86 questions from our users
Have just joined up with click and forgot to ask the question of, how often are the bills generated? Monthly or quarterly? At the moment I am receiving quarterly from my current provider.
Click E.Click Energy
Thanks for the question. Click Energy provides monthly billing for all of its customers, it is a core feature of our offering as it allows customers to smoothen their bills so they don’t get quarterly bill shock. If you have any questions about this, you can contact our customer service team who would be happy to help you out.
How can I obtain a statement of my electricity usage. Was signed up without my knowledge and the other person gets my statements. So not only don’t i see what my usage is, I just have to pay.
Can you send me your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter?
I am thinking about switching to Click Energy via one big switch or fifty up. I notice your energy price fact sheet is dated November 2018, is this the latest & when will be a price rise.
I have a quick question about my Gas and electricity plan which I m going to get for my new house.I offerd a cheap plan from ACN Pacefic company with click energy.They said it would be cheaper to get the plan from them instead of getting it from click energy directly .It wont be base on the on time discount but it will be based on low rate itself .I didnt sign up yet and will be happy to know more if anyone can help.
If you change to click energy do you have a guaranteed discount period or do prices just change when ever ?
Is there a facility to download my electricity usage details in a CSV (or similar tabbed) format? Or was this part of AskFred that is no longer available? - Ian
Can I look at previous bills?
Ive only just changed after receiving an excellent quote and a great discount, i would assume that you could look at your previous bills as you would have got them by email, only guessing but sounds logical, check with your agent who signed you up. sorry i cant be of more help
Click E.Click Energy
Yes your previous bills will be available in the online portal.
If you have lost your login detials no drama, shoot an email through to email@example.com and they will send them over to you.
Martin - Click
719 customers rated you a 1. Most saying your rates keep rising .
What is the best deal you can offer me and why are you not even making it onto the Energy watch result site?
Im with Origin looking for cheaper power.
You may want to ask yourself WHY the ratings are either 5 or 1( 0 not being an option). I believe after my traumatic experience with Click that every time a genuine review is posted a sham positive reviews are generated to negate the negative reviews. Therefore I have no confidence in this site as it is either inept or complicit in this Scamming Company!
GizGirl Is spot on..... Product Review has really done them self a major disservice by posting such a false rating of this a SPONSORED Provider.
You only need to check the ratings of the other energy providers to see this review for Click Energy is RUBBISH
What are the rates in electricity usage?
Hi Richard this is a copy an paste of my last bill. Hope it helps.
Details (17/01/2018 - 17/04/2018) GST Rate(Ex. GST) Total $(Ex. GST) Total $(Inc. GST) 461.01 kWhAll Usage - Step 1 (1017067:1) (1/3 - 17/4) $0.478000 $220.36 $22.04 $242.40 412.99 kWhAll Usage - Step 1 (1017067:1) (17/1 - 28/2) $0.444540 $183.59 $18.36 $201.95 48 daysDaily Supply Charge (01/03/2018 - 17/04/2018) $0.906000 $43.49 $4.35 $47.84 43 daysDaily Supply Charge (17/01/2018 - 28/02/2018) $0.842580 $36.23 $3.62 $39.85 Energy Concession ($54.33) ($5.43) ($59.76) Monthly Instalment Credit ($236.36) ($23.64) ($260.00)
Sub total $192.98 $19.30 $212.28
GST this bill $19.30
Are you still happy with Click Energy? Are still pating less for electricity and gas?
Nope. At no stage did I pay less. No monthly pre-pay as promised, an online "discount" that is really a post pay credit that doesn't apply to your first bill (so not a discount at all) and usage that was 25-430% higher than my previous supplier across all tiers. It all added up to bills that were double my previous supplier Energy Australia, which is why I churned back.
I calculated that had my last Click Energy bill in 2017 been with Energy Australia, I would have paid less than Click's "discounted" total (using 2018 rates) before the 22% discount Energy Australia apply.
Anyone on here that claims they are happy either works for Click or are yet to receive a bill.
I live in Glenorie NSW and by bill is extremely high for 2 people 34.1 kph per day as opposed to benchmark of 13.7 per day. Father has looked at our bill and said it is the Hot Water as it is using 1372kwh per quarter which is very high. We are on controlled load 2 and he said to check if that is off peak ??? We have a 400 litre Rheem HWS only 12 mths old. Are we on off peak ???
Hi Julie. I think you directed your question to the wrong person. I have no technical expertise
refer Canstar - they have a great explanation. As for the 1200 odd kwh that seems correct for an electric HW service. As I understand it there are 2 off-peak rates in NSW. When you compare you should take off HW Service as many would have gas. I suspect but have no information but the averages may well be starting to also be affected by the amount of solar that people have. Older equipment can also cause this - Old Aircons especially as the newer ones are way more efficient.
Herewith link: https://www.canstarblue.com.au/energy/electricity/controlled-load-tariff-can-save-money/
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