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Click Energy

Click Energy (page 3 of 272)

3.9 from 5,437 reviews

Reviews

3.9

5,437 reviews
5
(3,411)
4
(698)
3
(64)
2
(116)
1
(1,148)
  • Transparency
    4.2 (1,115)
  • Customer Service
    4.4 (1,434)
  • Rates and Fees
    4.1 (1,378)
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Lyn

LynSydney, NSW

Terrible service quality

published

I have been with this provider for one and half year and it does monthly installment and quarterly reading. However, the quarterly reading has been never done. All the time the bill is estimated and I have been charged more than the previous provider. Every quarter I have to argue about the bill and it always tells me that the metre reader can't access the key and then ask me to get the key ready which I can't access at all. How interesting it is! Only my apartment can't be read in the whole building. And didn't notice the higher disconnection fee at the beginning. Really bad experience.

1 comment
Click Energy
Click E.Click Energy
Rosario B.

Rosario B.Sydney, NSW

Great service

published

Resolved both my issues quickly and efficiently. Both departments could resolve my Issues without seeking advice from supervisors or other managers. A confirmation email was also sent and all my questions where answered

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Rosario. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Good plans

published

Had electricity and gas,
Support is good
I did have issue with a charge, which was duly addressed when I reasoned with the support team.
It seemed as if the support agent did not understand my issue initially as the process was limited, however resolved

1 comment
Click Energy
Click E.Click Energy

Thanks for the feedback. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Harris, Click Energy

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Gopala S K

Gopala S KSydney, NSW

Service and support is very good

published

When I booked my Electricity and Gas connection very first time in Australia I thought I may get better than click energy but now I am realizing that my choice is best one, am very happy with communication and support.

1 comment
Click Energy
Click E.Click Energy

Hey there, thank you for your compliments. Your kind words really exhort us to do our best at all times. - Harris, Click Energy

Luke M.

Luke M.Evatt 2617, ACT

Totally Easy

published

Easy Process to establish and disconnect the service. I recommend click to people who are after an easy online solution. I had Gas and Electricity with them for 18 months.

1 comment
Click Energy
Click E.Click Energy

Hi Luke, thanks for the great feedback. We're glad to have you as one of our customers. Good Luck to you on your next stop! Thanks, Harris, Click Energy

Veronica

VeronicaVictoria

Simple procedure

published

I just wanted to make a change to my Gas Plan it was a simple procedure and I was led through it step by step by the person on the phone.

1 comment
Click Energy
Click E.Click Energy
Sally Shepherd

Sally ShepherdSydney, NSW

  • 2 reviews

Who can afford not to save $800 a year plus????

published

One of my friends Karen Thompson offered to do a comparison to see if I could save on my electricity and gas bills - turns out I could to the tune of $800+ so I was so happy. I love the fact that she will offer better deals ongoing as part of the package.

1 comment
Click Energy
Click E.Click Energy

Thanks for the great feedback, Sally. We are happy to know you are impressed by our services such as the plan that was offered to you that can help you save more. Here's to providing excellent service to you for years. - Harris, Click Energy

Perfect

published

The switch process was hassle free and efficient. The Click Energy rep was precise and made the whole process seamless. She stayed on the phone and talked me through the process step by step. Highly recommended.

1 comment
Click Energy
Click E.Click Energy

Instalment payment explaination

published

No hazzle of switching. To early to tell anything else as I’m only a customer since last month. My question about the instalment payment were explained to me. Thank you

1 comment
Click Energy
Click E.Click Energy

Thanks for the nice review and for choosing Click Energy as your retailer. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Harris, Click Energy

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Friend asked me to connect it and got ripped

published

One of my friend who is in online business had asked me to connect it just to help him to make some money but this company is too expensive and hard to understand it invoice.
I compare with other providers and I came to know I was paying almost 1000 per year more...

1 comment
Click Energy
Click E.Click Energy

Easiest money saver ever!

published

The switch process was hassle free and efficient. The Click Energy rep was precise and made the whole process seamless. She stayed on the phone and talked me through the process step by step. Highly recommended.

1 comment
Click Energy
Click E.Click Energy

Great company, so easy to deal with

published

These guys have been amazing since i first transferred over. Also the lowest bills ive had in 11 years. Customer service when calling have been amazing. Overall great experience.Thankyou Click

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Harris, Click Energy

Horrible service and confusing bills

published

Ridiculous amounts of bill even after prepaying every month. When you call customer service no one picks up. Even horrible the bill doesn't even make sense. Definitely switching to another.

1 comment
Click Energy
Click E.Click Energy

Great customer service

published

My first go at paying by B Pay. Had a reminder text and was not sure if it went through.Rang to check and staff was very friendly and answered all my questions .Thanks

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team. Glad we could be of assistance and we're delighted to know that you're satisfied with our services. - Harris, Click Energy

Great

published

Great customer service also very friendly. Could use a little more easy accessible information online about plans and what they include but overall have been satisfied with the service so far.

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Bridget. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

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John

JohnCentral Highlands and Goldfields, VIC

  • 3 reviews

Hibiscus Plus

published

Recently I enquired about the details of the new Hibiscus Plus Plan and recieved all details from the agent Josh and am very impressed with the knowledge he had with all aspects of the plan. On all occasions my dealings with Click have been positive and left me feeling confident with the various plans I have undertaken with them, they have always kept me informed regarding updates etc , I am vey happy with the service they provide,

1 comment
Click Energy
Click E.Click Energy

John, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

Ross W.

Ross W.Greater Melbourne (Inner), VIC

  • 2 reviews

Great service and customer service

published

My new electricity account had what appeared to be excessive fees after I moved apartment. I was taken through previous year fees and also offered the option of a cheaper tariff in a friendly and polite manner. All very professional and helpful.

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Ross. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Edward N Molly W.

Edward N Molly W.Greater Melbourne (Outer), VIC

Gas and electricity bills excessive

published

Electricity is with solar panels and gas is supplied normal. Rates have increased since initial and not notified. Power has been reliable with occasional power surge. Rebate given for both bills.

1 comment
Click Energy
Click E.Click Energy

Thanks for dropping us a positive review, Edward. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Fred

FredSouthwest, VIC

  • 3 reviews

Great Service

published

Very easy to set up with Click power & gas. We have already saved $150 in 3 months from our last supplier. Had no outages or problems, the service Centre has been helpfully with changes to my payment card

1 comment
Click Energy
Click E.Click Energy

Shocker

published

Worst ever. Monthly bills were way over my usage, so I was in credit. Rates changes. Unable to work out their bills, with varying discounts. Never sure what I used and how Click billed. Went elsewhere, but still trying to get my credit back. Many promises but haven't seen it. Just referred it to the Energy & Water Ombudsman NSW.

1 comment
Click Energy
Click E.Click Energy
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Questions & Answers

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

1 answer
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Phantom

Phantomasked

Where is my bill which is due now?????

No answers
Joanne

Joanneasked

Do you have discounts for pensioners?
Do you have “off peak” rates?

No answers

Get an answer from our members and Click Energy representatives

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