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Clearly

Clearly

4.3 from 806 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    3.3 (130)
  • Return Claim MadeYes (20) · No (128)
  • Shipping
    3.2 (112)
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Good Service

published

I find these lenses really comfortable. The price is keen in comparison and delivery is prompt for a regional location

Incentivised Review No
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Kathy M.
Kathy M.Sydney, NSW
  • 2 reviews

Happy

published

They look great, easy ordering and accurate description. Frames were a bit lighter than I expected but love the green colour - had trouble finding similar in a physical store (and then they were twice the price).

Product Quality
5/5
Shipping
4/5
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Suzee
SuzeeSouth East Queensland, QLD

Order availability

published

Contacts are what I have always been ordering but went through you as I thought it would be only 3-5 day delivery but they weren’t in stock so took 2 weeks. I wish I had of known at order time that you didn’t have them in stock as I was desperate for them. I think on your site you should be able to see straight away if they are available or not or at least offer something similar that is

Product Quality
5/5
Shipping
2/5
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masud
masudGreater Melbourne (Outer), VIC
  • 2 reviews
  • 2 likes

Glass fitting was below average. Not satisfied indeed.

published

Glass fitting was below average. Right glass is kind of loose. Both glass not equally fixed. It makes cracking sound. Not satisfied indeed.

Incentivised Review No
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Overall good for the price. Lenses AR coating not effective

published

Can't complain much for the price. Delivery roughly on time. Lenses' anti-reflective coating however is not very effective when compared with my other pairs using Essilor lens, reflection from my own eyes is extremely noticeable especially when you look at something dark.

Lenses: Thin Air BlueReflect™ Lenses with C Shield

Product Quality
3/5
Shipping
4/5
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limwongs
limwongsGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Glasses fine.

published

Glasses fine. Delivery a little late due to black Friday backlog and covid delivery delays but a discount and free express delivery fixed that.

Incentivised Review No
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Cheaper alternative

published

I was really surprised at how much prescription glasses cost on Clearly as my glasses usually cost over $600 a pair at OPSM because of my high prescription degree but i was able to get glasses and frames for myself for less than $300 on Clearly however the nose pad is a bit hard and has scratched my nose and forehead when i lift it above my face to place it on my head for a sec. Other than that, i will definitely continue buying glasses from clearly from now on.

Product Quality
4/5
Shipping
5/5
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How about Just, yes I received my delivery

published

Really , just clicking yes i received my delivery would be enough, sick of all these reviews as they take time and are annoying

Incentivised Review No
Return Claim MadeNo
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mitchbukka
mitchbukka
  • 3 reviews
  • 1 like

Good prices, terrible service

published

Order took 33 days longer than estimated, nearly 2 month wait on my order. Customer service is difficult to understand

Product Quality
2/5
Shipping
1/5
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Quality is not great

published

Item is as described but frame details show poor quality. First Ray Ban for me. May be other frame will be better.

Product Quality
2/5
Shipping
5/5
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Terrible - no idea when my lenses will ship

published

Constantly fobbed off with assurances that my lenses would be shipped within 24 hrs. Have been told that four times this week and have the screenshots to back this up. Appalling - avoid!

Shipping
1/5
Incentivised Review No
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Wanda
WandaSouth East Queensland, QLD
  • 3 reviews

Good , delivery bit slower than normal, but ok

published

As per description, virtual help was great .
Had to change the prescription through store .
Have to use this brand, as only choice available .

Shipping
4/5
Incentivised Review No
Return Claim MadeNo
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Alan
Alan
  • 2 reviews

Thank you very much and yes I am Happy with my new glasses.

published

i am buying again from previous purchases.
The service from sales staff are excellent - and delivery was quick.
Just a comment on why I shop with Clearly - the answer is PRICE.
It appears CLEARLY has been establishing its customer base and is now moving towards charging commercial pricing like Specsavers.
Stay in your Bubble Cleary you have a great market for your product.
Keep your pricing down...not like the others.

Regards, Alan

Product Quality
4/5
Shipping
4/5
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Citizen
CitizenPerth, WA

Goods very late in delivery

published

Goods very late in delivery and there did not seem to be any traceability, the re order for missing lenses was going to take months

Product Quality
4/5
Shipping
1/5
Incentivised Review No
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Do the job, but were not as expected.

published

Glasses do the job, however they are not the same as the pictures, much darker at the front. Fit is also average, they slip down, when even $3 sunglasses fit without problem.

Product Quality
3/5
Shipping
3/5
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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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