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Clear to Work (page 3 of 10)
Comprehensive, excellent customer service
Completed an online RSA course.The course itself was informative and comprehensive, with better questions than other courses. Customer service was excellent, with all issues dealt with quickly and effectively with no back and forth required.
- Verified
Functionality was faulty
when uploading photos of my ID i would select 'continue' and a box came up "are you sure you want to delete this photo". You select no and and goes back to the 'continue' option. After trying to select 'continue' multiple times you still get the 'are you sure you want to delete this photo' box come up.
It wasnt until you selected 'back' on the top of your internet browser and went back to your 'home page' and continued your check that it came up as the photo was successfully uploaded. Sometimes pressing back logged me out and i would have to log back in.
This happened with all forms of photo ID front and back. So very time consuming.
Thank you for providing feedback on your experience using our service Ashleigh. We were notified by some of our customers of this issue late last week and this has now been rectified. We appreciate y...
Read moreour feedback, by letting us know of these small errors we are able to continually improve our service for others.Review collected in partnership with Clear to Work
- 2 reviews
- 2 likes
- Verified
Wow!!! Super quick
was super quick took 4 hours to receive report. very impressed!!! The uploading of documents was a bit of a pain but I guess they need all that information to process it.
Thank you Maria, we are very glad to hear that you were impressed by our service. As an online service for police checks we do require a set amount of information from applicants to prove their ident...
Read moreity and to ensure the validity of police check results. These requirements are set by the Australian Criminal Intelligence Commission and are the same for other online police checking services. We appreciate that you took the time to review our services.Review collected in partnership with Clear to Work
Needs work
Asked for assistance and got none, so it would seem the digital assistant was not working
Why do you need to photograph the back of a passport!
Tried to put in a number for Medicare card and the window was just blank had to go to another card.
Thank you for your feedback Brett, we appreciate that you took the time to review our service. Our virtual assistant can answer common questions about the police check process, however, if you require...
Read more assistance with your application it is best to email our customer service team at info@cleartowork.com.au. When uploading passport photos the system directs applicants to upload an image of the details page of the passport, then asks to upload change of name documentation if applicable. If this is not applicable applicants are directed to upload the front of the passport again.Find out how Clear to Work compares to other Services
Know better, choose better.
- Verified
Fast process for criminal history check
The whole process is clear and professional. The respond is really quick. The whole process is super quick and got the result at the same day. Perfect service highly recommend
Thank you Haiyu for your kind feedback, we are very pleased to hear that you were satisfied with our service
Review collected in partnership with Clear to Work
- Verified
Review
I requested the police check from clear to work one day and received the update the next day. I didn't think it would be so quick.
Was great promt and easy to follow.
Thank you for taking the time to review our service Susana, we are very glad to hear that you were satisfied with your experience.
Review collected in partnership with Clear to Work
- Verified
Fabulous service
Result received within hours. I have used clear to work for the last 3 years, and they have always provided an efficient service. I recommend using them for your police checks.
Thank you for your kind feedback Beth, we really appreciate that you took the time to share your experience using Clear to Work
Review collected in partnership with Clear to Work
- Verified
Hardest one I've done.
Sorry I personally found it hard and I maybe should have used the police check from last time.? Just the up loading and on line help. Very confusing for me anyway.
Hi Maxine,
It is disappointing to hear that you were not happy with the online application process and our assistance in completing your police check. We are constantly trying to make the process a...
Read mores simple as possible and appreciate any feedback for our system and service.Review collected in partnership with Clear to Work
- Verified
simple, easy and efficient
Had to get a quick check done prior to commence a new job. The process was simple to follow and had a speedy response back in time to start my new role.
Thank you for your feedback Graeme, we are so glad to hear that you were happy with our service. All the best for your new role!
Review collected in partnership with Clear to Work
Find out how Clear to Work compares to other Services
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- Verified
Simple and quick response!
The website was very easy to use with simple instructions and a quick turn-over process! I received my results the following day via email. Would definitely recommend to others who need a police check.
Thank you so much Amelia, we appreciate that you took the time to leave feedback on your experience.
Review collected in partnership with Clear to Work
- 2 reviews
Change of heart
I recently had an issue with Clear to work, not happy, but hats off to the management team, got back to me straight away and gone very much above and beyond to make sure the issue was sorted. Well done to the guys at clear to work. Issues can always arise, but you can be certain they will look after you.
- Verified
Great service
I found the process to be good but it was a little difficult uploading documents because it kept saying they were over sized all the time. It would have been a much faster process if it uploaded the standard size documents.
Thank you for your feedback Sabrina
Review collected in partnership with Clear to Work
Find out how Clear to Work compares to other Services
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- Verified
Required quick Police Check - received in under a day!
I went on the internet looking for an efficient and affordable police check service and I found Clear to Work site. Easy application process although you do have to have access to ID and photos of them to get through it but just being thorough. I was delighted to receive my Police Check in under a day!!
Brilliant - very Happy 5 stars!!
Thank you for your feedback Jeanine, we appreciate that you took the time to share your experience using Clear to Work.
Review collected in partnership with Clear to Work
Easy refund and very quick service!
Have been really quick responding and they responded well when I asked information and for my refund .
Thank you for your kind feedback Geraldine
Amazing customer service and quick and cheapest!
I paid to do my RSA on line, and because I didn't instantly have my USI, I had to ring my study institute and get it, thus having to go right back to the beginning of the application to do my RSA on line a second time! Long story short, I ended up paying for it twice - instead of $114, I ended up paying $228! I emailed 'Clear To Work' straight away, and within minutes, Brendan Power (CEO) had responded, and said that they had already picked up the mistake, which was MINE, a refund had been approved, and that the refund would be in my bank in 2-...
