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Click Energy

Click Energy Questions & Answers (page 2 of 5)

3.9 from 5,425 reviews

86 questions from our users

Cheryl D

Cheryl Dasked

how much you charge per Kwh ?

1 answer
Jerestene S.
Jerestene S.

Depends on the plan you are on. PM me on jsaher@hotmail.com if you want more information.

Sam R

Sam Rasked

Can i pay bill quaterly ...when on garnet contract?

1 answer
Jerestene S.
Jerestene S.

Hi Sam, as far as I know Click Energy have monthly bills. The month your Metre is not read you get charged a standard rate which is reimbursed to you once the accurate reading is taken.

Hope this helps.

Ann c

Ann casked

Is power available in WA

No answers
Judithemily

Judithemilyasked

Have just joined up with click and forgot to ask the question of, how often are the bills generated? Monthly or quarterly? At the moment I am receiving quarterly from my current provider.

1 answer
Click Energy
Click E.Click Energy

Thanks for the question. Click Energy provides monthly billing for all of its customers, it is a core feature of our offering as it allows customers to smoothen their bills so they don’t get quarterly bill shock. If you have any questions about this, you can contact our customer service team who would be happy to help you out.

Caroline

Carolineasked

How can I obtain a statement of my electricity usage. Was signed up without my knowledge and the other person gets my statements. So not only don’t i see what my usage is, I just have to pay.

1 answer

I am not sure what you would do in this situation, though give the CLICK energy ppl a call and ask am sorry I could not be of more help. :)

Harry

Harryasked

Hi there
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter?
Thanks

No answers
Cesar V.

Cesar V.asked

Does Click Energy issue hard copy invoice for existing and new customers

No answers
Allan Sanderson

Allan Sandersonasked

What are your gas discounts?

No answers
Graeme

Graemeasked

I am thinking about switching to Click Energy via one big switch or fifty up. I notice your energy price fact sheet is dated November 2018, is this the latest & when will be a price rise.

1 answer
DenJames
DenJames

Click Energy after advertising 42% discount for electricity, they don’t seem to say how much discount on gas. On the 5th of February 2019 increased Electricity by 17.6% and Gas by 26.7%. Kind of takes the discounts away, don’t you think.

Sherry

Sherryasked

Hi ,
I have a quick question about my Gas and electricity plan which I m going to get for my new house.I offerd a cheap plan from ACN Pacefic company with click energy.They said it would be cheaper to get the plan from them instead of getting it from click energy directly .It wont be base on the on time discount but it will be based on low rate itself .I didnt sign up yet and will be happy to know more if anyone can help.
Thank you

No answers
Leajay

Leajayasked

If you change to click energy do you have a guaranteed discount period or do prices just change when ever ?

No answers
Ian K

Ian Kasked

Is there a facility to download my electricity usage details in a CSV (or similar tabbed) format? Or was this part of AskFred that is no longer available? - Ian

2 answers
Helen Hirst
Helen Hirst

I go online and download my account. You can then open in downloads. Its a PDF

Ian K
Ian K

Thanks Helen, but I already have the PDF accounts. I was after a 'flat file' format of the usage data over a specified period of time (eg. a year).

vino

vinoasked

Is paper bill possible? I have my grandparents interested in click energy, but they want paper bills, not online bills.

1 answer
Helen Hirst
Helen Hirst

Yes. Just downloaded your account in the PDF and Print. Shows all pricing and usage.

Daryl H

Daryl Hasked

Can I look at previous bills?

2 answers
Lynne
Lynne

Ive only just changed after receiving an excellent quote and a great discount, i would assume that you could look at your previous bills as you would have got them by email, only guessing but sounds logical, check with your agent who signed you up. sorry i cant be of more help

Click Energy
Click E.Click Energy

Hi Daryl,
Yes your previous bills will be available in the online portal.
If you have lost your login detials no drama, shoot an email through to service@clickenergy.com.au and they will send them over to you.
Thanks,
Martin - Click

Johnno

Johnnoasked

Good morning
719 customers rated you a 1. Most saying your rates keep rising .

