Reviewer Photos & Videos
All charge no responsibility
This is what could be the customers fault
Clear to Work is not required to provide a refund for:
Selection of the wrong check type and/or check reason.
Data entry errors made by the applicant when entering their details into the application form or the document verification service.
Not providing the necessary or correct ID as per the minimum ID requirements, including not providing a self-captured photo. Click here to view the ID requirements.
Not being able to provide .jpg or .png images of identification documents....Lack of detail provided by the applicant when providing details for the application for a criminal history check. False/incorrect information provided in the application for a criminal history check. Not thoroughly completing the online application process.
Robbers Hopeless Don't Use
This company is hopeless takes your money and then can not contact them or finish the application. No police check but now less my money. Please stay away how can a company like this trade in Australia
Worst company ever
Whoever is reading this review,,,please do not ever use clear to work for any type of checks,,I will share my experience,I submitted my police check on 28/02/22 which was submitted to police on 14/03/22 ,and I literally forgot about this ,Today is 01/05/22 and I haven’t received it ,,and they even refused to return my money by showing their policies …Please get together and report this company to appropriate department.
Do NOT use this company
There is a reason they ask for money upfront BEFORE you give information about a police check. They are misleading in that you have to give so much information. Private security details included. They will not refund if you do not have all ID components-passport ,drivers licence, medicare card, visa card etc. Even with spending so much time uploading documents they end with telling you it can take up to 15 DAYS!!!! to receive document. What good is that when applying for a job.!!
This organisation seems like a good find at first - cheap and fast turn around. I did the Responsible Service of Alcohol certificate, I got one question wrong in the final assessment three times and they failed me. I had to pay another $109 to do the entire thing again. I wrote in and complained and still haven't heard back. Really upset about this, I would stay away from them. They are clearly not into helping people but to make a profit from people by making you pay twice.
Very bad service
Very bad service one of the worst company to deal with they will give lots of excuses but no result still waiting for my police clearance nearly two months now my wife got it in one week from different company.please don’t waste your money I don’t know maybe fraud very disappointed
I use clear to work for police check(AFP) process take 18 day! Still I am waiting for my letter! On the way , definitely no recommend to everyone, because one week take results from AFP and it’s normal but results will send to Clear work after than send it you by clear work with slowest post way so if you need ASAP straight way use AFP website and don’t waste your time with $37 extra payment!! Really disappointed
Site wouldn't allow to enter basic address
Site wouldn't allow me to enter basic addresses. Which means that while its cheap, its a complete waste of time. Not sure whether I will get a refund either, so also potential waste of money.
Don't use this company
*Update 2* 24/03/2022 I set up a dispute with the bank and received a refund today. I have had no response from the company. The ACCC has acknowledged my report and I have forwarded it to consumer protection WA as well. I got my police check through National Crime Check who I would highly recommend. It took 48 hours and was a very easy process. Do not give your money or details to Clear to Work - they are the worst company I've ever had to deal with.
*Update* I asked for a refund and they said because I left a bad review they have forwarded i...t to the CEO who will advise what to do. I have attached the screenshot. I believe this is a thinly veiled threat that they will not give me a refund because of this review. I will be contacting my bank today and consumer affairs. I have never had to jump through so many hoops for a police check. It is usually so fast and easy. They wanted a detailed explanation of why I needed a check - but didn't indicate this on the website. They keep asking for more photos because there was an 'error'. Then I couldn't even re-upload my images. I didn't even get an email that there was an error. I sent an email asking for this to be rectified immediately and got a standard answer of "they have no control over the timeline" and "an automatic email is sent when there is an error" which isn't true. Their website says it is fast but this is the slowest service I have ever used. Pay a few extra dollars and go to a more professional company.
Never again will I use this Company
2 months later, still no Police Check, lost the job I was aiming to get. They would not reply to my emails. They kept asking for clearer images every week. Not good. I have contacted another Police Check agency and got a Police Check within 2 days.
run away from this company
Never received any email regarding re-submit a new documents. I only realize the need to resubmit document when I login and check my application progress. However, the page just stop at stage 4 and won't allow me to move on. Shoot 2 emails to them but not a single reply from their side. Spend the money and didn't get what they promise for. Scam.
