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Clean My Crib
3.3 from 319 reviews · View Statistics

Reviews

  • Rates and Fees
    3.4 (22)
  • Job Satisfaction
    3.6 (23)
  • Timeliness
    3.2 (24)
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Reviewer Photos & Videos

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Cleaner didn't show up!

published

Cleaner changed time 4 times prior to asking me to be at the property for an end of lease clean at 12pm.

Once I was at the property, they refused to pick up calls or responds to texts. Helpline didn't have a clue what was going on and made me wait over 30 minutes to " talk to the guys"

Pick this service if u have lots of free time to sit around waiting :)

Job Satisfaction
Timeliness
Incentivised ReviewNo

GOOD JOB

published

Cleaners were very friendly and polite. They worked on two bedroom terrace end of lease clean and carpet steam clean. Came on time and were very thorough. Would recommend. Thanks.

Rates and Fees
Job Satisfaction
Farah

FarahSydney, NSW

Great service

published

Gary was thorough, approachable a d completed a great service. Timely and efficient service. Great communication skills and easy to get along with. Everything in the apartment was left perfectly clean

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Kelly

Kelly Greater Melbourne (Inner), VIC

  • 2 reviews

Good end of lease clean

published

The cleaner was on time and did an in-house clean thoroughly.
Very happy with the service and I got my full bond back. Would definitely use again for an end of lease clean.

Rates and Fees
Job Satisfaction

Great job. In time. Very friendly.

published

Cleaners were very friendly and polite. They worked on two bedroom terrace end of lease clean and carpet steam clean. Came on time and were very thorough. Would recommend. Thanks.

Rates and Fees
Job Satisfaction
e A.

e A.South East Queensland, QLD

Unprofessional , think before booking your cleaning services

published
Rates and Fees
Job Satisfaction
Riley G.

Riley G.Sydney, NSW

  • Verified

Well done, very friendly cleaner

published

Cleaner very friendly, offered very good service. Thorough with cleaning, went above and beyond expectations. I would happily have the same cleaner over again because of his kind and pleasant demeanour and especially because of his work ethic.

Rates and Fees
Job Satisfaction

End of lease clean

published

Great job! Professional, fast and friendly. My ex-rental property is looking and smelling great. Haroom was our cleaner and he really took care of everything and even noticed areas I hadn’t seen!

Rates and Fees
Job Satisfaction

Santos

published

Santos done an end of lease cleaning on a 2 bedroom apartment and done a very good job. A very polite helpful young man he worked in well with us.

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Margaret

Margaret Greater Melbourne (Inner), VIC

Very good job.

published

Everything cleaned very well. Looked perfect, especially kitchen and bathroom. Walls were brighter and they even cleaned the outside of the entry door. Very happy with the finished job, and the cleaners were very nice too

Rates and Fees
Job Satisfaction

all fine

published

everything was well done and fine it was at 12 pm on wednesday it was three rooms they were a bit late but that's okay everything was fine steam cleaning was done

Rates and Fees
Job Satisfaction

Very bad service

published

Cancelled on 3 days in a row. Then they showed up with one person who worked till 1 am. Then demanded payment befor works were completed. Extremely unprofessional on there management/booking team. would not recommend using these guys

Rates and Fees
Timeliness
Incentivised ReviewNo
Rosemary W.

Rosemary W.Perth, WA

Vacate clean 12 Sherwood Court Armadale 6112

published

I am really impressed by the fantastic work your cleaners have done. Everything is sparkling clean. John was really friendly and positive. Also Ali with the carpets. Fantastic job done.

Rates and Fees
Job Satisfaction
Hay

HaySydney, NSW

Stellar work!

published

Very clean- the real estate was satisfied. Thanks very much for job well done. I didn’t meet them in person but inspected the property afterwards myself and there was not a spec of dusk!

Rates and Fees
Job Satisfaction
Meet S.

