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This company is racist and communication is very poor
The assessor emailed me and cancelled my course advising me that my English is not satisfactory. The assessor did not even call me to speak to me by phone. He would have found that my English is fine as I was born in Sydney. Just because my surname is not Anglo doesn't mean my English is poor.
Do not use this racist company. It is a total waste of time. They are truly unprofessional.
But your better off going to the post office saves all the hassle. It’s cheap but I paid pretty much the same as the post office would just to use different apps to complete it and you don’t get your money back if you change your mind which is lame. Go post office.
Review collected in partnership with Clear to Work
So frustrating doing my NSW RSA
The assessments have questions in them that aren't answered in the course content, if you get one of the multiple choice answers wrong, you have to do the entire assessment all over again. sometimes one question requires you to re arrange 7 categories so its a nightmare. At this point you're probably thinking, why don't you just google the answers? Well as it turns out a lot of their information is outdated or just straight up incorrect. Took me a solid few days to finish the course in between doing other stuff and redoing each assessment 5 times. Worst experience I've had with doing an RSA
You get what you pay for
I put in national police check which is priced at $41 dollars. It has been over 3 weeks and still no police check! Do not bother to go with this company. The upload of information was tedious and difficult much more than required by other companies. Don't be a cheapskate like me and pay a few dollars extra. Don't say I didn't warn you.
Most terrible place to apply for FPC
Applied for Federal Police Check, Sent multiple time documents for 100 points check, and they keep sending Automated email stating Incorrect Document supplied. Customer Service Assistance phone number on website keep stating to contact via email and you get same response via automated reply, very frustrated.
very cumbersome and they require so much more than any post office or police station needs. Seemed like a 400 point check rather than 100 and seriously why do they need a copy of your ATM card or medicare card when they have your Passport and Drivers Licence?. Had I not had to pay before starting the application, Id have paid a bit more for a better service. I became concerned after having to upload copies of 4 documents - this is not required on other sites. I imagine paying upfront locks you into this terrible service, which is a strategic mo...ve by the company. Ive used CV Check in the past and it was 100% easier. There are also no guartantees your personal information does not leave them, but you dont know that either until you hit sign and submit. By then they have your money, so you simply assume the position or lose your money.
Site not fit for purpose for an aged person
I found this site incredibly unhelpfull.You can only reach them by email.I went to another site and spoke ON THE PHONE to a wonderfully helpful lady who listened to my problem and said there was a way around my problem.Within 2 hrs I had my certificate.I made a massive and expensive mistake choosing this provider.If you have o problem beware.
WORST police check ever the telephone number provided only tells you to go on the FAQ to find the answer yourself, doesn't issue a refund if they dont tell you why the ID is denied, although it is a true ID of yourself, no assistance when you can't find the answer.
AVOID AT ALL COST..!!! DO NOT USE CLEAR TO WORK
Misrepresentation of course
I took the SITXFSA001, SITXFSA002 which were requirement of the FSS certification as per their website. However they would not issue the NSW FSS because apparently there were additional units I had to take. There was no warning about this on their website when I enrolled.
I am happy to pay the difference to take the correct course. However the admin staff asked me to reenrol and pay the full price for the second course which I have already completed most of the units. Surely the ombudsman and fair trading need to look into this. This has been such a tough year for hospitality workers. We don’t need a training agency to take advantage of us like this.
Dont choose this for rsa
Pay up front did the course took about 5 hrs, passed then they want you to act out in videos WTH. What a waste of time and money. Chose another course took about an hour and payed after I passed course. Stay away.
