Poor speed & customer service
Very poor speeds & lags I’ve been with ISP. Customer Service poor speaking to OS people. never listened to my issues. Frustrating, ripoff ISP on the market. Changed to better provider.
My plan is 45mbps but always come it’s 12mbps
Many time it’s dropouts
And some time in evening speed drop like 2 mbps I called many time but thay can’t resolve the py
No value for money
I used to get NBN 12, then moved to NBN 25 to get better speed. I terms speed it did not improve significantly. Also, their customer service is super awful.
Can't even load a video
I signed up 2 services, 1 was to be connected immediately, and 1 at a later date, both were confirmed by rep and email but still had to chase up a week later to only found out they thought both were to be connected at a later date.
It has been roughly a week since I connected and the speeds have been horrendous, particularly during peak (7-11pm). I barely get beyond 5mb/s. Currently it is 10pm and my speed is 0.68mb/s! The default quality for any youtube videos is 144p and still buffers.
I have mentioned this with their customer service and they told me to screenshot the speeds (which I will) and they will look into it.
While it is a competitive price, I don't think the abysmal speed is worth it. If it doesn't improve drastically I think I'll opt out after this month and cancel my other pending service with them to save the hassle.
Trying to steal $297 from customers
Spent 5 hours on the phone between Click, NBNCO, Telstra and another ISP trying to work out why Click wanted to charge me $297 to connect a 40yo property with an existing phone line. The ‘Class 11’ (my house) doesn’t mean there is no phone cable, it means NBN needs to verify the infrastructure which they do during the appointment. This information was confirmed by NBN, Telstra, and the 3rd service provider who I’m now with. Guess what? No $297 charge with them!
In order to ‘prove’ I had a phone line, I was asked to take a photo of the phone socket?! Just crazy.
NBN confirmed they would only pass on the connection fee when there is no infrastructure in place, and then the isp may pass this on to the consumer. I don’t know how Click can get away with demanding $297 upfront before they check the infrastructure. Theiving, dodgy business tactics that shouldn’t be tolerated. Go with literally anyone else.
Trying to charge a bogus $297 installation charge
I read these reviews and decided to go with Click NBN. However, when I called them up I was told that there was a $297 charge for a "New Copper Pair" installation.
I checked with NBN corp and they said there should be no charge at all (it's a long established area with HFC connection, not a green-field development). I checked Click's own critical information summaries and they do not allow for the charge in these circumstances. I have checked with Click's competitors and they confirmed no charge.
Notwithstanding this, I have hit a brick-wall talking to Click's Philippines call centre - "the computer says no".
Is this how they recoup the apparently low charges for the service?
NBN 100 at times slower than ADSL
It's been bloody hopeless since Day 1.
Today the service is testing at 25Mbit. Sometimes 10 or below. At times the service can reach 100 (so the line is physically capable of the high speeds) but that is the exception rather than the rule. There are lots of hollow promises from the Philippines of fixing it, but nothing eventuates, and the service just keeps getting slower.
Very slow NBN. Cancelling is a nightmare
Connection was very slow especially during peaks. They assured that they would look into. It nothing they can do I guess - I had expected it to be a bit slower due to their pricing but it was half of any other ISP I’ve been on with NBN.
Cancelling - told it was fine. Get sent a new bill. Called - eventually told that it was an error, just to ignore it. Here we are now with a reminder notice for the same bill.
Unable to provide decent connection speeds.
I had been with click for 5 months paying for 50mbps download speeds. After 3 weeks the speed dropped to around 5mbps (2.6-6.4mbsp) during peak periods. I talking to tech support multiple times with no results and had no helpful response from there management team despite multiple attempts over four months.
It was a slow painful experience dealing with Click.
I would not recommend them.
Very Very Slow Internet .. disconnected alot ... same crap answers
Bad: Internet is very very very very slow and drops out a lot. Same old answer daily restart your modem. Very painful
we have to use our 4g on our phones alot.
The cheap price means crap connection i think.
Good: customer service people are very nice to talk to even though nothing happens expect please restart your modem every day and the same old crap saying we will look into it with no feed back at all.
I need to change soon cant deal with this anymore.
December 18th 2018 Update: Extremely bad beware
Never ending madness dealing with company.
