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Clear Skincare Clinics

Clear Skincare Clinics Questions & Answers

4.0 from 752 reviews

61 questions from our users

bonnie20large

bonnie20largeasked

Hey,
I was wondering is all of your products chemical free?

No answers

Kate

Kateasked

Hello. We recently bought your cleanser, smooth skin 8, toner and copper peptide serum for my daughters acne. But we can’t remember the process the lady explained for use. Can you tell us which order she should use the products, which ones she rinses off and how regularly each should be used?
Thanks.

No answers

Caitlen

Caitlenasked

Hi I am almost in my second trimester and have been using the gel cleanser, copper peptide serum, toner, moisturiser and sunscreen avoiding other products due to the effects they can have but I have just read that some of the ones I've been using could be harmful too? I googled before continuing and read it was safe but just wanted to confirm as I've also read the toner could be harmful when pregnant too?
Thank you in advance.

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Caitlen,
Thank you for reaching out regarding your products! We can assure you that the products you are using are completely safe when you are pregnant or breast feeding. The only products we would recommend to avoid using is our New Skin and Steiva creams as it is mainly Vitamin A derivatives or Hydroquinone actives that aren't recommended if you are pregnant or breast feeding.

We hope this helps!
Kindest Regards,
The Clear Skincare Clinics Team.


Sarah

Sarahasked

Hi
So I've been using the copper peptide serum for the last two weeks and I've been noticing that when I use it, my skin becomes dry and flaky. Any reason why this happens?

Thank you

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Sarah,

The copper peptide serum should not be making you dry or flaky. It is quite hydrating, rejuvenating and contains healing properties.

Are you using any other products?

Kind Regards,
Clear Skincare Clinics


Sarah

Sarahasked

Hi
I recently started getting the SGA treatment (I've had two sessions so far) to treat a few pimples and enlarged pores but since the treatment I've been breaking out more than ever before. Is this normal? Should I stop this treatment?
I've also started using the smooth skin glycolic cream, so could that potentially be a reason? I've also started the copper peptide and noticed that is making my skin more dry and flaky that usual.

what do you recommend I do next?

Thank you

No answers

Sara L

Sara Lasked

I was recently encouraged to purchase the clear skincare hyaluronic acid serum to help with the skin care regime but after going home, realised it has benzyl alcohol. I do know hyaluronic acid is meant to do good to the skin but dont understand why benzyl alcohol, a harmful ingredient that dries out and potentially further harm the skin in a long run is added into the serum?

Please help me understand and know Im not putting on harmful products that were encouraged to be purchased.

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Sara,

While it is an ingredient the amount used is extremely minimal and only included as it helps preserve the product. It will not have any adverse or drying effects on the skin.

Kind Regards,
Clear Skincare Clinics


Sushmita S.

Sushmita S.asked

Im getting irritating and redness and itchy reaction after SGA. I was told by one of the staffs to show it to the GP and did my blood test and urine sample test just incase if i have any allergic reaction, I am waiting for the result. Im scared.. im getting married soon thats why I got this treatment however im having this bad reaction. What could clearskin possibly do for me.. ive paid $608 for 4 treatments and some products. Im very concerned about my skin. Please help.!!

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Sushmita,

We really want to look into this further for you, we will sent you a private message to get some details off you which will enable us to investigate further.

Kind Regards,
Clear Skincare Clinics Team


Jessica H.

Jessica H.asked

Hello,

What payment options do you accept? (cash, cheque, card etc.)

Thank you

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Jessica,

We offer Zippay in our clinics.

Warm Regards,
The Clear Skincare Clinics Team


Corinne

Corinneasked

I am thinking of getting laser hair removal. I have dark hair and light skin so I understand the alexandrite laser you use is ideal for my colouring. Can you tell me if its better for me to shave the day of the treatment ... or the day before? Any other preparations on my behalf needed prior to my appointment? Thanks.

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Corinne,

We ask that you shave the area two days prior to your appointment. It is also important that you have not waxed, or tweezed the area for 5 weeks prior the appointment or had any sun exposure or fake tan on the area you want lasered two weeks prior to the appointment.

Warm Regards,
The Clear Skincare Clinics Team


Vee

Veeasked

Hi Clearskincare Clinics,
I have been using the gel cleanser, smooth skin 8% cream and moisture plus cream for a few months now.
My morning routine at the moment, gel cleanser then SKII essence, smooth skin cream then BB cream. My question, i just did some research and they say that acids have to go first before essence. But my confusion is, because the smooth skin is in a form of a cream, is it correct the order i have been applying my morning routine?
need advise ASAP, thanks

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Vee,

Thank you for your enquiry! We would definitely recommend putting any serums or essences after using any products with a percentage of active ingredients / fruit acids as your serums and essences most of the time are meant to hydrate which should be done after any acids so that hydration can be put back into the skin.

We hope this helps!

Kindest Regards,
The Clear Skincare Clinics Team


Maggie

Maggieasked

I can't access to the website. Is there a clinic in Toowong, QLD ? I'm with Mosman's branch atm but will move up soon.
Maggie

No answers

Hannah N

Hannah Nasked

I want to know more about ’try acne treatment free’ in Adelaide

No answers

Vee

Veeasked

Is it safe to use the SPF30 around the eye area?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Vee, Yes, absolutely!

