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Clearly

Clearly (page 2 of 8)

4.3 from 794 reviews · View Statistics
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Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    3.3 (116)
  • Return Claim MadeYes (18) · No (112)
  • Shipping
    3.3 (99)
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Chris
ChrisSydney, NSW

Good quality and plenty of choices

published

I've generally been happy with my glasses from Clearly. The frames aren't always a perfect fit - that's the risk of buying sight unseen, I guess - but the lenses are good. The last pair I bought are multifocal sunglasses and the lenses on them are excellent. Delivery is usually pretty quick.

Product Quality
5/5
Incentivised Review No
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Tear in contact lenses within weeks of purchase with no refund/replacement

published

No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Desireeh
DesireehSouth East Queensland, QLD
  • 2 reviews

Quality products, reasonable prices

published

Ordering online was easy and the delivery was quick. Happy with the brand of contacts that I purchased, reasonably priced and good quality.

Product Quality
4/5
Shipping
4/5
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Tanya Fraser
Tanya FraserSouth East Queensland, QLD
  • 3 reviews

Great glasses for the price

published

Totally satisfied. Will probably spend a bit more next time to get thinner lenses but they are good.
The purchase process was easy and the glasses I chose look good.

Product Quality
4/5
Shipping
4/5
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Good product and good service

published

A little disappointed that I didn't get any gummy bears like my partner usually does when he buys from clearly but the product is good quality and shipping time was pretty good considering current covid related delays with aus post.

Product Quality
5/5
Shipping
4/5
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Very prompt service, thank you.

published

Very happy. My life would be much poorer without my multi focal contact lenses and buying them from you is easy and cost effective.

Incentivised Review No
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Traci
TraciPerth, WA

Pretty good service

published

The first initial parcel was lost. But they kindly replaced it. And I've got it promptly within a short time

Incentivised Review No
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Repeats easy

published

Easy repeat ordering of prescription, fast delivery, good product range, reasonable price, will continue to use due to good service.

Incentivised Review No
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Dorothy
Dorothy
  • 6 reviews
  • 1 like

Difficult to claim from Health Insurance

published

Not happy! No receipt is given when you made an online purchase. I had to email to ask for one so that I can claim from my health insurance. Had to wait for 5 working days, meaning that I have to chase it again 5 days later to see if it arrives. Should not be that difficult. Receipt with provider number should be atomatically generated.

Product Quality
2/5
Shipping
3/5
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Using for long time

published

Fairly easy fairly easy !! What more do you want me to say don’t ask people
To elaborate and they won’t user rude language

Product Quality
4/5
Shipping
4/5
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Jim
JimSydney, NSW
  • 2 reviews
  • 2 likes

Misleading Information and Never Received my Inovice

published
Product Quality
1/5
Shipping
1/5
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Trudy
TrudyNortheast, VIC

What I expected

published

The contacts are what I ordered and expected. No surprised. Put in prescription information. Only thing I don't like is that you have to order two packs. I have same prescription in both eyes and there are three lenses in a box. I'd like to be able to order ONE box at a time.

Product Quality
4/5
Shipping
4/5
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Murph
MurphGoulburn Valley, VIC

Panto shape. Frames only. All ok

published

Price and delivery excellent. Just dropped of so cannot comment on rigidity. Would I buy again,yes.Purchased frames only. Clearly all ok.

Product Quality
4/5
Shipping
5/5
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Quality

published

It's so convenient to buy online, cheap with good quality. Its a little bit loose because its my first glasses ever and I'm not used to them.

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The reviewer stated that an incentive was offered for this review

Sundas A.
Sundas A.Illawarra, NSW
  • Verified

Service was excellent, product wasn't

published

The service was very good within a day we had received the product.

I have ordered the product for my husband after reviewing the reviews on the website, but unfortunately my husband is not at all satisfied with the product. He only used once but with no improvement on his vision he is not using it any more.

Product Quality
1/5
Shipping
5/5
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Andrey
Andrey
  • 2 reviews

Good glasses, not the best delivery.

published

The package was left in the neighbours letterbox for 3 days and status was "delivered" lucky my neighbour brought it to us.

Product Quality
5/5
Shipping
2/5
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Nice Frames

published

They are lovely Glasses but I can't wear them as I think I needed to my PD but other than that they are nice.

Incentivised Review No
Return Claim MadeNo
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Great

published

Easy to navigate options. Wish there were more colour options. My contacts felt big and itchy on my eyes. And kept moving

Product Quality
3/5
Shipping
5/5
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Cadence P.
Cadence P.Sydney, NSW

Great choice of colour and style!

published

Very happy with the range here and frequent deals mean I can easily afford a pair whenever I need one!

Product Quality
5/5
Incentivised Review No
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First time purchase from cleary

published

Contacts are very hard to fit properly . Delivery etc was very good . Will see if you have better quality lenses when I order again

Product Quality
3/5
Shipping
5/5
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Kelvin
KelvinPerth, WA

Looks good - slightly flimsy and tad heavy

published

Product were ok but was expecting them to be lighter. Quality as expected with the price paid, have had better quality glasses. It looks good however.

Product Quality
2/5
Shipping
5/5
Incentivised Review No
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Convenient and easy

published

Great only thing would be most convenient if receipt came with the lenses so I don't need to download , print when claiming.
Thanks

Incentivised Review No
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Glasses are excellent

published

Product is amazing -site easy to use only issue is with the invoicing system -i wanted to claim on our health fund and they don’t put the codes for the lenses on without having to contact them happen on both occasions

Product Quality
4/5
Incentivised Review No
Return Claim MadeNo
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Jamie
JamieNorth-West & West coast, TAS

Got exactly what was ordered

published

So easy and convenient, always great service and delivered in a very timely fashion. Always great service, 100% satisfied with the service.

Product Quality
3/5
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The reviewer stated that an incentive was offered for this review

Debbie
Debbie
  • 2 reviews

Customer care

published

Clearly has a wonderful site, easily navigated with lots of good deals. My delivery arrived quickly and safely. I definately would recommend Clearly for eye care.

Incentivised Review No
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Page 2 of 8

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