Internet can’t even send a email.
No refunds or assistance when is not working.
Good reviews are fake.
I am not sure how they get away with it.
Great performance but very poor service
Very poor service. Took 3 days to setup the account with many phone calls required. On day when service was due to start there was no connection. 3 days later after many calls once again I was able to gain service.
Technical support could not make service work. With trial and error I found the correct settings to get the connection to work. No dropouts or speed problems though.
I dread having a problem and having to contact their support again.
After researching I decided Click offered everything I needed and it appeared to be a reliable service. I contacted them to get connected but was told I would have to pay an NBN connection fee of $300. I told the person that the NBN was already connected into the premesis and no further work would be required. The staff member spoken to argued that this was not the case and no matter what I said I could not convince her otherwise, she expressed no willingness to recheck her records. I realised from this that if I agreed and followed through with Click I may never see my money again even when they saw the connection was in the premesis. I went to my second choice provide and am now connected through the existing NBN point with no NBN connection fee.
Take a moment prior to committing to CLICK
I Changed to Click for better monthly pricing. Ended up costing me more, because I had to purchase one of their own modems - My own modem is not locked to the previous provider, but it still wasn't compatible with Click. There's the catch!... offer a great monthly discount, then get the money back by having to purchase their equipment.....Ha!
Apparently it takes 27 days to port a phone number from one NBN provider to another....Huh?
I was told I had to start on the NBN50 plan, then once connected, upgrade to the NBN100. Over the next 3 weeks I requested (3 times) the status on the upgrade and Voip service, only found out FINALLY, that I cannot upgrade my NBN as my line speed is apparently max'd at 48-52Mbps.... REALLY?! I don't think so! I was on 100Mbps with my last provider; in fact we sometimes received higher speeds, as the NBN box is directly outside our house.
So now, I still have no phone, I am sitting on slower internet speed and it's cost me MORE overall than my last provider.....
Not happy jan!!!
This is the Slowest download speed of any previous provider, will be switching very soon, should have stayed with my previous provider.
Not what i signed up for
I'm on the top plan 100 and in all of my speedtests i cant get more than 22mbps. Usually far less. My emails have also gone unanswered. Frustrating!
Very slow speeds
We signed up for 50/20 plan on FTTN with Click after being let down by Dodo. Speed just after setup and for a couple of days were good. Then kept getting slower and slower even to the point that we could not view Netflix at all. Speeds 10/5 during peak. Slower than ADSL2. Usual cop outs with technicians quoting from scripts. Went to TPG on 100/50 plan. Average speed 92/47 even during peak.
Started off OK. But then...
The onboarding experience (transferring from another NBN provider) was a bit kludgy but the customer service staff got it across the line. On the advice of their offshore contact centre staff, I signed onto the 50/20Mbps plan. I've given-up trying to get through to them any more for enquiries/support as the wait times are just bonkers.
Living directly across the road from the node, I know the maximum up/down speeds for my connection are 97382/36010 and was getting very close to those speeds from my previous NBN provider before they withdrew from the market. I figured 50/20 would be fine.
And it was. For a while. For the first few months, I was seeing consistent speeds of ~46500/~17000 at any time of the day or night. But by Christmas 2018 the bandwidth started to dry up. Today, I struggle to sustain 10000 down and 1500 up during the day making working from home (with video conferencing and heavy file transfers) almost impossible. And we've given-up on Netflix 4K streaming of an evening where speeds of 8000/900 are not uncommon. I used to get better speed from my old ADSL2+ connection where I was at the end of almost 4km of copper from the exchange!
Slow speeds and drop outs.
My internet speeds are around 20mbs and I have frequent dropouts. I paying for 50mbps. My surrounding area is mostly paddocks. Between me and the tower is only open fields, The tower is only about a Kilometer away. This is not what I signed up for.
NBN 50 is slow
We have NBN 50 and find that the connection sometimes drops out and also lags. We were with another company previously on the same speed tier and never had any issue but when we changed to click the speed has been much slower we are not very happy and are contemplating changing companies
Speed not what is expected.
I have a 50 mbps plan. Normally the speed is ok. But in the evenings I do not get even 1 mbps at times.
At other times the speed I get is around 7-20mbps
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