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Click Broadband

Good customer service and good speed

I had some speed and connection issues but the customer support team resolved them quickly and promptly and was very helpful in the whole process very happy with the service I am receiving NBN FTTN Wendouree area.

Value for Money
Customer Service
Start DateOctober 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)
1 comment
Hi Mark, Thank you for your great feedback! We hope you continue to enjoy our services and please do not hesitate to contact us if you need help with anything else. Best regards, Click Team

I can't live without internet access.

The connection sometimes drop so my cell phone or my laptop do not detect any connection. It is annoying when I do a streaming and stop in the middle of the show.

Value for Money
Customer Service
Start DateSeptember 2018
Adequate Speeds Yes
Standalone or BundledStandalone
Contract Type6-month contract
Data TypeUnlimited Data
Connection TypeI don't know
1 comment
Hi Dessy, We are sorry to hear about this problem. We will escalate your account for investigation and you will be contacted by our staff soon. In the future if any issues occur, please contact us directly on 1300 254 255, or via our website using our LiveChat or Contact Form functions before leaving feedback so we can address them more quickly. Thank you, Click Team

Speed was very low initially, but resolved.

Not happy with the speed over evening as I have paid for NBN50 initially, however after a few calls the speed issue is now resolved.

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Thanks again Johnson for your review. Regards, Click Team.

Great

Very Easy to set up, only 1 short drop out. very happy with this service! I would definitely highly recommend.

Connection TypeNBN Wireless
1 comment
Thanks Garrett for your great feedback :) Regards, Click Team

good rating

its a great service only problem I've had is had to reset my modem 3 time now it could be my modem or could be the service but any ways if it my modem I've would have liked a modem from Click as free modem or a rental I didn't like to buy one as had a modem already but would like to have a chance getting one at a low cost. If I didn't have a modem would have to buy one but other services offer a rental of give one for free.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Woolley! Thanks for your feedback. Can please provide us with your CRN (via private message) and we'll contact you ASAP to see how we can assist you with the modem issue. Regards, Click Team

Speed and connection is not very stable

For my 50m plan, sometimes there is no data down or up loading, sometimes the speed is very slow. I tried turning on and off, but no improvement.

Connection TypeNBN HFC (Cable)
1 comment
Hi Yi! Thanks for your rating. We're sorry to hear that you're experiencing unstable connection with us. Our support team will contact you ASAP to assist with the issue. Regards, Click Team

Fast and engage contact by Click!

We ar glad that we pick Click as our provider to Internet! we will tell others about our good experince.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Martin! Thanks for your great feedback & recommendation! Regards, Click Team

Fast installation and good internet speed

Very happy with Click Broadband so far.

I first tried to get connected to the NBN with another provider which ended being a nightmare. I had to cancel the order before they could even figure out why the connection wasn't working.

I then called Click Broadband and was online within a week. Now a month or so in and still not a glitch.

Would be happy to recommend Click Broadband.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Dusty, Welcome aboard, and thank you for your great feedback. Regards, Click Team

This is great

Better speed...great service...were looking for a cheaper internet services and we found it in click broadband. Keep it up guys

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Vivek, we appreciate taking time to review our service. Thank you for your great feedback. Regards, Click Team

Forced NBN made me look elsewhere.

Due to the forced initiation of the NBN, I was compelled to search for a more suitable plan than what I was offered from iiNet.

Connection TypeADSL/ADSL2+
1 comment
Hi Brandon, we appreciate taking time to review our service. Thank you for your great feedback. Regards, Click Team

A good, reliable connection to the world

I have been with Click Broadband for almost three months and the connection has been very stable. I have run speed tests at various times of the week/day and consistently get ~46Mbps/18Mbps on a 50/20 Unlimited data plan.
Initially when setting up the service there were some teething problems, but with help from a good customer service team it was resolved quickly and without fuss.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi M J! Your feedback is valuable to us and we appreciate your positive rating. Please do not hesitate to contact us immediately if you experience issues, our team will do our best to resolve them ASAP. Regards, Click Team

Very impressed

Great connection and service so far! Tech support guy was great and had me running in no time. Was dubious At first but gave them a try and very happy.