Read more3 days. That was on the Friday - by Sunday, the refund was back in the account it came out of! Now, if that isn't customer service, I don't know what is! In any other circumstances, it would have been probably 4-6 weeks, then broken promises and ration ales! So, 100% kudos to Brendan and his team, and I will be definitely using them again for any other courses I may need to do! Well done Brendan and team! Most impressed!( And I think it is offensive to the person receiving the review, for me to be asked if I was offered reward to submit this review)!Thank you for your amazing feedback, we are very glad to hear that you were happy with our service and hope that you enjoyed your course.
- Verified
Quick
Quick and cheapest I find. Had response in 24hrs. Very happy with the result as have used others in the past and this was the quickest and most simplest for a report.
Thank you so much for your feedback Callista - we really appreciate it and are glad to hear that you were happy with our service
Review collected in partnership with Clear to Work
- Verified
Quick service
I got my certificate in 10 minutes or so.
I just want to mention that one step is not defined clearly but they had a quick followup and in the end, they didn't even need the extra document (which is fine, of course).
All good in the end.
Thank you for taking the time to share your experience using our service Andrea, we really appreciate the feedback.
Review collected in partnership with Clear to Work
- Verified
Quick and easy format
Clear to work was very quick and easy to use I would recommend any to use. I had mine within a couple of hours, great layout of website. Thank you
Thank you so much for your review Yvette, we are so glad to hear you found our site easy to use and that you were happy with the service.
Review collected in partnership with Clear to Work
- Verified
Speedy result
I spent over an hour completing this form having to provide 4 x ID. My Medicare card would not be accepted (expiry date) for some reason. Ended up having to provide a debit card picture & number which I didn't want to do. I would have thought a category 1 & 1 other would have been sufficient.
The ID component of this form was excessive and time consuming.
Thank you for taking the time to provide feedback on your recent experience using our service, we do appreciate it. The Australian Criminal Intelligence Commission have changed and updated their ID r...
Read moreequirements for police checks, and now require 1 x Category A document, 1 x Category B document and 2 x Category C documents in order to finalise the ID requirements. As an ACIC accredited police check service, we must adhere to these requirements. Please note that we do not require the image of your debit/credit card to show your card numbers - you are more than welcome to cover these. We only need to see that the card is in your name and that it is current (not expired). If you have any further questions regarding our police check process, please email the team at info@cleartowork.com.au. Thank you again for your feedback.Review collected in partnership with Clear to Work
- Verified
Perfect
Good service and fast service ,no body is so fast and accurate..I would recommend to my all friends for your website..we always looking for something new and different..thank you very much
Thank you Virpal, we are pleased to hear that you were happy with your experience and would recommend us to others
Review collected in partnership with Clear to Work
- Verified
Easy application!
The application was easy.
Whenever I needed help, they reply quickly to inquiries. I encountered some internal error during uploading of my ID. They asked me to email it to them and they did the uploading themselves.
I received the result of my National Police Check within the day.
Thank you for taking the time to share your experience Mary, we appreciate your kind feedback
Review collected in partnership with Clear to Work
- 2 reviews
- Verified
Frustrating but finally worked out...
I found the process in the beginning a little frustrating. I needed to have visa papers which can take up to 14 days. Luckily my visa papers came through within 24 hours so I was able to continue. If it had've taken 2 weeks then I would have lost my payment (non-refundable). Perhaps before the payment is made it should be made clear what documents are needed to complete the process.
Also uploading photos was also a problem but I persevered over 2 days and got through it.
Thank you for taking the time to share your experience using Clear to Work. We are approved by both the Australian Criminal Intelligence Commission and the Australian Federal Police to provide Nation...
Read moreal Police Checks. The identification requirements for a police check, including having to produce a commencement of identity document, are set by these two federal organisations. We do not advise that applications and payments will be forfeited if not completed within two weeks. Applicants must complete their police check application within 28 days of payment, which allows time for applicants to acquire additional identification documents if needed. We do advise applicants to check the identifications page of our website prior to payment. www.check.cleartowork.com.au/IdentiicationReview collected in partnership with Clear to Work
Police check documentation upload etc
I want to say a massive THANK YOU to Nadine from Clear to work and info for all their hard efforts to complete a difficult situation and assist me by showing kindness throughout this whole process, I am amazed at how kind and considerate Nadine has been to myself and never gave up to see this check finalised. This was a trying time for me that could have been stressful but it wasn't.
Nadine you are wonderful at your job and i recommend anyone use this company as this process was made easy for me.
Thank you everyone i appreciated all your hard efforts on my case.
Take care team.
Thank you so much for your kind feedback Leelee. We are so glad to hear Nadine was able to assist and help you through your application.
- Verified
Intuitive to use
The steps for the procedure we needed were well documented with clear examples of what exactly was required. The fact that all of the types of documents that could be used for each category were listed out was very helpful.
We are very appreciative that you took the time to share some feedback on using our system Maria, thank you.
Review collected in partnership with Clear to Work
- Verified
This was exactly what I needed?
It only took about 12-24 hours to receive my police check! Highly recommend. Super easy to be verified. I will be using this website in the future and hassle free. 10/10.
Thank you for sharing your experience using our police check service Nelson. We are thrilled that you were happy with the service and that you would recommend us to others
Review collected in partnership with Clear to Work
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Thank you for your kind feedback Daniel, it is much appreciated by our team. We are so glad to hear that you were impressed by our online RSA course