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Clearly

Clearly

4.3 from 800 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    2.6 (11)
  • Return Claim MadeYes · No (16)
  • Shipping
    2.1 (10)
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Did not change my eye colour.

published

Store was great to navigate through. Quick delivery as well.
Unfortunately the coloured lenses did not have enough pigment in them to change my natural eye colour. They were also more rigded than expected.

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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OllieM
OllieMSydney, NSW
  • 5 reviews
  • 8 likes

Parcel received three weeks later. Not happy.

published

Reordering on site was easy. However, I received contacts three weeks later. Not happy. Am hesitant to buy from them again.

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Mel
MelPerth
  • 3 reviews

Great foe contact lenses, not so good for glasses

published

The site and ordering process is simple and the glasses were cheap. However, I did not expect them to arrive and literally fall apart on my face on the first wear. They promised to reissue them quickly - as I had bought them to travel - but they didn’t in fact arrive until 2 weeks after i returned so that was also disappointing. I can’t say to th quality of the second pair, I’ve worn them once only and they stayed together but I bought auto darkening sunglasses (can’t think of the proper term) and they only go slaughter grey in full sunlight so won’t be wearing them again.

Product Quality
2/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
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Erol
ErolGreater Melbourne (Outer), VIC
  • 3 reviews

Ok, but not great quality...

published

Mirror tints were not perfect. Imperfections on the tint as you can see near my thumb. I suppose what you pay for is what you get.
Will probably source from somewhere else next time...

  • Thumbnail
Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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isis
isisSouth East Queensland, QLD
  • 14 reviews
  • 7 likes

Looking elsewhere

published

I would rather pay more and buy from a traditional shop. The glasses usually don't suit me and therefore not good value. I have a lot of pairs I've never worn.

Product Quality
3/5
Incentivised Review No
Return Claim MadeNo
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Anna
AnnaSydney, NSW

Declining Service

published

This company used to be quick to act and provide good service - the decline over the past two years is madness - I am now looking for a different online supplier - poor

Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Chan
ChanPerth
  • 5 reviews
  • 5 likes
  • Verified

Poor internal control in processing online order

published
Incentivised Review No
Return Claim MadeNo
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Mel
MelGreater Melbourne (Metropolitan), VIC
  • 3 reviews

They are the wrong colours that were delivered

published

I ordered 3 different colours and I received 2 blue in the same colour and the brown doesn’t look the same as the picture.
It took a long time for delivery

Product Quality
4/5
Shipping
2/5
Incentivised Review No
Return Claim MadeNo
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Did not meet the expectation

published

Hi
Everything good except the product. I found for a monthly contact lens one of them failed on the first day. They felt in my eyes more like a disposable daily lens. I have not used them again after the first day and chosen to go back to finding something else

Product Quality
2/5
Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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Disappointed

published
Product Quality
3/5
Shipping
1/5
Incentivised Review No
Return Claim MadeNo
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Dorian
Dorian
  • 5 reviews
  • 1 like

Left view is blurry. Right view is good.

published

I have problems looking through the left lens. As such, I cannot use the glasses to good effect. I have since stopped using them because using them causes a bit of discomfort.

Incentivised Review No
Return Claim MadeNo
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maxtrax
maxtraxAldinga Beach
  • 2 reviews

Price

published

Price including delivery is more expensive than retail from OPSM so not likely to buy again from this company products ok but the cost is not competitive with the retail market.

Shipping
2/5
Incentivised Review No
Return Claim MadeNo
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Optical Retailers

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Fraser N.
Fraser N.
  • 14 reviews
  • 3 likes

Overpriced Frames and Lenses - They are so cheap they now send glasses in cloth drawstring bags

published

Always offering codes on "clearly" overpriced, average quality frames. They used to provide good quality products. Now, frames have no spring arms, no cases but cheap cloth drawstring bags and their lens coating "upgrade" prices are simply ridiculous. Can you get anymore greedy for the sake of a few dollars more profit? I mean really. Clearly make Specsavers look upmarket and they certainly are not. I won't purchase from Clearly again.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeNo
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DPop
DPopHunter Region, NSW
  • 2 reviews

Dismal

published

Ive ordered contact lenses from these guys twice since they absorbed OzContacts. Both times paid additional for express shipping and both times recieved notification that there will be a delay as they dont have the stock. Never had an issue with OzContacts. Will be going elsewhere from now on.

Incentivised Review No
Return Claim MadeNo
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Chris
ChrisPerth, WA
  • 7 reviews
  • 3 likes
  • Verified

Quality is an issue

published
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Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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