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Clearly

Clearly

4.2 from 660 reviews · View Statistics
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Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    3.3 (79)
  • Return Claim MadeYes (16) · No (76)
  • Shipping
    3.2 (64)
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Easy, fast, Convenient

published

Easy, fast, secure, convenient process. Got my contacts for great price and quick delivery. Also had good selection of products to order from.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Chris
ChrisSydney, NSW

Good quality and plenty of choices

published

I've generally been happy with my glasses from Clearly. The frames aren't always a perfect fit - that's the risk of buying sight unseen, I guess - but the lenses are good. The last pair I bought are multifocal sunglasses and the lenses on them are excellent. Delivery is usually pretty quick.

Product Quality
5/5
Incentivised Review No

Tear in contact lenses within weeks of purchase with no refund/replacement

published

No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Desireeh
DesireehSouth East Queensland, QLD
  • 2 reviews

Quality products, reasonable prices

published

Ordering online was easy and the delivery was quick. Happy with the brand of contacts that I purchased, reasonably priced and good quality.

Product Quality
4/5
Shipping
4/5
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Tanya Fraser
Tanya FraserSouth East Queensland, QLD
  • 3 reviews

Great glasses for the price

published

Totally satisfied. Will probably spend a bit more next time to get thinner lenses but they are good.
The purchase process was easy and the glasses I chose look good.

Product Quality
4/5
Shipping
4/5

Good product and good service

published

A little disappointed that I didn't get any gummy bears like my partner usually does when he buys from clearly but the product is good quality and shipping time was pretty good considering current covid related delays with aus post.

Product Quality
5/5
Shipping
4/5

Very prompt service, thank you.

published

Very happy. My life would be much poorer without my multi focal contact lenses and buying them from you is easy and cost effective.

Incentivised Review No
Traci
TraciPerth, WA

Pretty good service

published

The first initial parcel was lost. But they kindly replaced it. And I've got it promptly within a short time

Incentivised Review No

Repeats easy

published

Easy repeat ordering of prescription, fast delivery, good product range, reasonable price, will continue to use due to good service.

Incentivised Review No
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Dorothy
Dorothy
  • 6 reviews
  • 1 like

Difficult to claim from Health Insurance

published

Not happy! No receipt is given when you made an online purchase. I had to email to ask for one so that I can claim from my health insurance. Had to wait for 5 working days, meaning that I have to chase it again 5 days later to see if it arrives. Should not be that difficult. Receipt with provider number should be atomatically generated.

Product Quality
2/5
Shipping
3/5

Using for long time

published

Fairly easy fairly easy !! What more do you want me to say don’t ask people
To elaborate and they won’t user rude language

Product Quality
4/5
Shipping
4/5
Jim
JimSydney, NSW
  • 2 reviews
  • 2 likes

Misleading Information and Never Received my Inovice

published
Product Quality
1/5
Shipping
1/5
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Trudy
TrudyNortheast, VIC

What I expected

published

The contacts are what I ordered and expected. No surprised. Put in prescription information. Only thing I don't like is that you have to order two packs. I have same prescription in both eyes and there are three lenses in a box. I'd like to be able to order ONE box at a time.

Product Quality
4/5
Shipping
4/5
Murph
MurphGoulburn Valley, VIC

Panto shape. Frames only. All ok

published

Price and delivery excellent. Just dropped of so cannot comment on rigidity. Would I buy again,yes.Purchased frames only. Clearly all ok.

Product Quality
4/5
Shipping
5/5

Quality

published

It's so convenient to buy online, cheap with good quality. Its a little bit loose because its my first glasses ever and I'm not used to them.

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The reviewer stated that an incentive was offered for this review

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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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