Poor customer service, take money twice. Do not deal with them!
I purchased 2 sets of contacts, they took the money from my account, sent one set. I chased them up and 3 months later they sent the second set. Then 8 months later I find out there holding a debt against me for the same amount I paid. They will not accept proof of purchase. They were scamed but hold my purchase accountable.
Avoid dealing with this company.
I got my products. They emailed asked if I had received products. Clicked the link and it brought me here.
Service to delivery great and super fast.
Easy site to navigate and the prices great value.
The Product looks good but the frame is not very durable.
Value for money
OK for what I ordered
replacement glasses ok for straight forward vision but I must turn my head to have clear vision to either side something I'm sure I will adjust to as I do more driving with the new glasses
Fitment improvement is better
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Exactly what I ordered
Always on time
Very competitive price
Easy to navigate website
Products aren’t very comfortable or vivid which is unfortunate as I was really looking forward to them.
Store was easy to navigate.
Range was simple.
Product was ultimately a disappointment, they were very uncomfortable, abrasive, cloudy, and colour was not even visible.
Affordable and quality!
Great option for affordable and quality glasses. One pair did have wonky nose bits (don't know the name of them) one higher than the other. But apart from that, they arrived perfect and in quality packaging with cleaning cloth and case for each pair. Would recommend!
Second time purchse
order processed quickly again, unfortunately they use Auspost for despatch, last year got glasses within 1 week, this year it took 4 :( If they changed their choice of delivery partner would definitely recommend them for future purchases
Clearly Prescription glasses
Can’t fault the site for quality of glasses and service the problem I had is that I don’t know if my script was incorrect or my glasses came with the wrong prescription, can’t read with them but they look nice :-)
Easy, fast, Convenient
Easy, fast, secure, convenient process. Got my contacts for great price and quick delivery. Also had good selection of products to order from.
Good quality and plenty of choices
I've generally been happy with my glasses from Clearly. The frames aren't always a perfect fit - that's the risk of buying sight unseen, I guess - but the lenses are good. The last pair I bought are multifocal sunglasses and the lenses on them are excellent. Delivery is usually pretty quick.
Tear in contact lenses within weeks of purchase with no refund/replacement
No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.
Quality products, reasonable prices
Ordering online was easy and the delivery was quick. Happy with the brand of contacts that I purchased, reasonably priced and good quality.
Great glasses for the price
Totally satisfied. Will probably spend a bit more next time to get thinner lenses but they are good.
The purchase process was easy and the glasses I chose look good.
Questions & Answers
Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.
How can I claim from my private health insurance?
Not really sure but they do provide you with a good receipt. Perhaps you can lodge that
When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.
Get an answer from our members and Clearly Contacts representatives
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