I like the clock, but not the spam
I bought a Cobb & Co railway clock from Clock Central. The clock looks great, keeps good time and I had no problems with the ordering and payment. However the company continues to send marketing emails to customers even if they requested no newsletters and unsubscribed. So excellent rating for product and transaction, terrible rating for post-sale marketing, ok overall. I like the clock, but not the spam.
- Verified customer
Just adding my experience to the list. Online transaction conducted with Clock Central early last year, credit card scammed less than two months later. I hadn't made the connection until reading these reviews. It's not proof, but it's enough to deter me from using this company's online transaction system.
Was prompted to search for reviews when my Cobb & Co. Railway Wall Clock stopped working after five years for no apparent reason.
+ stylish good looks; wood has retained its burnished appearance after five years
- loses maybe one minute per month and requires intermittent resetting; quality of actual timepiece and materials (wooden frame aside) is questionable.
This company is a credit card skimming operation..
Tried to order via credit card in mid Feb 2016. Credit card didn't work and sent them money via bank transfer. This was only credit card transaction in Feb. Credit card cleaned out 1 week later. No clock, no response to emails or telephone.
Called Darren at Cobb & Co Clocks in Moorabin Vic who appears to supply them clocks. He sorted it out and sent me a clock. It appears they just send the odd clock to keep the cc fraud ticking over. If you want a clock go direct to Cobb & Co clocks at Moorabin.
- Verified customer
Order received on time - Legit Victorian Business
Order was received in 8 business days. Definitely Victorian business not foreign owned. Card payment system is not secure at the moment as my card was hacked too but this will likely be fixed asap as they are aware of it. Customer service was frustrating but I get the impression they are a young business so not unexpected. I would buy again however I would checkout with Paypal and not credit card.
I ordered a clock a week ago, have had no communication from company. Have tried to contact with no results. My credit card was scammed the next day and after reading reviews have found out this has happened to other people. I think the website is not in Australia as you only get answering machine. Stay clear in my opinion.
- Verified customer
Two months later and still waiting...
I made an order for my boyfriend for Christmas and two months later, three emails and a phone call, had all of them telling me different delivery dates and now no one will reply to me.
Am going to take legal action as was a very expensive watch and have never had such bad service!
I have only been polite and have asked for them to look into it or send a replacement as their terms and conditions say they will, but nothing.
A clock ordered 22 Sept - promised delivery within a week. After constant harassing by email they kept responding with "it will be in the post tomorrow" (they never answer the phone - just hang up in your ear).
Finally I asked for a refund which supposedly went through last Thursday 15/10. Still nothing in my bank account!!
Not surprised!! Steer clear of them.
The supposed refund to Paypal (strange since this is not how I paid) is a fraud. Paypal have no record. ALSO NOTE -- Numerous fraudulent transactions have since gone through on my cred...
Questions & Answers
Where is this company operating from?
Why do you not return phone calls?
They (Clock Central) pretending to be operating from Melbourne Australia with (03) 9018 5149 number has not returned any of my calls. They have not replied to my emails answering my questions. They deducted my credit card as I ordered the item which SPECIFICALLY said was in stock and 13 days later when I questioned why the clock has not been despatched to me then they are telling me it is out of stock.
I will wait for three more days and see if they will refund the money as I have sent them a letter of demand after seeking advice from ACT Fair Trading. I have also informed Scam watch(ACCC).
I also intend informing the Federal police to initiate proceeding through Interpol.
There is no doubt they are a dodgy business using an Australian website and products.
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