Kind Regards,
The Clear Skincare Clinics Team


atjln s.

atjln s.asked

Hi just wondering what the best treatment would be in store for acne on forehead? Skin needling or peels?

3 answers
Kaz
Kaz

I’ve been getting the peels. But they staff are trained in what works best. They do lasering and a led type light treatment for acne and scars.

atjln s.
atjln s.

Which peels have you had if you don't mind me asking? How many?

Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi There,

I would recommend visiting your closest clinic to have a complimentary skin consultation. Everyone's skin is very different and responds differently to treatments so it's best one of our senior therapists looks at your skin before recommending any treatments. I hope that helps!

Kind Regards,
The Clear Skincare Clinics Team


Khaye r.

Khaye r.asked

Hi I was not happy about the 1st treatment that they did to me in clinic. I still have 2 treatments and I'm so scared to use the products that they give it to me can I get a refund for my payment and give back the products and refund my money?

5 answers
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Khaye,

We appreciate the time you had taken to message us and are sorry to hear you feel unhappy with your experience at the clinic. We normally do not provide refunds but do offer in store credit for the value of the treatments you had purchased - however we can have someone contact you to discuss this with you further. Can I please ask which clinic you had visited?

We hope to hear from you soon!

Kindest Regards,
The Clear Skincare Team

Khaye r.
Khaye r.

Thanks for the response. Why you didn't make a refund? Every customer have a rights to change their mind especially if the treatment is very painful with me and I think I can't go through again with the next treatment. I'm gonna see a dermatologist and check if the treatment is right for my skin. The clinic that I visited is in Adelaide, SA.

Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Khaye,

We apologise for the delay in response! We completely understand your frustration and again are sorry to hear you found the treatment painful. So that I can assist you further and past your request for a refund on to the relevant clinic, can you please provide your full name or contact number that would be found on your client profile? We hope to hear from you soon!

Kindest Regards,
The Clear Skincare Team


Joanne

Joanneasked

If I’ve changed my mind on getting the treatment, would I get a full refund?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Joanne,

We unfortunately do not provide refunds for change of mind and before purchasing treatments / packages with us we specify this in consent forms! We can provide in store credit at the value of the treatments / packages you have purchased with us that you can use toward either products, a different package, or other treatments.

We hope this helps!

Kindest Regards,
The Clear Skincare Clinics Team


Visa L.

Visa L.asked

Hi, i was advised after my consultation at clrarskincare clinic to use smooth skin8% in the morning. Then the moisture+ cream in the evening. I was wondering can i use the smooth skin 8% in the evening with the moisture+cream? Will it work better since i wont be putting any make up in the evening?

Thanks,
Vee

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Vee,

Thank you for your message! It is best to use the Smooth Skin 8% in the morning as the active ingredients will continue to work on your skin throughout the day and to use Moisture + at night so the cream can moisturize your skin whilst you sleep. You can use Moisture + at any time of the day however if you would need some extra moisture before applying your makeup.

We hope this helps!

Kindest Regards,
The Clear Skincare Clinics Team


Kheng K.

Kheng K.asked

How much it cost for teeth whitening?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Kheng,

Please see the pricing for teeth whitening below.

https://clearskincareclinics.com.au/body/

Kind Regards,
The Clear Skincare Clinics Team


Jennifer

Jenniferasked

I have been told that the fractional resurfacing in Western Australia is not done with a laser. Is this correct? And if so what are they using here in WA and why is it not on your website?

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Jennifer,

Thank you for your enquiry! We apologise for the delay in response.

Our Fractional Skin Resurfacing treatment uses the same method across all of our centres Australia wide. We use the Pixel RF machine that uses radio frequency technology. The Pixel Radiofrequency applicators deliver electromagnetic energy to the skin’s surface which creates micro-perforations in the skin to deliver a deep heat injury to the tissue resulting in new collagen formation with minimal downtime.

We have a video on our website under the Anti-Ageing tab in the 'Skin Resurfacing' option which gives a visual on the hand piece and what it looks like when the treatment is performed. Our Dr Philippa McCaffery also gives a brief explanation of the treatment.

We hope this answers your questions! Please let us know if you'd have any further queries.

Kind Regards,
Clear Skincare Clinics


Elly S.

Elly S.asked

how much sessions does it take to do Brazilian and underarms and is there something for pores and acne scars

1 answer
Clearskincare Clinics
Clearskincare C.Clearskincare Clinics

Hi Elly,

Thank you for your question!
Generally for laser hair removal we recommend having between 6-12 sessions, however we would suggest visiting a clinic to have a complementary consultation to discuss further and ensure your hair type is suitable for the treatment.

We also have a wide variety of treatments to assist with enlarged pores and acne scarring. The best thing to do would be to visit a clinic and discuss a suitable treatment plan with one of our expert therapists.

If you would like help booking in a consultation, or have any further questions please call us on 1300880922.

Kind Regards,
The Clear Skincare Clinics Team


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