Easy, fast, Convenient
Easy, fast, secure, convenient process. Got my contacts for great price and quick delivery. Also had good selection of products to order from.
Good quality and plenty of choices
I've generally been happy with my glasses from Clearly. The frames aren't always a perfect fit - that's the risk of buying sight unseen, I guess - but the lenses are good. The last pair I bought are multifocal sunglasses and the lenses on them are excellent. Delivery is usually pretty quick.
Tear in contact lenses within weeks of purchase with no refund/replacement
No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.
Quality products, reasonable prices
Ordering online was easy and the delivery was quick. Happy with the brand of contacts that I purchased, reasonably priced and good quality.
Great glasses for the price
Totally satisfied. Will probably spend a bit more next time to get thinner lenses but they are good.
The purchase process was easy and the glasses I chose look good.
Good product and good service
A little disappointed that I didn't get any gummy bears like my partner usually does when he buys from clearly but the product is good quality and shipping time was pretty good considering current covid related delays with aus post.
Very prompt service, thank you.
Very happy. My life would be much poorer without my multi focal contact lenses and buying them from you is easy and cost effective.
Pretty good service
The first initial parcel was lost. But they kindly replaced it. And I've got it promptly within a short time
Easy repeat ordering of prescription, fast delivery, good product range, reasonable price, will continue to use due to good service.
Difficult to claim from Health Insurance
Not happy! No receipt is given when you made an online purchase. I had to email to ask for one so that I can claim from my health insurance. Had to wait for 5 working days, meaning that I have to chase it again 5 days later to see if it arrives. Should not be that difficult. Receipt with provider number should be atomatically generated.
Using for long time
Fairly easy fairly easy !! What more do you want me to say don’t ask people
To elaborate and they won’t user rude language
Misleading Information and Never Received my Inovice
I am extremely unsatisfied with a recent service received from a clearly online telephone service team.
on 22/08/2021 - I made my order however there is no invoice generated (I need to claim with my health provider). I contacted the 1800 customer service number and informed them I will receive an invoice within 24 hours.
on 23/08/2021 - I checked the invoice again and was told the invoice will be ready after the order shipped out. The order shipped out on 23/08/2021 12:07PM.
on 24/08/2021, I contacted the 1800 number again and being told the...y don't know what is happening, not sure why I don't have my invoice number. I am extremely angry and if i don't have my inovice today, I will take this matter the NSW fair trading and Australian Compeition and Consumer Commission - your business is misleading and this is a terrible experience for me.
What I expected
The contacts are what I ordered and expected. No surprised. Put in prescription information. Only thing I don't like is that you have to order two packs. I have same prescription in both eyes and there are three lenses in a box. I'd like to be able to order ONE box at a time.
Panto shape. Frames only. All ok
Price and delivery excellent. Just dropped of so cannot comment on rigidity. Would I buy again,yes.Purchased frames only. Clearly all ok.
It's so convenient to buy online, cheap with good quality. Its a little bit loose because its my first glasses ever and I'm not used to them.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.
How can I claim from my private health insurance?
Not really sure but they do provide you with a good receipt. Perhaps you can lodge that
When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.
Get an answer from our members and Clearly Contacts representatives
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