Reviewer Photos & Videos
Did not change my eye colour.
Store was great to navigate through. Quick delivery as well.
Unfortunately the coloured lenses did not have enough pigment in them to change my natural eye colour. They were also more rigded than expected.
Parcel received three weeks later. Not happy.
Reordering on site was easy. However, I received contacts three weeks later. Not happy. Am hesitant to buy from them again.
Great foe contact lenses, not so good for glasses
The site and ordering process is simple and the glasses were cheap. However, I did not expect them to arrive and literally fall apart on my face on the first wear. They promised to reissue them quickly - as I had bought them to travel - but they didn’t in fact arrive until 2 weeks after i returned so that was also disappointing. I can’t say to th quality of the second pair, I’ve worn them once only and they stayed together but I bought auto darkening sunglasses (can’t think of the proper term) and they only go slaughter grey in full sunlight so won’t be wearing them again.
Ok, but not great quality...
Mirror tints were not perfect. Imperfections on the tint as you can see near my thumb. I suppose what you pay for is what you get.
Will probably source from somewhere else next time...
Same same but different
Ordered a second pair of a particular model frame - just in a different colour - however the lenses are different. Make you feel a bit squeamish. Not sure why - same script, same frames, different result. Disappointing
I would rather pay more and buy from a traditional shop. The glasses usually don't suit me and therefore not good value. I have a lot of pairs I've never worn.
Too short used by date
I made a note when ordering that I needed a long used by date because I was ordering two years worth of contacts. Two boxes (a years worth) that arrived would have been out of date by the time I got to them. They're being returned.
This company used to be quick to act and provide good service - the decline over the past two years is madness - I am now looking for a different online supplier - poor
Poor internal control in processing online order
This was the first time I ordered my contact lenses online with this company, I suppose this will also be the last time...
The following are my experiences dealing with this online company:
1. Fast delivery with eParcel from NSW
2. Easy contact via chat online with their representative (although it took me almost 45 minutes to get my order issue explained and resolved)
When I received my delivery, I noted that the items delivered to me is short by one box. I then discovered this is due to the quantity stated in the packing slip attached wit...h the delivery is different from the actual quantity I ordered as stated in the order form. In order words, the packing team has correctly picked and packed my order based on the packing slip. Unfortunately , the information was not correctly interfaced between their system used for ordering and generating packing slip. ( perhaps CLEARLY is acting as an agent accepting my order and it then passed my order to its contact (different company) to process and send me my order. I will avoid this company. . It is just waste of my time getting issue resolved when thing goes wrong as a result of their poor internal control system.
They are the wrong colours that were delivered
I ordered 3 different colours and I received 2 blue in the same colour and the brown doesn’t look the same as the picture.
It took a long time for delivery
Did not meet the expectation
Everything good except the product. I found for a monthly contact lens one of them failed on the first day. They felt in my eyes more like a disposable daily lens. I have not used them again after the first day and chosen to go back to finding something else
They do not fit as per the 'try on' photo on the website. As well as the measurements provided to ensure the fit correctly still did not assist. As a single mum I have very little money to spend, which is why I chose your site and these frames in the first place. I am so so disappointed and have no choice but to wear them and deal with the headaches and the unappealing look on my face. As well as the extremely long shipping, confusion email I received when querying, and the fact that the opening hours to speak with someone are ridiculous and ...basically impossible to communicate on the phone. The shipping information on the website is not cohesive with the staff members explanation. Apparently they were being 'made' but the 'Handmade in China's stamp proves otherwise. However the packaging was acceptable and professional.
Left view is blurry. Right view is good.
I have problems looking through the left lens. As such, I cannot use the glasses to good effect. I have since stopped using them because using them causes a bit of discomfort.
Price including delivery is more expensive than retail from OPSM so not likely to buy again from this company products ok but the cost is not competitive with the retail market.
Item is not available but it is available on website
Really upset with the customer service! I bought contact lenses and it was available in their website so I suppose to receive it in 1 week. After I paid and then they sent an email saying that it wasn’t available in their stores, they will contact the factory and send it to me.. now I need to wait more than 2 week to receive it
Why do I even need to pay shipping fee it is gonna take so long?
Questions & Answers
Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.
How can I claim from my private health insurance?
Not really sure but they do provide you with a good receipt. Perhaps you can lodge that
When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.
Get an answer from our members and Clearly Contacts representatives
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