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Clearly

Clearly

4.2 from 619 reviews · View Statistics
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Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    3.5 (23)
  • Return Claim MadeYes (1) · No (21)
  • Shipping
    3.9 (17)
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Sundas A.
Sundas A.Illawarra, NSW
  • Verified

Service was excellent, product wasn't

published

The service was very good within a day we had received the product.

I have ordered the product for my husband after reviewing the reviews on the website, but unfortunately my husband is not at all satisfied with the product. He only used once but with no improvement on his vision he is not using it any more.

Product Quality
1/5
Shipping
5/5
Andrey
Andrey
  • 2 reviews

Good glasses, not the best delivery.

published

The package was left in the neighbours letterbox for 3 days and status was "delivered" lucky my neighbour brought it to us.

Product Quality
5/5
Shipping
2/5

Nice Frames

published

They are lovely Glasses but I can't wear them as I think I needed to my PD but other than that they are nice.

Incentivised Review No
Return Claim MadeNo

Great

published

Easy to navigate options. Wish there were more colour options. My contacts felt big and itchy on my eyes. And kept moving

Product Quality
3/5
Shipping
5/5
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First time purchase from cleary

published

Contacts are very hard to fit properly . Delivery etc was very good . Will see if you have better quality lenses when I order again

Product Quality
3/5
Shipping
5/5
Kelvin
KelvinPerth, WA

Looks good - slightly flimsy and tad heavy

published

Product were ok but was expecting them to be lighter. Quality as expected with the price paid, have had better quality glasses. It looks good however.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
Eyes Open
Eyes OpenSouth East Queensland, QLD

things neeed to be clearer

published

I didn't find it easy to navigate my order.
The products are good
The product I bought has always been the same. I would suggest that perhaps you send a sample of something different with the orders to maybe grow your business.
Also I used to get free delivery that doesn;t seem to happen very often in the last couple of yeas.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Gaby
GabySydney, NSW

Overall great customer service and website product was faulty not all of it some.

published

Hi everything was easy I had a issue with the product itself, at least 16 lenses were warped they weren't fully round more oval shaped they wouldn't sit on the eye they were thrown out but the service was great and website easy to navigate.

Incentivised Review No
Jeremy.B
Jeremy.BSydney, NSW
  • Verified

Wait about 2 months to receive my products

published

Wait about 2 months to receive my products, items are fine but the order takes a long time to process before shipping.

Product Quality
4/5
Shipping
2/5
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The reviewer stated that an incentive was offered for this review

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Elise A.
Elise A.South East Queensland, QLD

Not my favourite choice

published

These are so cheap so I wanted to try! I found them a bit scratchy and irritating after more than a few hours, but fine for short stints.

Product Quality
3/5
Shipping
5/5

Exchange /returns

published

Responses were initially slow but I was happy to find out I could get an exchange or refund on most items. Disappointing to see not all brands had my prescription. Will probably revert back to previous suppliers.

Product Quality
3/5
Shipping
3/5

Nice comfortable frame.

published

Great price for prescription glasses. Great fit and comfort. Only issue is one lens is slightly misaligned for the polarisation so I get occasional glare flashes. If I tilt my head it disappears so will just put up with it. Might be due to my ears being at very slightly different levels.

Product Quality
4/5
Shipping
5/5
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Adam
AdamGreater Melbourne (Metropolitan), VIC

Long wait for what I asked for.

published

Items were on back order for nearly 6 weeks before I received them. Ordered on November 13, 2020. Notified in December 4 that they were on back order. Notified on January 13 that items were still on backorder, and not due til 11/22/2021 (when I phoned in I was assured that it was supposed to read 1/22/2021). Received an email later that evening that the lenses were finally on the way. Customer support was friendly enough. Received the lenses two or three days later.

This happened the previous time I placed an order on the same lenses, so I am not sure if those lenses are now obsolete or what.

Product Quality
5/5
Shipping
4/5
Mayporc
Mayporc Metropolitan Adelaide, SA

Product excellent. However there was a long delay in getting the contacts.

published

Very good and easy to navigate the site online. Product as described however there was a long delay in receiving the contacts which meant I didn’t receive them in time for my daughters wedding.

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Kathy Elwell
Kathy ElwellMid North Coast, NSW

Disappointed

published

I expected the glasses to be white and black as they looked in the photos. But they are clear and black so I’m somewhat disappointed.

Product Quality
5/5
Shipping
4/5
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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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