Terrible service Clear Work
Don’t used this you will regret.I pay $79dollars double paid at the same day I ask for refund I have my ref, and my invoices no refund happened send u
Only RSA online course I have ever been asked to do video record of myself.After already doing all assessments , but take money and offer no refund , should display video record is necessary, so people are aware
Should’ve gone with another company
I requested this police check on October 3rd. Verifying my documents seems never ending, every time I log in they ask me to resubmit something, I’m then told it’s satisfactory and my check is pending approval until the next day I log in and they want me to resubmit another one. Today was the final straw, it’s asked me to resubmit my Medicare card and won’t even let me do it. If I don’t get a response in the next 48 hours I’m going to take this to the ombudsman. This is ridiculous and no way to run a business.
absolutely frustrated beyond belief. Applied and paid for a police check three weeks ago. Everytime I check they want birth certificate resubmitted, have done so at least 6 times now and also marriage certificate to prove identity correct. Want a refund. worst service ever. Need for new job. Very unhappy and can't even speak to anyone over the phone have to email. Will be in touch with ombudsman if do not get a refund
doing fake advertisement to attract clients. Absolute waste of time and money
never respond to their queries and have no respect to customers
Better to keep away from them and go to better ones
I applied to do a food handlers certification however they did not make it clear there was a practical component and subsequently I was able to complete practical requirement due to the Covid19 lockdowns. Clear to work told me that I would need to organise my own practical component and listed suggestions, however all the suggestions are volunteer organisation that are not taking any new volunteers. Therefore it is impossible to complete the certification. The refused to refund me. Do not recommend this company. Get your food handlers certification through a better company.
I spent money and got no certificate
Wasted my time and money
I applied for two different courses which cost $599.
During the online interview a tutor I will not name was misogynistic, demeaning and disrespectful.
Seeing that I am a young woman on the video call, he talked down to me and when I couldn’t understand a concept he said would explain in terms I can understand and asked me to imagine I was going shopping with some girlfriends for high heels, and during another interview I misunderstood something and was trying to explain how I heard what he said he cut me off while I was talking and retorted NO...
Charged me before they even commenced the application process
They charged me before they even commenced the application process. Absolute rip off and they do not refund your money. Not worth using these guys to save an extra few bucks.
Applied for extension of visitor visa and it required the AFP with 100 points with Australian ID and paper work but I don’t have it due to citizen of other country as I am just in Australia for visiting to my family and stuck because of COVID-19.
I also provide sub-sequent documents to make 100 points for AFP but still they asking for Australian ID and documents to verify. Try to avoid it with this company as y start business with incompetent knowledge and service.
Not happy with the application process
If a company asked for payment at the beginning of the application, even before the name and address details of the applicant, you have reasons to worry! I understand they need my ID, I am happy to give them either an Australian passport or Driving licence over the online/internet but not my passport, driving licence, medicare and bank card!! That's why they took the payment first so you can't turn around. I hate when people tricked me!
wasting my time
I totally forgot about my police certificate check it was submitted last March 03,2020. I haven't received it through my mail. Now that I needed it hard for to contact them all about answering machine...….
First rule of studying online means if the course website provides a contact phone number for a person you can talk to, get clear answers from and not be talked into a decision, direction or purchase. And checking if the course cost is relative to similar courses. If the cost is half, this should be a red flag for you. Clear To Work offers no phone number and is cheap. This is all you need to know, do not use them and simply move on to the next choice of provider.
Otherwise look at all the positive reviews, they are too perfect, they are tex...
just a notice
Do Not Use This Company! The below reviews are fake ! Look at their Facebook comments for real reviews! double price than AFP put t&c to ensure cannot get refund for them doing noting.
Do Not Use This Company! The below reviews are FAKE! Look at their Facebook comments for real reviews!
Do not use this company! They ask to take your money first, then their system will stop working after they have taken your money but before you upload your documents. Then you will never see your money or your police report again! Please look at the Facebook
Comments that people have written. They are real!! These reviews are Fake!!
I have been asking for my money back and nothing!
The phone number is not real. This is a scam!!!
Don't ever use these guy's, scammers.
They get you in and quickly take you to payment, then T&C, completed the course and no certificate.
I approached them many times for my certificate. Very arrogant, now have to go to consumer protection to get my money back, I got scammed.
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