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Clearly

Clearly

4.2 from 716 reviews · View Statistics
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Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    3.3 (107)
  • Return Claim MadeYes (18) · No (102)
  • Shipping
    3.3 (88)
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Poor customer service, take money twice. Do not deal with them!

published

I purchased 2 sets of contacts, they took the money from my account, sent one set. I chased them up and 3 months later they sent the second set. Then 8 months later I find out there holding a debt against me for the same amount I paid. They will not accept proof of purchase. They were scamed but hold my purchase accountable.
Avoid dealing with this company.

Product Quality
1/5
Shipping
1/5

Forced feedback

published

I got my products. They emailed asked if I had received products. Clicked the link and it brought me here.

Incentivised Review No

Service to delivery great and super fast.

published

Easy site to navigate and the prices great value.
The Product looks good but the frame is not very durable.

Product Quality
3/5
Shipping
4/5
Incentivised Review No
Larry Whiting
Larry WhitingGreater Melbourne (Inner), VIC

Value for money

published

OK for what I ordered
replacement glasses ok for straight forward vision but I must turn my head to have clear vision to either side something I'm sure I will adjust to as I do more driving with the new glasses
Fitment improvement is better

Shipping
3/5
Incentivised Review No
Return Claim MadeNo
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published

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Incentivised Review No
Joanne
JoanneQueensland
  • 2 reviews
  • 1 like

Good contacts

published

Great contacts
Quick delivery
Surprise gifts
Exactly what I ordered
Always on time
Great communication
Very competitive price
Easy to navigate website

Shipping
5/5
Incentivised Review No
Return Claim MadeNo
Naur
NaurCanberra 2600, ACT

Products aren’t very comfortable or vivid which is unfortunate as I was really looking forward to them.

published

Store was easy to navigate.
Range was simple.
Product was ultimately a disappointment, they were very uncomfortable, abrasive, cloudy, and colour was not even visible.

Product Quality
2/5
Shipping
3/5
Elise
EliseSydney Surrounds, NSW

Affordable and quality!

published

Great option for affordable and quality glasses. One pair did have wonky nose bits (don't know the name of them) one higher than the other. But apart from that, they arrived perfect and in quality packaging with cleaning cloth and case for each pair. Would recommend!

Incentivised Review No
Dean C.
Dean C.Greater Melbourne (Outer), VIC

Second time purchse

published

order processed quickly again, unfortunately they use Auspost for despatch, last year got glasses within 1 week, this year it took 4 :( If they changed their choice of delivery partner would definitely recommend them for future purchases

Product Quality
5/5
Shipping
1/5
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KJR
KJRSydney, NSW

Clearly Prescription glasses

published

Can’t fault the site for quality of glasses and service the problem I had is that I don’t know if my script was incorrect or my glasses came with the wrong prescription, can’t read with them but they look nice :-)

Product Quality
3/5
Shipping
5/5

Easy, fast, Convenient

published

Easy, fast, secure, convenient process. Got my contacts for great price and quick delivery. Also had good selection of products to order from.

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
Chris
ChrisSydney, NSW

Good quality and plenty of choices

published

I've generally been happy with my glasses from Clearly. The frames aren't always a perfect fit - that's the risk of buying sight unseen, I guess - but the lenses are good. The last pair I bought are multifocal sunglasses and the lenses on them are excellent. Delivery is usually pretty quick.

Product Quality
5/5
Incentivised Review No
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Tear in contact lenses within weeks of purchase with no refund/replacement

published

No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
Desireeh
DesireehSouth East Queensland, QLD
  • 2 reviews

Quality products, reasonable prices

published

Ordering online was easy and the delivery was quick. Happy with the brand of contacts that I purchased, reasonably priced and good quality.

Product Quality
4/5
Shipping
4/5
Tanya Fraser
Tanya FraserSouth East Queensland, QLD
  • 3 reviews

Great glasses for the price

published

Totally satisfied. Will probably spend a bit more next time to get thinner lenses but they are good.
The purchase process was easy and the glasses I chose look good.

Product Quality
4/5
Shipping
4/5
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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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