Meet S.Greater Melbourne (Inner), VIC

  • Verified

End of Lease Clean Done Well

published

I hired Clean My Crib to clean my 2 Bedroom Apartment! The job was done very well and I received my entire bond amount back! The cleaners also did the job very well.
Pretty satisfied.

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Questions & Answers

Nyree

Nyreeasked

hi. I'm still waiting for my payment of my 6 weeks bond and the cleaning I had to organise through 2 other companies, because of the damages your company made to my carpet.

Do not reply saying to send my jobID... I have. Many times. I have tried to call. I'm blocked online. Your company, CleanMyCrib, which is owned by the SAME OWNER as MyMoovers, ruined my rental carpet by being incompetent and not knowing how to clean using a steam cleaner. It was absolutely saturated. It didn't dry, and was completely ruined and smelly. The new tenants couldn't stay because it stunk so bad. My landlord has lost rent for weeks.

This is NOT my fault at all, it's your incompetent hiring practices. The total you currently owe me is $2,476 for the loss of my bond which will not be paid to me because of loss of rent and damage to the house under my care, even though I hired you in good faith, and for the additional cleaning companies I had to hire to try to undo the total lack of cleaning and damage you did to our unit. The landlord could probably sue for more, because I doubt they managed to re carpet the unit for less than that, plus the loss of rent for a few months now.

Tomorrow I'm calling the CCA. And putting in my paperwork for a small claims case. I am not afraid of airing this dirty laundry all over the internet. I have photographic evidence, witnesses, phone numbers and names.

Just so everyone knows, they change their company name, their ABN ownership and company registration OFTEN.

They called and offered me $154 'compensation' months after my initial complaints, which I said was not enough.

They say that their cleaners are policechecked but that is NOT checked by the company, or asked for. Interviews are 5 minutes over the phone then they are given an app to deal with customers on. These cleaners could literally be anyone. A good and honest cleaner, or absolute idiots like my two were, who lied about if they knew how to clean or not, or they were just lazy. I mean I asked for a bond clean and there was still heaps of dust and dirt and grime and cobwebs. Cobwebs!! In an empty house! How on earth can anyone count that as 'cleaned'. And my carpet was literally sopping wet.

The cleaners are not asked for any sort of evidence that they've had the promised 2 years experience. No reference checks, nothing.

Pay me, Clean My Crib/Ajay. You already have my details, I doubt there's more than one Nyree in your books who has been emailing you.

2 answers
Roger Q.
Roger Q.

I’ve had a similar experience with their movers

Did the job incomplete
Left storage items in my previous rental place where I had to hand over
I was told they will move it and never called back
I had to move myself
Cost me additional 100 and few days rent as I could not hand over
I was promised compensation for the extra transport and it has been 10 days not yet paid.

Their insurance is bogus
I have claimed it and it has never been processed
I can double up on the complaint
I want to take these guys to the cleaners (pun intended)

Vivienne K.
Vivienne K.

I can count my blessing that they never showed up for scheduled appointment, only to be messed around by them with new times for next day. When they showed up two after new scheduled time I had already made other arrangements. Reading your comments I got a lucky escape. Clean and crap is definitely not a company to use.

Nyree

Nyreeasked

So... it is unlikely that we'll get our bond back after Clean My Crib which is owned by the same people as MyMoovers totally destroyed our carpets with water damage. Clean My Crib offers a bond back guarantee... and quality, experienced cleaners. I expect them to pay the amount of my bond back to me, since they're apparently so well insured and have experienced cleaners only. If they do not, it'll be court, and additional amounts for stress caused.

3 answers
lizzysdelight
lizzysdelight

They need to be taken to court!
Sorry you got scammed as well.

Nyree
Nyree

Seriously can't believe that I fell for all their talk of professionalism and insurance. I tried to get a bond clean in good faith and not only was it not cleaned it was damaged. Just... insane.

APollard
APollard

I’m hearing you - wish I read all of this before I hired them. I dodged a bullet with My Moovers but just wasn’t quick enough with these guys.
I’m still in disbelief I trusted them

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