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Click Energy

Click Energy (page 4 of 272)

3.9 from 5,437 reviews

Reviews

3.9

5,437 reviews
5
(3,411)
4
(698)
3
(64)
2
(116)
1
(1,148)
  • Transparency
    4.2 (1,115)
  • Customer Service
    4.4 (1,434)
  • Rates and Fees
    4.1 (1,378)
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Very Happy

Very HappySydney, NSW

Great value and customer service

published

Have been with Click Energy for 5+ years, moved four times with them, great to call if any questions. I wouldn’t go anywhere else. Managing better than other service providers during Covid.

1 comment
Click Energy
Click E.Click Energy

Hey there, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

Tim H.

Tim H.Mid North Coast, NSW

Always competitive in pricing . Always top 3 on the government market compare for electrical pricing.

published

Resigning to new product, again the pricing is cheaper. Service centre easy to Deal with and now really easy to understand products. Click always seem to have customer value and savings at heart.

Andrew B

Andrew B

  • 2 reviews

Excellent Service

published

New power connection. It is always so easy to deal with Click Energy. The representatives have your interests at heart at all times. Excellent Service. I have recommended to friends and will continue to do so.

1 comment
Click Energy
Click E.Click Energy

Andrew, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. - Harris, Click Energy

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Service

ServiceGreater Melbourne (Metropolitan), VIC

The service is excellent and reliable

published

The power and gas services are excellent. I have never had power outage siince i got the service. The customer service team is very helpful and things are really flexible in terms of payment extensions and other services. I would highly recommend this service to my family and friends.

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team. This is definitely the type of service we want to provide to our valued customers. Here's to providing excellent service to you for years. - Harris, Click Energy

Excellent !

published

Had an issue with my account & Click agent was able to sort quickly and her manner was respectful, helpful and explained the process and then answered my questions and we resolved the issue, thanks!

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Mark. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Go team Click Energy!

published

I have my power and electricity connected to Click Energy. Time frame was not long at all. It's so reliable and I wished that I had joined in earlier. Best company!

1 comment
Click Energy
Click E.Click Energy

Solar power meter

published

New to Solar Power imports. Questions were answered very quickly. Costumer service officer proved to be efficient and polite. Received data print out showing up to date records. Very satisfied with the whole process.

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Daniel. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Frank

FrankIllawarra, NSW

  • 2 reviews

Good savings

published

I saved $370 based on my previous year electricity use. Based on the current price increase I will save $455. The change-over was easy - all done for me. Have just refeived the last bill from my previous supplier - UUGH!!!

1 comment
Click Energy
Click E.Click Energy

Very competitive prices

published

The operator was very helpful and answered all my questions in a timely manner. I was put on hold while operator got the information required. Although, it was very hard to hear the operator.

1 comment
Click Energy
Click E.Click Energy

Hey Kerri, thanks very much for the great feedback on our customer service team. I will pass it on. - Harris, Click Energy

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Great really helpful

published

Can't fault the service. Great helpful staff who resolved my issue quickly. Glad I made the effort to call and not let issue go unresolved. Hope to continue positive relationship with great energy discounts

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Peta. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Sijo J.

Sijo J.South East Queensland, QLD

The nose unreliable electricity provider

published

I submitted my application to get the concession for me as am an eligible customer and I was advised that I would be contacted in 10 days to get the reply. I waited for 3 weeks and still not received any reply from them. When I contacted them back after 3 weeks they ask me to wait for another 10 days as they are checking why I did not get the reply. Unreliable and irresponsible company. Not recommended to anyone.

1 comment
Click Energy
Click E.Click Energy

Wonderful help.

published

Help with account. When I I queried an account I was given an excellent explanation, helped with an extension and seemed very caring. The issue was resolved very well. I was very happy

1 comment
Click Energy
Click E.Click Energy
Ken B.

