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Clear to Work (page 2 of 10)
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not good for those born outside of australia
the site takes your money first of all, before you even begin the application process. the site, after paying money, then could not verify any of my ID documents; qld driving license, british passport, australian medicare card. i tried calling but they only deal with customers via email. i needed the check back asap and thats what they say they do, but they dont.
- 2 reviews
Well structured, easy to navigate
I completed my RSA and found the lessons and accompanying videos excellent. Got my Certificate just a few days after submitting final assessment. I’ve read some of the gripes people have. If you can’t demonstrate competence, you should not be approved! It was a bit tricky uploading ID with the size limit - suggest the max size be increased. Also I had to pay $5 to extend my course because I didn’t finish it in a set time (although I was unaware of the time limit). On the plus side, it did give me a hurry on to finish the course. I would recommend this website if other courses are as well set out as this one,
complete waste of time
The course takes many hours to complete but if you get anything wrong in the final assessment, they deem you incompetent to be able to do the course even though it says you get three attempts on the final assessment. You then cannot complete the course and are not allowed to redo it, complete waste of time.
Hello Kushagrazaveri,
We appreciate your feedback.
...
DO NOT USE
DO NOT USE THIS SERVICE.
First thing they made me PAY then gave me absolutely nothing. You can’t upload the evidence they require, because they have to be jpg or 2md or less. I managed to resize the documents everything was approved. Fast forward 19 Days later they are still processing. They have no phone number so I emailed they’re customer info line, and every time I got the same automated reply. They just want your money and then kick you out the door.. Terrible that I wasted 19 day for this scammers.
Hello
thanks for your email
i can see we contacted you on the 28.10.2021 to advise you we were unable to process your check due to your check reason. we then emailed you again on the 04.11.2021 regard...
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To slow to much time wasting
I went to site filled in form and first thing is the wanted money. They were very efficient at getting paid. Then I was asked for documents in jpg of 2mb or less. I struggled to get these as my phone takes better quality pics and I couldn’t resize as I’m not that techy. Then submitted heard nothing for few days checked on site they had decided the pic of licence didn’t match my pic so I had to then take another pic which I did. This still wasn’t good enough I discovered after waiting another 2 days then I was able to submit again and it seems t...
Read moreo be accepted but now there is a problem with my passport photo so another delay. I have requested a refund I’m not wasting anymore of my time with these scammers. My son did an application with another provider and had his result in 48 hrs. Do not use this company you have been warned. They are posting the positive reviews themselves on my opinion.Hello
thank you for getting in touch. Please be aware that Product review does not allow companies to post reviews about themselves, so our good reviews are genuine.
Patrick. i cannot see where you ha...
Worst website ever
Extremely difficult to use, relies on pictures that end up being poor quality as you need to take them on a phone or webcam, site crashed multiple times trying to load data, data boxes poorly sized making it difficult to actually see what data you have typed. Thankfully i only need to use once.
Helpful
Kevin has been very helpful and replied back straight away to every questions I had, also tried to speed up the process of my application, so thank you Kevin for your help, really appreciated your help
Hi William,
We appreciate you taking the time to share your experience and thoughtful feedback. We are happy to hear your experience with Clear to Work and our team was a positive one. On behalf of...
Read more Kevin, you are most welcome and it was our pleasure.Never use this Service !!!-1000 ratings for service
Never use this service . Unhelpful customer support which is probably managed by 1 person . They have no tracking of post for an important document like Federal police check . you are lucky if you receive them .Same copy pasted responses for all query the follow the motto " Wait till it arrives and if it still dint arrive, wait more till you are fed up and reapply with a proper service " Thanks guys for messing up the government deadline for us !!!
Hello
i can see you have spoken to our team regarding your AFP check
we have advised you it was sent via post on the 21.09.2021. we advised the check is coming from QLD to yourself and to allow for de...
- Verified
Police check took ages
Hi give me what I paid for I have some spent conviction but why we wait 9 weeks to get my police check for work.
Sagar Khatiwada
[Contact Details Removed] This is UNREAL.
Hello
thanks for getting in touch
i cannot see that you have contacted clear to work regarding the status of your check. Please be aware that you have ID denied on your application and your check has ...
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warning to future customers
took my money in which I created a account pay .then can't login to start RSA course.
have emailed them and don't get a reply have tried to phone them and answer phone recording says they do not help over the phone and directed me back to emailing them in which I already have and have had no reply.
Warning to other customer don't pay up front . use another online service where you pay once completed .
Hi Lottie,
We appreciate your feedback.
...
First and the last time I am using this
Very hard to contact. Almost like the online scammers. When we call always go to a mail box saying it is full. I needed to get an urgent police report done. But they only e-mail. But without clear instructions.
Post office is much better. Very strait forward and no hanky panky. This is a real joke.
Hello
thankyou for getting in touch with us
If you can please provide your name and email linked to your account so we may assist you further with your feedback
Poor customer service
Received my National Police Clearence but the wording on it was wrong. It said purpose of work Bus Driver beacuse on the form it asked what my primary job will be. That isn't acceptable for Accreditation & Licencing here in South Australia so I had to send an email to Clear to Work requesting they charge the wording from Bus Driver to Licensing & Accreditation but they refused saying it was against the law & i had to apply again. Meanwhile I can't drive & my livehood is being affected. Its the same certificate nothing has changed but its like...
Read more emailing a brick wall. Ive applied again through another provider.& now have to wait to start working again. Be careful what information you provide with this mob because if it wrong they wont do anything to help.Hello Ben
Thanks for getting in touch
i can see you have been in contact with our police check department regarding your check. They are correct in advising it is against the law to make any changes t...
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ABSOLUTE JOKE !!!!!
