end of a lease period. Good job guys!
Great. Quick and good for price
They did a nice job. Was an end of lease clean so good result for what I needed. The only thing I would have wanted was a call from company to say what time they were arriving in advance as I was coming from another address to meet them.
Everything went smoothly
The two cleaners sent showed up on time and were easy to deal with. I will go back tomorrow to do a final inspection and report back on the results!
Questions & Answers
hi. I'm still waiting for my payment of my 6 weeks bond and the cleaning I had to organise through 2 other companies, because of the damages your company made to my carpet.
Do not reply saying to send my jobID... I have. Many times. I have tried to call. I'm blocked online. Your company, CleanMyCrib, which is owned by the SAME OWNER as MyMoovers, ruined my rental carpet by being incompetent and not knowing how to clean using a steam cleaner. It was absolutely saturated. It didn't dry, and was completely ruined and smelly. The new tenants couldn't stay because it stunk so bad. My landlord has lost rent for weeks.
This is NOT my fault at all, it's your incompetent hiring practices. The total you currently owe me is $2,476 for the loss of my bond which will not be paid to me because of loss of rent and damage to the house under my care, even though I hired you in good faith, and for the additional cleaning companies I had to hire to try to undo the total lack of cleaning and damage you did to our unit. The landlord could probably sue for more, because I doubt they managed to re carpet the unit for less than that, plus the loss of rent for a few months now.
Tomorrow I'm calling the CCA. And putting in my paperwork for a small claims case. I am not afraid of airing this dirty laundry all over the internet. I have photographic evidence, witnesses, phone numbers and names.
Just so everyone knows, they change their company name, their ABN ownership and company registration OFTEN.
They called and offered me $154 'compensation' months after my initial complaints, which I said was not enough.
They say that their cleaners are policechecked but that is NOT checked by the company, or asked for. Interviews are 5 minutes over the phone then they are given an app to deal with customers on. These cleaners could literally be anyone. A good and honest cleaner, or absolute idiots like my two were, who lied about if they knew how to clean or not, or they were just lazy. I mean I asked for a bond clean and there was still heaps of dust and dirt and grime and cobwebs. Cobwebs!! In an empty house! How on earth can anyone count that as 'cleaned'. And my carpet was literally sopping wet.
The cleaners are not asked for any sort of evidence that they've had the promised 2 years experience. No reference checks, nothing.
Pay me, Clean My Crib/Ajay. You already have my details, I doubt there's more than one Nyree in your books who has been emailing you.
I’ve had a similar experience with their movers
Did the job incomplete
Left storage items in my previous rental place where I had to hand over
I was told they will move it and never called back
I had to move myself
Cost me additional 100 and few days rent as I could not hand over
I was promised compensation for the extra transport and it has been 10 days not yet paid.
Their insurance is bogus
I have claimed it and it has never been processed
I can double up on the complaint
I want to take these guys to the cleaners (pun intended)
I can count my blessing that they never showed up for scheduled appointment, only to be messed around by them with new times for next day. When they showed up two after new scheduled time I had already made other arrangements. Reading your comments I got a lucky escape. Clean and crap is definitely not a company to use.
So... it is unlikely that we'll get our bond back after Clean My Crib which is owned by the same people as MyMoovers totally destroyed our carpets with water damage. Clean My Crib offers a bond back guarantee... and quality, experienced cleaners. I expect them to pay the amount of my bond back to me, since they're apparently so well insured and have experienced cleaners only. If they do not, it'll be court, and additional amounts for stress caused.
They need to be taken to court!
Sorry you got scammed as well.
Seriously can't believe that I fell for all their talk of professionalism and insurance. I tried to get a bond clean in good faith and not only was it not cleaned it was damaged. Just... insane.
I’m hearing you - wish I read all of this before I hired them. I dodged a bullet with My Moovers but just wasn’t quick enough with these guys.
I’m still in disbelief I trusted them
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