13 questions from our users
No response from Cloud 9 Customer service, except receipt of my enquiry, as below:
Subject: Not getting a good result
Hello! I purchased your wide iron through ry.com.au, after glowing recommendations from two hair dressers and reading reviews online. I have wavy red hair that is quite thick, which I condition well and use a heat protector, I normally blow dry my hair straight with a round pig bristle brush (and Parlux dryer) and then smooth/lightly straighten with a hair straighter for a soft/glossy finish, sometimes when I want a completely straight look I take more time to do so. I have been using a Vidal Sasoon straightener with ceramic plates on 180 degrees for a long time. I was excited to receive your straightener but I am having trouble achieving the result I want/had previously with my old straightner and need advice. I have not changed anything with my product routine but I am finding the new wide iron is making my hair appear stiff and dull rather than smoothed/straightened on 150 degrees, any higher a setting I find my hair smells a little 'toasty' - that slightly too hot smell. The iron heats up very quickly and glides through my hair beautifully and I love that it is so light to handle. I am wondering if there is something wrong with the iron or if I am doing something incorrect or if I should have perhaps bought the normal width iron for my hair? My first ever iron was a wide model and I had no problems with results. I have gone back to my old straightening iron until I can figure out what the problem is. I look forward to your response
Where can I get my cloud 9 hair straightener fixed? An alarm is going off and I think I saw sparks going off inside it
Whats the average lifespan of the C9m My ghd lasted me 8 years. looking for a replacement
Please explain to me the reason for the continuous beeping.
From reading the reviews. ...seems like a common problem.
Did anyone have any luck with refund with cloud 9 or ACCC? Mine did the fix and stopped working.
I demanded a refund as I expressed a replacement would not be an acceptable solution. However as the retailer has changed their supplier, they are seeking the refund from the new supplier, and I am waiting on the refund right now. I would like to know if there is a way to force a product recall as this is an ongoing problem with the c9 touch. Basically if you can, don't accept the the fix or the replacement and get your money back if it is within reason of your purchase date.
I moved country's so thought I couldn't get a refund the hairdressers that sold me them was in NZ and I now am back in uk I would have returned them if I had been still there but I can't believe how many people have had same problem so I've now purchased another pair not cloud 9s but won't ever buy this brand again. 1 year old isn't long for a pair of straighteners.
My cloud 9S won't get heat up. I have had them a few years but don't use them that often the lights are coming on then they go off if I presume the plate the lights come on. Please help!
I'm a little unsure what you are asking.
Does it beep constantly because if it does that sounds like a common fault that this product has. I no longer have my cloud nine so unfortunately I am unable to have a look at the lights on it.
I would contact cloud nine themselves and ask them what to do. If you have had it for a couple of years it would no longer be in warranty so the process would be a bit different. Hope this helps.
I would contact cloud 9 and they'll most likely get you to send it out and they'll either fix it or replace it but that's similar to what mine was doing eventually the lights won't come on anymore and it'll just stop working so before that happens so what cloud 9 will do for you.
I have shoulder length fine hair but lots of it so it looks quite thick , do I need the wide one or normal?
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