Ken B.Greater Melbourne (Metropolitan), VIC

Completed my problem quickly and efficiently.

published

My recent unfortunate problem turned out to have been caused by a BANK ERROR. I have enjoyed a happy relationship with Click Energy for about 4 years and now hope for that relationship to continue.
The situation has been resolved, by the bank, but should never have happened.
Thank you, Click Energy.......

1 comment
Click Energy
Click E.Click Energy

Ken, thank you so much for taking the time to leave this excellent review. We really appreciate your business. Please let us know what we can do for you in the future. - Harris, Click Energy

Reducing expenses - greater savings

published

i am a new customer.
I do not have any facts to provide an objective view at this time
the set up process was seamless
The person providing me with the Review was excellent

1 comment
Click Energy
Click E.Click Energy
Ana G

Ana GBrisbane

  • 2 reviews

Happy to be with click energy

published

Always nice people and good service,
I am not paid to do this review,that’s why I am with click energy for more than seven years and I will recommend them to my family and friends
Tank you click energy

1 comment
Click Energy
Click E.Click Energy

Ana, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

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Pleasure to have someone who is nterested in my problem

published

The team member stayed calm, when i was angry at Energex lazy inefficienct behaviour and did her best to solve my roblem ( ongoing unread meter )
Her trainng was good her helpfulness a breath of fresh air.
I am just worried that due to lack f actual readings, I may be up for large bill and being on pension, it is a worry.
Thank to her and you fora rranginf free meter reading this coming Friday, June 12.

1 comment
Click Energy
Click E.Click Energy
Raj

RajSydney, NSW

Very good

published

Very good rates and good after sale service, Prompt response, Very Helpful to listen and resolve in good manner. Very good rates offer by customer call center today, it's good talking to person to resolve issues on the sport.

1 comment
Click Energy
Click E.Click Energy

Thanks very much for the great feedback on our customer service team, Raj. Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Deepak R.

Deepak R.North Western Region, NSW

  • 6 reviews
  • Verified customer

Not providing details in Email regarding the plan.

published

They are relucted to give plan details by Email. They wanted me to note the plan details on phone and switch to them so that they can provide plan details on email!! not sure but it sounds fishy!

Don't understand how they were awarded best in 2017 when there is no transparency in how they operate !!!

1 comment
Click Energy
Click E.Click Energy
Chris

ChrisEyre Peninsula, SA

Great overall experience

published

I have been with click for years. Overall bill pricing is lower than most other electricity retailers. Solar rebate is the best I have seen! Definitely recommend click energy to all my friends and family

1 comment
Click Energy
Click E.Click Energy

Chris, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime. - Harris, Click Energy

Michael K.

Michael K.Sydney, NSW

All is good

published

All is good. Call answered in time matter resolved. Unfortunately transferred from section to section but all ok in the end. Also I don’t like talking to a machine. I like talking to a person and use of machine is a big turn off for me.

1 comment
Click Energy
Click E.Click Energy

Happy to hear it! Thanks for sharing your experience, Michael! Definitely good to hear that you're happy with our service. We always make sure that we give a great customer experience. - Harris, Click Energy

Page 4 of 272
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Questions & Answers

Peter

Peterasked

Hi, need some advice on changing my plan. Was recommended to come to the main site and get on the Chat line (Icon bottom right hand side of webpage). I can't find it anywhere. Just want to do the webchat about plans as your phone system is currently not working.
Peter

1 answer
Peter
Peter

Hi I am a Click customer through ACN but not happy with my current plan and I have ACN telling me Click is the Issue and I have Click telling me to sort it out with ACN. Have just registered with the Vic Gov $50 scheme and checked the pricing and no suprise, I am being ripped. Can I go direct with Click or do I just bail all together??
Peter

Phantom

Phantomasked

Where is my bill which is due now?????

No answers
Joanne

Joanneasked

Do you have discounts for pensioners?
Do you have “off peak” rates?

No answers

Get an answer from our members and Click Energy representatives

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