Reviewer Photos & Videos
Terrible service quality
I have been with this provider for one and half year and it does monthly installment and quarterly reading. However, the quarterly reading has been never done. All the time the bill is estimated and I have been charged more than the previous provider. Every quarter I have to argue about the bill and it always tells me that the metre reader can't access the key and then ask me to get the key ready which I can't access at all. How interesting it is! Only my apartment can't be read in the whole building. And didn't notice the higher disconnection fee at the beginning. Really bad experience.
Who can afford not to save $800 a year plus????
One of my friends Karen Thompson offered to do a comparison to see if I could save on my electricity and gas bills - turns out I could to the tune of $800+ so I was so happy. I love the fact that she will offer better deals ongoing as part of the package.
Friend asked me to connect it and got ripped
One of my friend who is in online business had asked me to connect it just to help him to make some money but this company is too expensive and hard to understand it invoice.
I compare with other providers and I came to know I was paying almost 1000 per year more...
Recently I enquired about the details of the new Hibiscus Plus Plan and recieved all details from the agent Josh and am very impressed with the knowledge he had with all aspects of the plan. On all occasions my dealings with Click have been positive and left me feeling confident with the various plans I have undertaken with them, they have always kept me informed regarding updates etc , I am vey happy with the service they provide,
Worst ever. Monthly bills were way over my usage, so I was in credit. Rates changes. Unable to work out their bills, with varying discounts. Never sure what I used and how Click billed. Went elsewhere, but still trying to get my credit back. Many promises but haven't seen it. Just referred it to the Energy & Water Ombudsman NSW.
Questions & Answers
Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
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