Other companies previous employers have used have had a couple of hours turn around, after 3 days with these clowns still no joy. Had to resubmit picture of my bank card the word debit must be clearly visible. My bank puts it on the card in tiny letters and you only want low quality pictures so you figure it out. Never in all my applications have I ever had to provide so many pieces of ID. This site is a SCAM, avoid. If the company hadn't been hounding me for the police check I would have researched these jokers and found what most have experienced their complete ineptitude. AVOID THESE SCAM ARTISTS
Do not use this company! Run away! Is a fraud!
They catch your attention because of the competitive price they offer, BUT IT IS A LIE. They take your money at the very beginning. Then, it´s impossible to upload the documents, a real nightmare. Finally, you find yourself with AU$41 less in your bank account and with NO certificate. The refund policy this company Clear to Work has, is impossible, they make it hard for the customer and they won´t pay you back even if you didn´t get the service for which you have payed for. I got exhausted trying and trying once and over again for days. I sent...and email complaining about the nasty service, I got an answer by email ( they don't have a contact customer service, you can´t talk to anyone) but it was absolutely useless. I was urged to get my national police check for work, so I decided to find another company and pay for the fee again. It is not fair, they abuse people with this impersonal service, they take advantage of the need we have to be compliant with our jobs. They keep playing you till you are so tired and drained, that you just move on with other company, but they keep your money. I have a tight budget, and now I have to pay again, this is so unfair! Thieves! fraud! rip off!
not good for those born outside of australia
the site takes your money first of all, before you even begin the application process. the site, after paying money, then could not verify any of my ID documents; qld driving license, british passport, australian medicare card. i tried calling but they only deal with customers via email. i needed the check back asap and thats what they say they do, but they dont.
complete waste of time
The course takes many hours to complete but if you get anything wrong in the final assessment, they deem you incompetent to be able to do the course even though it says you get three attempts on the final assessment. You then cannot complete the course and are not allowed to redo it, complete waste of time.
Questions & Answers
Is it against rsa laws to borrow money off a customer if you work in a club
Clear to Work does not recognise this platform for your learning and development, please contact student support by email for assistance....firstname.lastname@example.org We look forward to hearing from you. CTW team
What is the correct steps to question 2 on final assessment. $60 put in machine but only credited $20
DO NOT USE THIS COMPANY THEY ARE THEY ONLY COMPANY WHO DEMAND UP FROUNT PAYMENT AND THEN YOU CAN NOT COPLETE THE PAPERWORK AND THEY CAN NOT BE CONTYACTED. I HAVE LODGED A CLAIM WITH MY CREDIT CARD SU...PPLIER TO REJECT THE PAYMENTY, AGAIN PLEASE DO NOT USED THIS COPANY THEY ARE NO GOOD AND TAKE PEOPLES MONEY WITH OUT PROVIDING ANY THING.
Clear to Work does not recognise this platform for your learning and development, please contact student support by email for assistance. email@example.com...We look forward to hearing from you. CTW team
I am unable to locate a user account under Mussoboy, please contact student support so we can locate you within our systems and provide assistance. firstname.lastname@example.org ...CONTACT US https://cleartowork.com.au/contact/ To ensure your request is sent to the appropriate person and for record-keeping purposes, all help and enquiries are by email only. Clear to Work strives to provide the best online customer experience possible. We want our customers to feel confident that they will receive timely, attentive, and solutions-based online customer service. Emails are responded to within 1 business day from the time received. Hours : Monday – Friday | 9:00am – 4:00pm Brisbane time Our website clearly outlines the enrolment process: How Does it Work? Click Start Now button, enter your details, and proceed to the payment page and pay. After payment, you have immediate access to your My Courses. Click on the name of the course to start. No need to wait for an email with log in details. We look forward to hearing from you. Clear to Work team
What is the purpose of mandatory liquor signage for businesses in NSW?
A. to advise customers of the rules or restrictions in place for that business
B. to inform staff about the possible penalties they could face if they break the law
C. as a tool for staff to use (point to) when refusing service or enforcing time outs
D. to take the responsibility of minimising harm away from the business
E. to provide customers with a breakdown of all alcoholic beverages on sale on the premises
A.C are the answer
Get an answer from our members and Clear to Work representatives
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