Avoid Clear Credit solutions
I was referred to Clear Credit by my mortgage broker in June 2018 when I paid the full fee for their service and was assigned an account manager called Dan. Since that time I have been contacting Clear Credit regularly to receive an update on my account. Almost all of my emails have gone unanswered. I requested a refund of fees in January 2019. After again receiving no response I emailed again in April 2019. My account manager responded stating he had been on annual leave. My response to his email has again gone unanswered and today I have agai...n requested a refund of my fees. My experience with Clear Credit has been incredibly negative and disheartening. I expect to lose all fees I paid to them for little to no service. I would advise anyone needing assistance to avoid Clear Credit.
Not very happy
This company initially asked for the full payment and promised that if the credit can not be clear, they will offer full refund. It has been almost 4 months now, very updated us and never followed up, hardly reached out no respond, we can not wait for years and years to clear the default. It was my mistake to go with this company from the start as it is the cheapest one.
I’ve called to follow up and emailed. Received nothing back and haven’t been able to speak to my case manager. Took my money and have barely been in contact since. Really disappointed with this service. Each time I call they say we will contact you or email you and they have not followed through! A lot of money to pay for this service. Initial conversation said I would be taken through step by step and I’ve received nothing!
I hope they are as great and get things sorted as fast as you all say, I am a new customer and really nervous about this.
So far getting in contact has been difficult but fingers crossed.
After 5 months I'm still waiting.
I'm chasing them up as they don't return calls or emails.
Very quick to take my money though.
Not professional at all
Not available when info is needed or to know the progress of the case, paid default not removed.
Email has been send to enquire abt reimbursement which is part of their policy if case is unsuccessful.
Looks like a total rip off, despite several calls and emails no acknowledgement for the past 2 weeks.
Be prepared to do the work yourself
I was sold on all the great WORK they will do for me, instead I have done all the running around. My fault however I should have asked more questions, they are very quick to get your money and start. Quick out the gate but sadly they are not proving to be good stayers, you will need to chase them up as they do not have a system that allows you to monitor progress. I'm yet to see the results for my money but still live in hope, I think they need to realise the bad situations people are in and be more vigilant on keeping you up to date. As this is a progress statement I will come back to comment when and if I get a result. Good luck to all who have been wronged by the credit reference companies!!
No Response even after numerous calls and emails
They got me on board very quick and were very professional till I paid them with the fee. My case has been with them since March 2016 and still not resolved. I have called numerous times and emailed the responsible person but no REPLY. Going to lodge a formal complaint against them.
(Updated) refund received.
After about a year, I received a full refund after they could not get my default cleared by the court.
Questions & Answers
Hi my name is kirri I was wondering if you can help me wipe my credit check
Can you please clear my credit check
I would like my current Credit Score rating sent to me to start the new year by getting my personal financial position into a healthier state.
My business went into receivership a few years ago, and although I am back in the workforce and doing well, I would like to work towards a clean credit score.
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