Connection TypeNBN HFC (Cable)
1 comment
Hi TKd! Thank you for sharing your experience and for your great feedback! Regards, Click Team

Good service

Good service.easy to switch over. Had a slight problem as they billed me twice but they rang me before I realised and sorted it out. Internet is fast

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Ryan, we apologise once again for the mix up. Thank you for your great feedback. Regards, Click Team

Good Value, but has some dropout issues

You get good value here, but there were moments in the first month where I experienced dropouts but after the first month it works relatively well.

Connection TypeNBN FTTN (Fibre to the Node)
1 comment
Hi Wisely, your feedback is important to us. We apologise for any inconvenience caused in the first month. Shall any issues persist, please do not hesitate to contact us. Thanks again for your positive review. Regards, Click Team

Reliable Broadband

Fairly reliable although I thought that it would be quicker. No issues to date and everything that Click offered has been delivered.

Connection TypeI don't know
1 comment
Hi Robert! Your feedback is valuable to us and we appreciate your positive rating. Please do not hesitate to contact us immediately if you experience speed issues, our team will do our best to resolve them ASAP. Regards, Click Team

Does the job fine

Nothing noteworthy - service etc all as expected. Is prone to slow speeds in periods of peak demand but fortunately it doesn't happen too often

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Damir, Thanks for the review! If you don't mind, please provide us with your account number via private message and we'll get the support team to check your connection and do our best to resolve the speed issue. Once again, thank you for your valuable feedback. Regards, Click Team

Over 40mps

i had low expectations for this service provider so fast oh my goodness over 40 megabytes per second that's insane

Connection TypeNBN Wireless
1 comment
Thank you Holly for your great feedback!

Satisfactory assistance

NBN. Jeremy, who is my account manager was polite, very helpful and considerate. He did his best to relay my concern to the management without bias. He attended to my concerns with care and enthusiasm. However, I was not quite pleased with one representative named Jelly because I was just updating my information and case but she was so sharp and she sounded annoyed while talking to me. She wouldn't even let me speak and kept talking without asking what I needed.

Connection TypeNBN FTTP (Fibre to the Premises)
1 comment
Hi Janine. We apologise for your experience with one of our Customer Representatives. We will investigate into this matter and work to improve our Customer Service. Thank you very much for your valuable feedback.

4 stars

NBN, quickly installed within a few days from ordering, connection has never had an issue, great customer service and support.

Edit: have had a few issues with click regarding dropouts and bad speeds, normally this is rectified fairly quickly however because of this i have changed my rating from 5 to 4 stars.

Value for Money
Customer Service
Adequate Speeds Yes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
Connection TypeFTTN (Fibre to the Node)

Questions & Answers

why is it you have lots of feedback from customers complaining about your low speeds and drop outs? I was thinking of signing up 2 you for Ultimate Plus nbn100 service but have been put off by the bad feedback.. regards, Simon
1 answer
Hi Simon, Thanks for getting in touch, the speed on the NBN is dependent on many factors, which involves the technologies (FTTN, FTTB, FTTC, HFC, etc..) and many other factors including WiFi strength, hardware and software configuration, and the number of user simultaneously using the network. Devices connected by WiFi may experience slower speeds than those connected by ethernet cable. It's not hidden that NBNCo cannot deliver the ultimate speed promised at all times and to all premises, and while we have limited access to the network, we seek to provide the best solution possible to our customers. While we do have customers experiencing speed issues, the majority of our customers are happy and satisfied with the service. In such regard, all our plans are offered on month to month basis, try us, if you are not satisfied you can cancel at any time! You can reach us on 1300 254 255 and we will be happy to assist you! Regards, Click Team

Why is my internet so slow all the time?
No answers

Details

ADSLMobile BroadbandNBN 12NBN 25NBN 50NBN 100
Price $58.88$67.88$74.88$88.88
Service TypeADSLMobile BroadbandNBNNBNNBNNBN
Packages AvailableBundle and StandaloneBundle and StandaloneBundle and StandaloneBundle and Standalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
NBN Speed Tier 12/125/550/20100/40
Max Download Speed 12 Mbps25 Mbps50 Mbps100 Mbps
Max Upload Speed 1 Mbps5 Mbps20 Mbps40 Mbps

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