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Clearly

Clearly

4.3 from 800 reviews · View Statistics
See the Best Optical Retailers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Clearly Contacts

Reviews

  • Product Quality
    1.5 (15)
  • Return Claim MadeYes (18) · No
  • Shipping
    1.8 (9)
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Poor customer service, take money twice. Do not deal with them!

published

I purchased 2 sets of contacts, they took the money from my account, sent one set. I chased them up and 3 months later they sent the second set. Then 8 months later I find out there holding a debt against me for the same amount I paid. They will not accept proof of purchase. They were scamed but hold my purchase accountable.
Avoid dealing with this company.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Tear in contact lenses within weeks of purchase with no refund/replacement

published

No refund/replacement offered on a RGP contact lenses that developed a tear within weeks of purchase. I had to chase them for a reply a number of times regarding their course of action only to be told today that due to the length of time their refund/replacement policy was no longer applicable. Do not purchase from this company as they do not hold themselves responsible for supplying substandard lenses which are a significant danger for the wearer.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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shopaholic
shopaholicSouth East Queensland, QLD
  • 10 reviews
  • 31 likes

Very poor customer service

published

It has been more than 4 days and their customer team is unresponsive and no replies at all, not happy about this at all.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Katy
Katy
  • 3 reviews
  • 1 like

Exchange /returns

published

Responses were initially slow but I was happy to find out I could get an exchange or refund on most items. Disappointing to see not all brands had my prescription. Will probably revert back to previous suppliers.

Product Quality
3/5
Shipping
3/5
Incentivised Review No
Return Claim MadeYes
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joe zhou
joe zhouCanberra Central 2601, ACT

easy, fast and accurate

published

very easy to order and you just wait at home for the delivery come. every 3 month I will order my contacts here.

Product Quality
4/5
Shipping
4/5
Return Claim MadeYes
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The reviewer stated that an incentive was offered for this review

Courtney
Courtney
  • 2 reviews

The worst customer service I have ever experienced. DO NOT BUY

published
Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Glasses lasted less than 6 month

published

I have been wearing glasses for 24 year this is my first pair I purchased from clearly and the pair of glasses that lasted less than 6 months. I contacted them to have them replaced as the arm slide off from the frame. Nothing bent or damaged on the frame an I get 50 questions on how use my glasses, how I take them off and on. Which hands I use? Etc. And how I wanted to exchange them back in July when I purchased them, (had them fitted) I am now told that they don't cover. I still have pairs of glasses that have lasted 3 years and these less than 6 months!! I was offered no refund or exchange but a $ 25.00 credit. I will never again use this company and never recommend the service.

Product Quality
1/5
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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The Master
The MasterCentral Highlands and Goldfields, VIC
  • 2 reviews

don,t deal with Clearly they just fall back on their warrant even when the problem is quality control of the eye wear.

published

don,t deal with Clearly they just fall back on their warrant even when the problem is quality control of the eye wear. The glassess arms are made from the cheapest products , ( keeping the cost,s down ) All I need was two plastic tubes that go over the arm frame , as my ones just simple split due to their weak plastic used it should have been made with harden plastic tubes . So what happen " so sorry your warrant ran out ( by 7 mths ) not real intrested in that just send me some plastic tubes and I can fit them to my glasses, is not that HARD

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Steve
SteveSouth East Queensland, QLD
  • Verified

Cheap frames

published

After 4 months arm on glasses break never had glasses do this and have had many other pairs for years. Apparently this is normal wear and tear and will not replace under warranty.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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JJ
JJSydney, NSW
  • 2 reviews

Product never received. Still chasing refund

published

I cannot recommend this store. Our product never arrived and customer service has been very evasive. Several weeks later we are chasing a refund but customer service are telling us they are not able to put it through. Please do not buy from
here based on our loss of over $500.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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karl
karlHobart, TAS

inferior frames

published

I have brought this product because they were cheap and after 2 months the frame broke near the pivot with the arm. I contacted them send pics and no back up service at all, people stay away from these chinese distributors they are after turnover with a crap product.

karl

Incentivised Review No
Return Claim MadeYes
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Mark
MarkGreater Melbourne (Outer), VIC
  • 4 reviews
  • 4 likes

Poor quality glasses and misleading

published

I have been dealing with them since 2008. The quality always been rubbish but I used to purchase a number of frames knowing that they would not last long. But the most recent issue I had is when I ordered an Oakley sunglasses. At checkout I was giving the option to pay for $9 express shipping; it stated a guaranteed 1-3 days delivery. After paying for item, this has increased to 10 days. When I contacted them via online chat they pumped it up to 17 days! What a joke. I cancelled the order for the principle of it.

I will never be buying anything from this website. Dodgy and misleading.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Optical Retailers

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  • Verified

Poor quality and very poor customer service

published

I ordered a pair of glasses from Clearly contacts. They arrived in a two week timeframe completely bent out of shape so the result was that they were completely unwearable. They offer a 14 day refund which I have used but still waiting to get my money back. Would not use again.

Product Quality
1/5
Incentivised Review No
Return Claim MadeYes
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Marcela R.
Marcela R.South East Queensland, QLD

Expect your purchase never arrive to your place

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Vanessa M.
Vanessa M.South East Queensland, QLD
  • 2 reviews
  • 2 likes

Terrible Service

published
Shipping
1/5
Incentivised Review No
Return Claim MadeYes
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Questions & Answers

Happy customer
Happy customerasked

Hi - has anyone ever ordered Boston RGP contact lenses from Clearly Contacts and how did you find the quality and precision? Am not happy with Gelflex as a lab.

No answers
JOE
JOEasked

How can I claim from my private health insurance?

2 answers
Deb
Deb

Not really sure but they do provide you with a good receipt. Perhaps you can lodge that

Sharon M
Sharon M

When ordering you will see an option to elect to have a tax receipt emailed to you to submit to your health fund, and there's a drop down box listing them all. Even if you don't ask for the receipt you can get it later. I claim mine back from NIB with no problems.

Get an answer from our members and Clearly Contacts representatives

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