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Clearly Contacts

Clearly Contacts (page 2 of 7)

2.8 from 137 reviews

Reviews

2.8

137 reviews
5
(53)
4
(4)
3
(6)
2
(13)
1
(61)
  • Product Quality
    2.6 (34)
  • Return Claim MadeYes (11) · No (37)
  • Shipping
    2.2 (29)
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Reviewer Photos & Videos

karl

karlHobart, TAS

inferior frames

published

I have brought this product because they were cheap and after 2 months the frame broke near the pivot with the arm. I contacted them send pics and no back up service at all, people stay away from these chinese distributors they are after turnover with a crap product.

karl

Return Claim MadeYes
Tracey

Tracey

  • 2 reviews

Excellent service and product for the price (New Zealand)

published

Quick, fast, lots of excellent choices/range and cheap. I also like the fact that if Im not happy I can return them at no cost to me. Im loving it! Thanks.

Product Quality
Shipping
Return Claim MadeNo
Chris

ChrisPerth, WA

  • 5 reviews
  • Verified customer

Quality is an issue

published
Product Quality
Return Claim MadeNo
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Mark

MarkGreater Melbourne (Outer), VIC

  • 3 reviews

Poor quality glasses and misleading

published

I have been dealing with them since 2008. The quality always been rubbish but I used to purchase a number of frames knowing that they would not last long. But the most recent issue I had is when I ordered an Oakley sunglasses. At checkout I was giving the option to pay for $9 express shipping; it stated a guaranteed 1-3 days delivery. After paying for item, this has increased to 10 days. When I contacted them via online chat they pumped it up to 17 days! What a joke. I cancelled the order for the principle of it.

I will never be buying anything from this website. Dodgy and misleading.

Product Quality
Return Claim MadeYes
  • Verified customer

Poor quality and very poor customer service

published

I ordered a pair of glasses from Clearly contacts. They arrived in a two week timeframe completely bent out of shape so the result was that they were completely unwearable. They offer a 14 day refund which I have used but still waiting to get my money back. Would not use again.

Product Quality
Return Claim MadeYes
Marcela R.

Marcela R.South East Queensland, QLD

Expect your purchase never arrive to your place

published
Shipping
Return Claim MadeYes
Dennis Marriott

Dennis MarriottGreater Melbourne (Inner), VIC

Clearly - Lack of customer support

published

I have been a customer of the company Clearly acquired for probably around 12 years and I was very happy with them. Clearly are a disaster. My right eye contacts turned up and my left ones were on back order which I was advised and then nothing since. After just under 3 weeks later I enquired and was told they were waiting on the manufacturer and they would chase it up, they didn't and that conversation is not recorded on their contact software. From the time of purchase to supply is estimated as 6 weeks. I Googled found a company far cheaper and they are coming to now, ex stock!

Return Claim MadeNo
Steve

SteveSydney, NSW

  • 2 reviews

Delays, and then my lens never arrived

published

Former customer of OzContacts, always had great service. Clearly.com bought them a few months ago and with my first order they were out of stock. Delayed shipment by a week (even though I paid for express). I couldn't use my PO Box so had to use my home address. They used AusPost standard delivery, no signature, and it was "left in a safe place" which it wasn't, as I never received my contacts.

So if you're ordering from them maybe have a look at other companies that actually can deliver.

Product Quality
Shipping
Return Claim MadeNo

Terrible Service and misleading

published
Shipping
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Jay Cee

Jay CeePerth, WA

  • 2 reviews
  • 4 likes

Poor Service

published

If you dont have contacts in stock dont take orders. First email was end of October & now saying end of November but happy to take my money upfront. Will never use this company again & dont recommend you use them

Return Claim MadeNo
Vanessa M.

Vanessa M.South East Queensland, QLD

  • 2 reviews
  • 2 likes

Terrible Service

published
Shipping
Return Claim MadeYes
Shirley B.

Shirley B.North Queensland, QLD

  • 7 reviews
  • Verified customer

Great glasses at amazing price

published

Have purchased through here 3 times over a number of years. Latest paid are bifocals without the annoying line in the middle. Quote through the optometrist was almost twice he price that they cost through Clearly. The glasses arrived quickly and have been great. True to the size advertised and no issues with wearing them.

Product Quality
Shipping
Return Claim MadeNo
Sheila1

Sheila1South East Queensland, QLD

  • 13 reviews
  • Verified customer

Should be investigated

published

My problem with them is the same as all those reviews with 2 star or less. Can't believe they are allowed to advertise contact lenses that they don't have stock of. They take your money and then give you an update that your lens is a back order with no eta of the actual delivery. If you do not have stock, be upfront about it and offer a refund and not take my money and give me stupid excuses. They should be investigated for the practices they do by ACCC.

Return Claim MadeNo
Paul

PaulSydney, NSW

Illogical handling, take your money for products they don't have

published

We ordered contact-lenses / paid. They write there a 6 week delay.
We ring to cancel, and find out they shipped one pack (for one eye). Who sends one eye by itself?

George

GeorgeSouth East Queensland, QLD

Misleading information on website

published

I had been a customer of NetOptical for years until they were recently bought out by Clearly. Today I went to reorder exactly the same contact lenses as I used to buy and they were $25 per box more than NetOptical used to charge. So I rang them and was answered by some overseas call centre, not Australian - they say on their website "Same awesome Aussie service" - really??? Would not budge on the price even though they say they price match and I quoted exactly the same lenses on another Australian site for $72 - the website had to be "on their list"! What a con! Just gave up after that.

Return Claim MadeNo
1 comment
George
George

Edit: the box of contact lenses I was talking about here are sold by Clearly for $104.95, NetOptical sold for $80, with no postage charge

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melb_tim

melb_timGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • Verified customer

You get what you pay for...

published
Product Quality
Shipping
Return Claim MadeNo
Phong L.

Phong L.Perth, WA

Completely unacceptable

published

Ordered my contacts over 4 weeks ago. Contacted them 2 weeks later asking where my receipt and order information was, was told that I entered my information incorrectly and the contacts were sent back to the warehouse (yeah right) but had no problems taking my money. Customer Service said they will resend the contacts with express freight. Contacts still haven't shipped.

Return Claim MadeNo
jh

jhSydney, NSW

  • 3 reviews

I should have listened to the (recent) reviews

published
Dot

Dot

  • 2 reviews
  • 1 like

My glasses broke within 6 months of purchase! Reported this a week ago and have had no help. Do not trust this company.

published

Good product but pathetic after sales service. Will never use them again. Glasses frame broke within 6 months of use. Reported issue 7 days ago. No offer from company for any type of resolution.

Product Quality
Shipping
Return Claim MadeYes
Craig

CraigMelbourne

  • 2 reviews
  • 1 like

Don't bother

published

I was a long-term NetOptical customer and always had exceptional and reliable service with prompt delivery times. NetOptical was recently acquired by Clearly. I ordered lenses two weeks ago and they failed to inform me of a supplier issue. That was despite their false claims in their website that they stock two million lenses and process orders the same day. I ended up cancelling and demanding a refund... if that doesn't come through I'll report them for fraud. Don't order from this company.

Shipping
Return Claim MadeNo
Page 2 of 7
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Questions & Answers

JOE

JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

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