This guys or probably a guy, no number no address, not even a last name in email responses... I lost $500 and 15 days that I was working on the training... they say I unsatisfactory, I need to find some other place.... R u serious ???? who wouldn't pass a test like this? answers are there ......
Worst Service- Will never use again. Cannot contact for a refund?
Hi Your Queensland number is full and cannot take any messages.
I had issues with uploading my documents and had to send you 16 emails in total.
My check was submitted by you on the 21/06 I still do not have my Police check.
Please contact me ASAP invoice number 130596
Hello Daniel
thanks for your contact
Please be aware that we are currently in lock down in Brisbane and working remotely. ...
- 2 reviews
- 1 like
- Verified
thank you
Seemless, i found it easy. Applying for work at the moment, need this doc for certain jobs, you were quick and easy to do. will recommend your service. Thank you.
Review collected in partnership with Clear to Work
- 9 reviews
- 3 likes
This company is racist and communication is very poor
The assessor emailed me and cancelled my course advising me that my English is not satisfactory. The assessor did not even call me to speak to me by phone. He would have found that my English is fine as I was born in Sydney. Just because my surname is not Anglo doesn't mean my English is poor.
Do not use this racist company. It is a total waste of time. They are truly unprofessional.
Excellent customer service
The customer service was absolutely amazing and I had a great support for the staff. I got stuck submitting the photos, and I received quick response from the staff and they solved my problems. Thank very much for your support.
Thank you Fartun, we appreciate your kind feedback and we are glad that we were able to assist you with your application. We hope that you consider us again for any future checks.
- Verified
It’s lame
But your better off going to the post office saves all the hassle. It’s cheap but I paid pretty much the same as the post office would just to use different apps to complete it and you don’t get your money back if you change your mind which is lame. Go post office.
Hi Litliegh
We appreciate that you have taken the time to share your experience with our service. We are approved by both the Australian Criminal Intelligence Commission and the Australian Federal Pol...
Review collected in partnership with Clear to Work
- Verified
My experience
Great and easy to use, quick results.
Will use them again,
I will encourage all of my staff to use the site.
Other sites focus too much on dotting every single I and crossing every single "tee"
They wanted me to change my birth certificate, not happening
Thank you for taking the time to share your experience using our police check service, we really appreciate it and we hope you consider us for any future police checks.
Review collected in partnership with Clear to Work
- Verified
Fast service
Great n fast service I applied two times and got result very fast which us great as we need it some time in emergency. I prefer to apply from here again.
Review collected in partnership with Clear to Work
- Verified
Super quick results.
Had dramas taking and uploading pictures for ID as I am not real tech savy but results ultra fast. Received police check day after applying. Cheaper than others too. Thank you.
Thank you for your feedback Rhonda, we are glad to hear that we were happy with your experience using Clear to Work.
Review collected in partnership with Clear to Work
- Verified
Easy and quick response.
Got my National Police Check and I had it the day after I filled all my information out. It was a quick and easy process. I would recommend it to everybody who wants to get it.
Thank you David for your feedback and for recommending us! We appreciate that you took the time to share your experience using Clear to Work.
Review collected in partnership with Clear to Work
- 5 reviews
- 3 likes
- Verified
So easy and so fast
A straightforward process, and cheap in comparison to other sites. I received my Check in a matter of hours. The 100 points required was easy to achieve - all in all a very positive experience.
Thank you Suesh for your feedback. We appreciate that you took the time to share your experience using Clear to Work.
Review collected in partnership with Clear to Work
- 2 reviews
- 2 likes
So frustrating doing my NSW RSA
The assessments have questions in them that aren't answered in the course content, if you get one of the multiple choice answers wrong, you have to do the entire assessment all over again. sometimes one question requires you to re arrange 7 categories so its a nightmare. At this point you're probably thinking, why don't you just google the answers? Well as it turns out a lot of their information is outdated or just straight up incorrect. Took me a solid few days to finish the course in between doing other stuff and redoing each assessment 5 times. Worst experience I've had with doing an RSA
Hi Axel
Thank you for taking the time to share your experience using Clear to Work, we are sorry to hear that you have been unsatisfied with your online course. ...
Read more Liquor & Gaming NSW recently updated SITHFAB002 (RSA) online unit, the course you are currently completing is the most up to date version. Clear to Work is compliant with ASQA and Liquor & Gaming NSW completion requirements. The answer order shuffles each time you resubmit to ensure students are answering based on clear understanding of the information, not by process of elimination. Kindly note NSW RSA course completion requirements and how the assessments work are outlined on our website prior to purchase. https://cleartowork.com.au/nsw-rsa-online/ Assessment Multiple choice questions The course is broken down into small, manageable sections designed to improve your learning. At the end of each section is a multiple-choice quiz. Assessment for this course comprises online quizzes and case studies. You are required to get all the questions in a section before moving to the next section. You will be given feedback on questions you answered incorrectly. If you answer any questions incorrectly (yes, even one!), you will be returned to the beginning of the assessment to attempt ALL the questions for that section again. You can review the learning materials during the assessment. You can take the test as many times as you need.You get what you pay for
I put in national police check which is priced at $41 dollars. It has been over 3 weeks and still no police check! Do not bother to go with this company. The upload of information was tedious and difficult much more than required by other companies. Don't be a cheapskate like me and pay a few dollars extra. Don't say I didn't warn you.
Hello DIna
We are sorry to hear that you were disappointed with your experience using Clear to Work.
...
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Hi Kez,
Read morericky and are looking into more user-friendly alternatives.On behalf of the Clear to Work team...thank you so much for your kind feedback and for taking the time to share your experience. We appreciate the 2MB file allowance for ID submission can be t...