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Clearly Contacts

Clearly Contacts

2.9 from 126 reviews

Reviews

(50)
(4)
(6)
(11)
(55)
  • Product Quality
    2.5 (24)
  • Return Claim MadeYes (9) · No (27)
  • Shipping
    2.0 (21)


Rushikesh D.

Rushikesh D.Greater Melbourne (Outer), VIC

Clearly Stay Away!! Scam!!

published

Worst after sales customer service. False advertisement on the website about the delivery date. Quality is horrible and they do not use the lenses which they commit. Stay away from them as they are scammers.

Product Quality
Shipping
Return Claim MadeNo

Dont trust... rip off!

published

Do not buy! Rip off. Took over a month to get my order and by this time I had to go overseas and could not receive it, therefore I had to call to cancel it. They ignored my emails so I called by phone and I cancelled the order. told me that they would refund me within 4 days. Instead the next day they still placed the order in the mail! No refund so far and goods in the mail that no one can collect as I’m overseas for a year. Asked for a manager and they played the wait game then same person came back on telling me they’ll give refund again but highly doubt it.

Shipping
Return Claim MadeNo
DSasse

DSasseHunter Region, NSW

Dismal

published

Ive ordered contact lenses from these guys twice since they absorbed OzContacts. Both times paid additional for express shipping and both times recieved notification that there will be a delay as they dont have the stock. Never had an issue with OzContacts. Will be going elsewhere from now on.

Return Claim MadeNo

Bombarded with FB advertising. Go away!

published

I could never support a company which bombards my social feed with ads. It’s incredibly intrusive. You really need to think about how your offensive advertising affects your brand. I would never use this product for this reason. Company conduct is as important to me as the product.

Product Quality
Return Claim MadeNo

gumhill

gumhillHobart

  • 2 reviews

Glasses made me dizzy.

published

When the glasses arrived they made me dizzy. I contacted Clearly and they said that the PD I used must have been incorrect.
It was the same PD as my previous glasses from them. Not happy with glasses I can't use!

Product Quality

Brad G

Brad GGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Another international masquerading as 'local'

published

Avoid. Advertises as Australian but every part of the operation is internationally based. Huge delays and will never give a straight answer on where your purchase is, ended up cancelling. Another online sunglass store sham.

Product Quality
Shipping
Return Claim MadeNo

JJ

JJSydney, NSW

  • 2 reviews

Product never received. Still chasing refund

published

I cannot recommend this store. Our product never arrived and customer service has been very evasive. Several weeks later we are chasing a refund but customer service are telling us they are not able to put it through. Please do not buy from
here based on our loss of over $500.

Product Quality
Return Claim MadeYes

Worst experience ever and second time this has happened.

published

Placed the order on 29 November 2019 and not until I called them that they advised they were not only out of stock for my particular colour frame but all colours in this frame. This is the second time this has occurred. I would highly recommend that if you do use this service (loosely speaking) that you check by calling them and confirm that your frames are available before you purchase. Not catching me out again! Would never use Clearly again.

Product Quality
Return Claim MadeNo
karl

karlHobart, TAS

inferior frames

published

I have brought this product because they were cheap and after 2 months the frame broke near the pivot with the arm. I contacted them send pics and no back up service at all, people stay away from these chinese distributors they are after turnover with a crap product.

karl

Return Claim MadeYes
Tracey

Tracey

  • 2 reviews

Excellent service and product for the price (New Zealand)

published

Quick, fast, lots of excellent choices/range and cheap. I also like the fact that if Im not happy I can return them at no cost to me. Im loving it! Thanks.

Product Quality
Shipping
Return Claim MadeNo

Chris

ChrisPerth, WA

  • 4 reviews
  • Verified customer

Quality is an issue

published
Product Quality
Return Claim MadeNo

Mark

MarkGreater Melbourne (Outer), VIC

  • 3 reviews

Poor quality glasses and misleading

published

I have been dealing with them since 2008. The quality always been rubbish but I used to purchase a number of frames knowing that they would not last long. But the most recent issue I had is when I ordered an Oakley sunglasses. At checkout I was giving the option to pay for $9 express shipping; it stated a guaranteed 1-3 days delivery. After paying for item, this has increased to 10 days. When I contacted them via online chat they pumped it up to 17 days! What a joke. I cancelled the order for the principle of it.

I will never be buying anything from this website. Dodgy and misleading.

Product Quality
Return Claim MadeYes

  • Verified customer

Poor quality and very poor customer service

published

I ordered a pair of glasses from Clearly contacts. They arrived in a two week timeframe completely bent out of shape so the result was that they were completely unwearable. They offer a 14 day refund which I have used but still waiting to get my money back. Would not use again.

Product Quality
Return Claim MadeYes

Marcela R.

Marcela R.South East Queensland, QLD

Expect your purchase never arrive to your place

published
Shipping
Return Claim MadeYes
Dennis Marriott

Dennis MarriottGreater Melbourne (Inner), VIC

Clearly - Lack of customer support

published

I have been a customer of the company Clearly acquired for probably around 12 years and I was very happy with them. Clearly are a disaster. My right eye contacts turned up and my left ones were on back order which I was advised and then nothing since. After just under 3 weeks later I enquired and was told they were waiting on the manufacturer and they would chase it up, they didn't and that conversation is not recorded on their contact software. From the time of purchase to supply is estimated as 6 weeks. I Googled found a company far cheaper and they are coming to now, ex stock!

Return Claim MadeNo
Steve

SteveSydney, NSW

  • 2 reviews

Delays, and then my lens never arrived

published

Former customer of OzContacts, always had great service. Clearly.com bought them a few months ago and with my first order they were out of stock. Delayed shipment by a week (even though I paid for express). I couldn't use my PO Box so had to use my home address. They used AusPost standard delivery, no signature, and it was "left in a safe place" which it wasn't, as I never received my contacts.

So if you're ordering from them maybe have a look at other companies that actually can deliver.

Product Quality
Shipping
Return Claim MadeNo

Terrible Service and misleading

published
Shipping

Jay Cee

Jay CeePerth, WA

  • 2 reviews
  • 4 likes

Poor Service

published

If you dont have contacts in stock dont take orders. First email was end of October & now saying end of November but happy to take my money upfront. Will never use this company again & dont recommend you use them

Return Claim MadeNo

Vanessa M.

Vanessa M.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Terrible Service

published
Shipping
Return Claim MadeYes

Shirley B.

Shirley B.North Queensland, QLD

  • 7 reviews
  • Verified customer

Great glasses at amazing price

published

Have purchased through here 3 times over a number of years. Latest paid are bifocals without the annoying line in the middle. Quote through the optometrist was almost twice he price that they cost through Clearly. The glasses arrived quickly and have been great. True to the size advertised and no issues with wearing them.

Product Quality
Shipping
Return Claim MadeNo

Page 1 of 7

Questions & Answers

JOE

JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.


Get an answer from our members

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