What is the best deal you can offer me and why are you not even making it onto the Energy watch result site?

Im with Origin looking for cheaper power.
Cheers
John

11 answers
GizGirl
GizGirl

You may want to ask yourself WHY the ratings are either 5 or 1( 0 not being an option). I believe after my traumatic experience with Click that every time a genuine review is posted a sham positive reviews are generated to negate the negative reviews. Therefore I have no confidence in this site as it is either inept or complicit in this Scamming Company!

Tyrrell
Tyrrell

GizGirl Is spot on..... Product Review has really done them self a major disservice by posting such a false rating of this a SPONSORED Provider.
You only need to check the ratings of the other energy providers to see this review for Click Energy is RUBBISH

LetsTalk
LetsTalk

Gizgirl

John

Johnasked

How to add additional account holder?

No answers
Richard

Richardasked

What are the rates in electricity usage?

1 answer
Mervyn Bettridge
Mervyn Bettridge

Hi Richard this is a copy an paste of my last bill. Hope it helps.
Details (17/01/2018 - 17/04/2018) GST Rate(Ex. GST) Total $(Ex. GST) Total $(Inc. GST) 461.01 kWhAll Usage - Step 1 (1017067:1) (1/3 - 17/4) $0.478000 $220.36 $22.04 $242.40 412.99 kWhAll Usage - Step 1 (1017067:1) (17/1 - 28/2) $0.444540 $183.59 $18.36 $201.95 48 daysDaily Supply Charge (01/03/2018 - 17/04/2018) $0.906000 $43.49 $4.35 $47.84 43 daysDaily Supply Charge (17/01/2018 - 28/02/2018) $0.842580 $36.23 $3.62 $39.85 Energy Concession ($54.33) ($5.43) ($59.76) Monthly Instalment Credit ($236.36) ($23.64) ($260.00)
Sub total $192.98 $19.30 $212.28
GST this bill $19.30

regards mervb

Bella

Bellaasked

which gas company to go for?

No answers
Benjamin

Benjaminasked

Are you still happy with Click Energy? Are still pating less for electricity and gas?

11 answers
riles
riles

I certainly am not happy with Click Energy.

Stephan
Stephan

No to all three questions

ChrisOz
ChrisOz

Nope. At no stage did I pay less. No monthly pre-pay as promised, an online "discount" that is really a post pay credit that doesn't apply to your first bill (so not a discount at all) and usage that was 25-430% higher than my previous supplier across all tiers. It all added up to bills that were double my previous supplier Energy Australia, which is why I churned back.

I calculated that had my last Click Energy bill in 2017 been with Energy Australia, I would have paid less than Click's "discounted" total (using 2018 rates) before the 22% discount Energy Australia apply.

Anyone on here that claims they are happy either works for Click or are yet to receive a bill.

Julie

Julieasked

I live in Glenorie NSW and by bill is extremely high for 2 people 34.1 kph per day as opposed to benchmark of 13.7 per day. Father has looked at our bill and said it is the Hot Water as it is using 1372kwh per quarter which is very high. We are on controlled load 2 and he said to check if that is off peak ??? We have a 400 litre Rheem HWS only 12 mths old. Are we on off peak ???

2 answers
Yacumensa
Yacumensa

Hi Julie. I think you directed your question to the wrong person. I have no technical expertise
Good luck

Joe W
Joe W

refer Canstar - they have a great explanation. As for the 1200 odd kwh that seems correct for an electric HW service. As I understand it there are 2 off-peak rates in NSW. When you compare you should take off HW Service as many would have gas. I suspect but have no information but the averages may well be starting to also be affected by the amount of solar that people have. Older equipment can also cause this - Old Aircons especially as the newer ones are way more efficient.

Herewith link: https://www.canstarblue.com.au/energy/electricity/controlled-load-tariff-can-save-money/

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