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Clearly

Clearly

4.3 from 808 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    1.9 (46)
  • Return Claim MadeYes (18) · No (47)
  • Shipping
    1.6 (41)
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mitchbukka
mitchbukka
  • 3 reviews
  • 1 like

Good prices, terrible service

published

Order took 33 days longer than estimated, nearly 2 month wait on my order. Customer service is difficult to understand

Product Quality
2/5
Shipping
1/5
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Terrible - no idea when my lenses will ship

published

Constantly fobbed off with assurances that my lenses would be shipped within 24 hrs. Have been told that four times this week and have the screenshots to back this up. Appalling - avoid!

Shipping
1/5
Incentivised Review No
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Citizen
CitizenPerth, WA

Goods very late in delivery

published

Goods very late in delivery and there did not seem to be any traceability, the re order for missing lenses was going to take months

Product Quality
4/5
Shipping
1/5
Incentivised Review No
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Glasses are not clear vision

published

I have had the prescription checked and made an appointment to have my eyes rechecked in the new year
Hopefully I can remedy the problem

Incentivised Review No
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Poor customer service, take money twice. Do not deal with them!

published

I purchased 2 sets of contacts, they took the money from my account, sent one set. I chased them up and 3 months later they sent the second set. Then 8 months later I find out there holding a debt against me for the same amount I paid. They will not accept proof of purchase. They were scamed but hold my purchase accountable.
Avoid dealing with this company.

Product Quality
1/5
Shipping
1/5
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Forced feedback

published

I got my products. They emailed asked if I had received products. Clicked the link and it brought me here.

Incentivised Review No
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Did not change my eye colour.

published

Store was great to navigate through. Quick delivery as well.
Unfortunately the coloured lenses did not have enough pigment in them to change my natural eye colour. They were also more rigded than expected.

Product Quality
2/5
Shipping
4/5
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Tear in contact lenses within weeks of purchase with no refund/replacement

published

No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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OllieM
OllieMSydney, NSW
  • 5 reviews
  • 8 likes

Parcel received three weeks later. Not happy.

published

Reordering on site was easy. However, I received contacts three weeks later. Not happy. Am hesitant to buy from them again.

Product Quality
3/5
Shipping
1/5
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Dorothy
Dorothy
  • 6 reviews
  • 1 like

Difficult to claim from Health Insurance

published

Not happy! No receipt is given when you made an online purchase. I had to email to ask for one so that I can claim from my health insurance. Had to wait for 5 working days, meaning that I have to chase it again 5 days later to see if it arrives. Should not be that difficult. Receipt with provider number should be atomatically generated.

Product Quality
2/5
Shipping
3/5
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Jim
JimSydney, NSW
  • 2 reviews
  • 2 likes

Misleading Information and Never Received my Inovice

published
Product Quality
1/5
Shipping
1/5
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Mel
MelPerth
  • 3 reviews

Great foe contact lenses, not so good for glasses

published

The site and ordering process is simple and the glasses were cheap. However, I did not expect them to arrive and literally fall apart on my face on the first wear. They promised to reissue them quickly - as I had bought them to travel - but they didn’t in fact arrive until 2 weeks after i returned so that was also disappointing. I can’t say to th quality of the second pair, I’ve worn them once only and they stayed together but I bought auto darkening sunglasses (can’t think of the proper term) and they only go slaughter grey in full sunlight so won’t be wearing them again.

Product Quality
2/5
Shipping
2/5
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Erol
ErolGreater Melbourne (Outer), VIC
  • 3 reviews

Ok, but not great quality...

published

Mirror tints were not perfect. Imperfections on the tint as you can see near my thumb. I suppose what you pay for is what you get.
Will probably source from somewhere else next time...

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Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Same same but different

published

Ordered a second pair of a particular model frame - just in a different colour - however the lenses are different. Make you feel a bit squeamish. Not sure why - same script, same frames, different result. Disappointing

Product Quality
3/5
Shipping
3/5
Incentivised Review No
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shopaholic
shopaholicSouth East Queensland, QLD
  • 10 reviews
  • 31 likes

Very poor customer service

published

It has been more than 4 days and their customer team is unresponsive and no replies at all, not happy about this at all.

Product Quality
1/5
Shipping
1/5
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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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