Dont trust... rip off!
Do not buy! Rip off. Took over a month to get my order and by this time I had to go overseas and could not receive it, therefore I had to call to cancel it. They ignored my emails so I called by phone and I cancelled the order. told me that they would refund me within 4 days. Instead the next day they still placed the order in the mail! No refund so far and goods in the mail that no one can collect as I’m overseas for a year. Asked for a manager and they played the wait game then same person came back on telling me they’ll give refund again but highly doubt it.
Ive ordered contact lenses from these guys twice since they absorbed OzContacts. Both times paid additional for express shipping and both times recieved notification that there will be a delay as they dont have the stock. Never had an issue with OzContacts. Will be going elsewhere from now on.
Bombarded with FB advertising. Go away!
I could never support a company which bombards my social feed with ads. It’s incredibly intrusive. You really need to think about how your offensive advertising affects your brand. I would never use this product for this reason. Company conduct is as important to me as the product.
Another international masquerading as 'local'
Avoid. Advertises as Australian but every part of the operation is internationally based. Huge delays and will never give a straight answer on where your purchase is, ended up cancelling. Another online sunglass store sham.
Product never received. Still chasing refund
I cannot recommend this store. Our product never arrived and customer service has been very evasive. Several weeks later we are chasing a refund but customer service are telling us they are not able to put it through. Please do not buy from
here based on our loss of over $500.
Worst experience ever and second time this has happened.
Placed the order on 29 November 2019 and not until I called them that they advised they were not only out of stock for my particular colour frame but all colours in this frame. This is the second time this has occurred. I would highly recommend that if you do use this service (loosely speaking) that you check by calling them and confirm that your frames are available before you purchase. Not catching me out again! Would never use Clearly again.
I have brought this product because they were cheap and after 2 months the frame broke near the pivot with the arm. I contacted them send pics and no back up service at all, people stay away from these chinese distributors they are after turnover with a crap product.
- Verified customer
Quality is an issue
It's a great site and easy to use. The range is also good. The problem is the actual product. I received my Ray Ban prescription sunglasses in March 2018. Over the last 6 months the lens covering is flaking off and becoming increasingly hard to see through.
I made contact with Clearly last month as I felt that 18 months is not long enough for sunglasses to last. They simply said they only have a 12 month warranty and couldn't help me.
I feel the materials used were at fault as I've never experienced this issue with any of my other sunnies...
Poor quality glasses and misleading
I have been dealing with them since 2008. The quality always been rubbish but I used to purchase a number of frames knowing that they would not last long. But the most recent issue I had is when I ordered an Oakley sunglasses. At checkout I was giving the option to pay for $9 express shipping; it stated a guaranteed 1-3 days delivery. After paying for item, this has increased to 10 days. When I contacted them via online chat they pumped it up to 17 days! What a joke. I cancelled the order for the principle of it.
I will never be buying anything from this website. Dodgy and misleading.
- Verified customer
Poor quality and very poor customer service
I ordered a pair of glasses from Clearly contacts. They arrived in a two week timeframe completely bent out of shape so the result was that they were completely unwearable. They offer a 14 day refund which I have used but still waiting to get my money back. Would not use again.
Expect your purchase never arrive to your place
I placed an order on the 27 of October (one month ago) because Im leaving Australia on the beginning of December, I thought I had enough time to receive my contact lenses try and in case of return have plenty of time to do it. Well it turns out that my contact lenses have an special prescription, which I understand that it could take a little bit more time on being processed and shipped. But apparently there was an issue with the shipment because I didnt put the suburb, I checked that one day after I hadnt received my purchase. Auspost return i...t to the sender. As soon as I knew that, I called them (this was on 7th November). And what they told me is that as soon as they receive the product back from the auspost they will re send it to me, I was ok with that expecting that was not going to take too long. Well Ive been calling for three weeks to see what happened with that and I was still waiting on my contact lens, Ive told them I have to leave, Ive told them its important because I dont have more time and I could continue. What they told me last time before today was that they were going to receive their package on the 21st of November and max time for me to receive was today. I called today and they with a lack of interest for my case told me they havent receive the product so they havent send it yet, after they told me today was the last day for me to receive it. What really disappointed me is that they said they have lots of orders and they cannot control what is happening just with one haha. I have worked in logistics and in customer service and the worst thing you should ever say to your customer is that their purchase is not that important to track or to pay attention. I gave them the solution of calling the Aus post and asked them what happen with the package, I dont thing they even thought about it. After that I gave them the other solution, to return me the money they said yeah that one sounds better for us Not recommended at all.
Clearly - Lack of customer support
I have been a customer of the company Clearly acquired for probably around 12 years and I was very happy with them. Clearly are a disaster. My right eye contacts turned up and my left ones were on back order which I was advised and then nothing since. After just under 3 weeks later I enquired and was told they were waiting on the manufacturer and they would chase it up, they didn't and that conversation is not recorded on their contact software. From the time of purchase to supply is estimated as 6 weeks. I Googled found a company far cheaper and they are coming to now, ex stock!
Delays, and then my lens never arrived
Former customer of OzContacts, always had great service. Clearly.com bought them a few months ago and with my first order they were out of stock. Delayed shipment by a week (even though I paid for express). I couldn't use my PO Box so had to use my home address. They used AusPost standard delivery, no signature, and it was "left in a safe place" which it wasn't, as I never received my contacts.
So if you're ordering from them maybe have a look at other companies that actually can deliver.
Terrible Service and misleading
We have been using Web Contacts QLD for over 10 years perfectly until they got bought over by this group.
Both of our orders made online said in stock, we also paid for express post. 1 day later we received e-mails saying no stock and no expected time for delivery.
You then call locally to get transferred offshore who still cannot offer you a date. I felt like I was being scammed so blocked my credit payment. However, was too late for my partner who's still awaiting lenses 3 weeks later with no updates.
BUYER beware than this company does n...ot have stock in Australia and you will wait weeks with no updates. They take your money and run and make you chase them! Needs to be investigated. This business has been ruined and somebody out there needs to start a new Australian based company to get these cowboys out the picture!
Do not purchase from this company. They seem to be buying up all other online services. I was a loyal customer of ozcontacts I loved their service, pricing and the way they kept customers informed. This business is a sorry excuse for such a vital service. I was not informed my contacts were out of stock. I was told they had been shipped only to find out there was no tracking number and my contacts had to be sourced from Canada. If I had have been told they were out of stock by Tuesday I could have made other arrangements to order elsewhere now ...its too late. Do not recommend them at all. Will be lodging a complaint with Fair Trade as everyone else should. Get this fake Aussie Company cancelled. Their customer service and products are all outsourced from other countries. Nothing Aussie about it.
- Verified customer
Great glasses at amazing price
Have purchased through here 3 times over a number of years. Latest paid are bifocals without the annoying line in the middle. Quote through the optometrist was almost twice he price that they cost through Clearly. The glasses arrived quickly and have been great. True to the size advertised and no issues with wearing them.
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